Granite Subaru - Service Center

I needed a new tire. There was a bit of a delay in scheduling a time but easy to understand. The facility is beautiful. The repair tech indicated that the tire pressures had all been set to facto scheduling a time but easy to understand. The facility is beautiful. The repair tech indicated that the tire pressures had all been set to factory specs. However, after driving the car for a mile or so, the reading came up as 40psi rather than the 34 it should have been. I drove another 5 miles or so to see if it would rest and then called the service department and they had me return. The second visit took about 10 minutes. Overall, not a huge headache. They were very nice but I wish it had been right from the start. More

Friendly team that was able to get job finished in timely manner all while the facility was being renovated so I was impressed by the team manner all while the facility was being renovated so I was impressed by the team More

Surprising availability for near term appointments. Free pick up and delivery! Amazing (positive, friendly, a pleasure to talk to) young woman who called to confirm! Very nice man who came to pick up/delive pick up and delivery! Amazing (positive, friendly, a pleasure to talk to) young woman who called to confirm! Very nice man who came to pick up/deliver. More

On Wed 28 Jul, I contacted Granite Subaru for a check of our 2010 Outback to get it ready for a long trip, including new tires. I was told that we could schedule a 120k service even though I had only 111k our 2010 Outback to get it ready for a long trip, including new tires. I was told that we could schedule a 120k service even though I had only 111k miles (on their receipt they miswrote that as 114k). We scheduled it for Thursday, 7:40 AM and that I should call at 3:30 on Wednesday to see if there are any loaners available. I called at 3:10 on Wednesday and was told unceremoniously that they are open until 6 so I should call back at 5:30. I did and was told no loaners. But, when I showed up on Thursday morning they had two keys for loaners but by then I had inconvenienced my wife to drive me, I was called part way through the service to ask for other needed services (replace taillight and brake fluid and do an alignment). I agreed but after the service I looked at my records and they had done an alignment 4k miles before. Had I known that, as they should have, I would have declined, The alignment shows red (-0.10) Toe on the left rear with no other information - was it fixed? No indication. When I got home I looked through the paperwork and found nothing for the tires (warranty, etc.as I get any time I buy tires). I called and their comment was that they are only a third party seller so they do not provide anything but the tires. I contacted General tire and they firmly say that I contact Subaru, as the seller, for any warranty on their tires. Also, they were sold by TireRack, or so I was told. TireRack sells, retail, those same tires for $503 yet Granite charged $578, not including $20 per tire for mounting and balancing. I was even charged for disposal and the weights used to balance the tires. You have this hokey tag line of EXTRAORDINARY service but all I really wanted was good work, only what was needed and at a fair price. You did not meet any of those things. More

Great place everyone is very friendly and very professional. Customer service was outstanding. Definitely would recommend this place for any service for sure. Very clean as well professional. Customer service was outstanding. Definitely would recommend this place for any service for sure. Very clean as well More

Called Granite Subaru when my dealer could not provide timely service. Granite was responsive, friendly, and impressive. A part was not on hand and I got a new Forrester for the night as a loaner. The rep timely service. Granite was responsive, friendly, and impressive. A part was not on hand and I got a new Forrester for the night as a loaner. The repair has been successful and I'm completely satisfied. I'll be back! More

very thorough staff, answered all the questions and resolved the issue that was our concern. it turns out it was our problem with our new car camera resolved the issue that was our concern. it turns out it was our problem with our new car camera More

Carl was helpful writing up. Jen was great at pickup as usual. AC runs great. Car was parked on edge of lot and hard to find. Also was covered with bird poop. usual. AC runs great. Car was parked on edge of lot and hard to find. Also was covered with bird poop. More

Service and staff are always great. I actually look forward to appointments at this dealership. Can't imagine buying or getting service anywhere else. The new service area and waiting areas ROCK! forward to appointments at this dealership. Can't imagine buying or getting service anywhere else. The new service area and waiting areas ROCK! More

I had a very good experience working with Jan, in the service department. When I picked up my car, the eye sight had not been fixed, so Granite gave me a loaner to continue trying to fix the problem. service department. When I picked up my car, the eye sight had not been fixed, so Granite gave me a loaner to continue trying to fix the problem. More