Granite Subaru - Service Center

My recall service Super easy and friendly recall service which included a free comprehensive review and report of my vehicle and a loaner car! My car was ready the nex Super easy and friendly recall service which included a free comprehensive review and report of my vehicle and a loaner car! My car was ready the next day. More

Outstanding Customer Service Tim from Services was very friendly, professional and accomodating. There was an unexpected situation to deal with. He easily found a solution and I w Tim from Services was very friendly, professional and accomodating. There was an unexpected situation to deal with. He easily found a solution and I was very grateful. All the other employees were kind and professional. We will be back to purchase a vehicle. Thank you! More

Oil change I have always had good luck and good service from them. They do not force you to change any parts if you tell them no but always tell you what is wro I have always had good luck and good service from them. They do not force you to change any parts if you tell them no but always tell you what is wrong. More

Excellent Customer Service! I have been going to this dealership for many, many years, through many management/owner changeovers - the customer service has always been excellent I have been going to this dealership for many, many years, through many management/owner changeovers - the customer service has always been excellent - even when they had to deal with corporate "rules". Currently the business does not feel "corporate" at all, more like they used to years ago. Very happy to have stayed through it all...the present business is great! The service is excellent - if you are needing service right away they will squeeze you in if they can. They are always professional and friendly at the counter and on the phone. Sales Dept. is great, also. They are very helpful through all the steps of buying/leasing a car. I would recommend this dealership to anyone - even if you don't own a Subaru. :-) More

Easy in and out service center Got a loaner car and everything was done on time! Very convenient process and friendly staff! Would recommend having service done here if you like eas Got a loaner car and everything was done on time! Very convenient process and friendly staff! Would recommend having service done here if you like ease and conveniences! Thought a Nick helped me. More

Fast and Friendly I brought the car in for a recall notice. Scheduling was easy. I arrived early and was taken right away. Staff were friendly and efficient. No attempt I brought the car in for a recall notice. Scheduling was easy. I arrived early and was taken right away. Staff were friendly and efficient. No attempt to upsell. Work was completed more quickly than described. More

Pleasant Went in for a timing belt. Service person very knowledgeable. Informed me that my make and model don't require a timing belt change. While there, had Went in for a timing belt. Service person very knowledgeable. Informed me that my make and model don't require a timing belt change. While there, had the door lock driver's side fixed. Got in and out in very short order. Pleasurable experience. More

Granite Subaru is the best I took my Subaru to Granite Subaru for recall work (brake light sensor), and the work was done quickly and accurately. The service team made me feel l I took my Subaru to Granite Subaru for recall work (brake light sensor), and the work was done quickly and accurately. The service team made me feel like I mattered and were very professional and efficient. More

Safety recall results in disfunctional brake I took my 2016 Forester in for a safety recall, a switch under the brake pedal. On my way home, my brake started acting up. I called, and a manager an I took my 2016 Forester in for a safety recall, a switch under the brake pedal. On my way home, my brake started acting up. I called, and a manager and mechanic were immediately dispatched, came to my location and reset the brake. It seemed like it was fixed, but on my way home from there, the problem returned. Again, they responded immediately to my call, came to my location and fixed it again. This time it seems to be truly fixed. The whole ordeal took about 5 hours and significant stress, for a 30-minute appointment. The issue was handled promptly, professionally and courteously, but the fact that there were serious problems with my brake - twice! - after a safety recall causes me to lose all confidence in the mechanics working on my car. Thankfully the issue did not result in any injury. More

Happy with experience Tim kept in regular contact regarding progress. My issue was atypical and required investigation. The loaner was a key factor. Overall it was a good Tim kept in regular contact regarding progress. My issue was atypical and required investigation. The loaner was a key factor. Overall it was a good experience More