Granite Subaru - Service Center

Jenn gave exceptional customer service. She was very friendly and approachable. Her smiling was super welcoming. Going forward I will only try to book my appointments when she is working. She was very friendly and approachable. Her smiling was super welcoming. Going forward I will only try to book my appointments when she is working. More

I will only ever go to this dealership for my cars needs! I've had the best experience here! I've had the best experience here! More

Roberto is great to work with. Always prepared and even ahead of the visit at hand. He keeps me on track. No surprises. The vehicle is 10 years old now. Yes, time to consider Always prepared and even ahead of the visit at hand. He keeps me on track. No surprises. The vehicle is 10 years old now. Yes, time to consider a new one. Roberto is a 5-star representative of Granite State Subaru. More

Very chill dealership very welcoming, was treated very well and will come again. Thanks Jason well and will come again. Thanks Jason More

The service center - I have no complaints. Everything I asked for was completed in less time than expected. Very satisfied. Two (very) minor complaints: 1) a couple of months ago I got a call Everything I asked for was completed in less time than expected. Very satisfied. Two (very) minor complaints: 1) a couple of months ago I got a call from the sales department. I was asked if I would like an in person tutorial on the various features of the car - at the time I said no because I was getting to know the car on my own and also had received a good walk through by my salesman. But, as I explained, there is always something worth learning but wanted to hold off doing so until I came in for the car’s first service appointment. Well, anyway, when I knew I was coming in, I called and asked to schedule on the day the car was being serviced. Never got an answer back. 2). At the completion of the service appointment - I went to pick up my keys and pay for a wind deflector and install fee, no problem, I expected that. What I didn’t expect was to be billed for was cars’ first oil change. Sorry, I’ve had new cars and within the warranty period I’ve never paid for an oil change. I do understand synthetic is usually changed at 10K miles and my car was a little under 5K on the day of service. The car was in because of a recall notice. Well, it’s probably my fault for asking for the oil change but it would have been nice to have been reminded about how often the oil should be changed and had the opportunity to reconsider my request. BUT, it does bring up a question: is maintenance including oil change included within the 36 month warranty period? More

I had Jackie and not Roberto. She was absolutely wonderful. I was not sure I was going to buy. She was very patient in answering all my questions and concerns She was absolutely wonderful. I was not sure I was going to buy. She was very patient in answering all my questions and concerns More

Very friendly and also very courteous. Jason the service rep is very professional. Jason took his time and explained all that was done and made sure I understood!!! Jason the service rep is very professional. Jason took his time and explained all that was done and made sure I understood!!! More

I have always received outstanding service from Granite Subaru. I recently had a scheduled oil change service and received the complimentary car wash but was delighted to discover that they went the extra Subaru. I recently had a scheduled oil change service and received the complimentary car wash but was delighted to discover that they went the extra mile and cleaned my floor mats, which were a mess due to winter water and salt. It was so very much appreciated! More

Excellent service. Tim was very informative and helpful with understanding my repair. Repair was done quickly and efficiently. All staff was helpful. Tim was very informative and helpful with understanding my repair. Repair was done quickly and efficiently. All staff was helpful. More