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Grants Pass Toyota

Grants Pass, OR

4.7
88 Reviews

375 Redwood Hwy

Grants Pass, OR

97527

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Showing 88 reviews

August 12, 2023

We could not have wished for a better experience! Rhianna Lawrence assisted us at Grants Pass Toyota. She was patient, she truly listened to what we wanted and found us the perfect 2024 Grand Highlan More

by Kelsey
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rhianna Lawrence & Dylan (finance manager)
Aug 14, 2023 -

Grants Pass Toyota responded

Kelsey, wow! We're thrilled to hear that you had a phenomenal experience picking up your Grand Highlander and that our team members Rhi and Dylan made the buying process easy, clear, and transparent. We're delighted that they exceeded your expectations and thank you for recommending them, as we strive to create a positive and comfortable environment for all our customers.

August 03, 2023

We bought a Corolla Cross yesterday and Matthew was our sales person. He was friendly, upbeat, knowledgeable and made the process go quickly. I would definitely recommend him and the dealership. More

by Michica
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matthew and Austin
Aug 04, 2023 -

Grants Pass Toyota responded

Thank you for sharing your positive experience with Matthew at our dealership! We're proud to hear he made your purchase smooth and was very personable with you. We appreciate your feedback and we're looking forward to many more years of doing business with you in the future.

July 29, 2023

My daughter had her car serviced there and they rotated the tires week or so later it started making a horrible noise stopped into Les Schwab and found out one lug nut is all that was holding on the tire c More

by Alan Bennett
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Jason?,
Jul 31, 2023 -

Grants Pass Toyota responded

Thank you for bringing this to our attention so we can look into this for you. Would you mind contacting our Customer Care Manager at 541-476-6858? We would like the opportunity to resolve this issue.

Jul 31, 2023 -

Alan Bennett responded

I am not wanting anything. There is nothing to resolve what should have happened was an immediate apology to my daughter for endangering her life grants Pass Toyota should’ve found out who did the work, then put a letter in that persons file stating that if anything like that ever happened again they would be fired. None of that happened so what’s the point now I simply want the public to know that if they have their car serviced there, they need to double check everything if that tire had come off on the freeway my daughter would not be with me anymore I left my phone number when I complained and I was told that it would be passed on to the boss and that they would be getting a hold of me. Of course, that did not happen. It shook my daughters nerves up so bad that she has gone to Les Schwab twice since this incident, because her car made a noise to just have the tires checked and of course they were fine. I know that mistakes can happen. It’s the lack of accountability that is so shocking.

July 17, 2023

I walked into your dealership and a very nice lady walked up to me to find the vechicle I had found online. Her name is Rose. She was very upbeat and made me feel at ease talking with her. I love my subaru o More

by barbaritan1949
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rose
Jul 17, 2023 -

Grants Pass Toyota responded

Thank you for sharing your wonderful experience purchasing your Outback with us! We're thrilled to hear you had a positive experience and Rose & Stephanie provided professional and knowledgeable assistance throughout the process. It's great to know they were able to address all of your questions and provide the support you needed.

July 10, 2023

Mathew was a joy to work with. He is easy to understand and not high pressure. More

by Grannyhather
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matthew in sales. Stephanie in finance
Jul 10, 2023 -

Grants Pass Toyota responded

Thank you sharing your experience at your recent visit to Grants Pass Toyota. Matthew will be delighted to know how he helped you out.

July 01, 2023

Matthew, my salesman was great. He was great at explaining how they sell cars. He offered me several cars based on my criteria and we test drove 4 cars. He answered all my questions More

by sherimccoid307
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Matthew
Jul 03, 2023 -

Grants Pass Toyota responded

Sheri, we're thrilled to hear that you felt well taken care of by our team, especially Matthew, who was able to assist you with all of your needs in an honest, straightforward, and trustworthy manner. We take great pride in providing top-notch service and care to all of our guests, so we're delighted to hear that our team exceeded your expectations. Thanks for sharing your positive experience!

June 28, 2023

I worked with Rose at Grant's Pass Toyota. She was amazing from the beginning, she was knowledgeable about what she was selling and I felt like I was working with a friend. I highly recommend More

by Mark Cox
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Rose
Jun 29, 2023 -

Grants Pass Toyota responded

Thank you Mark for sharing your experience at Grants Pass Toyota. We take great pride in providing top-notch service and care to all of our guests, so we're delighted to hear that Rose exceeded your expectations. We appreciate your business.

June 28, 2023

Michael Graeber, our salesman, was very helpful when we bought our Highlander XLE. He made the process very easy. Mike Spencer, finance manager, did the same. Great people to work with. More

by geneandclaudia
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Graeber
Jun 29, 2023 -

Grants Pass Toyota responded

We appreciate your feedback! We're happy to hear your vehicle shopping experience with Michael was worthy of 5-stars. Thanks for stopping by, enjoy your new Highlander! You deserve it.

June 28, 2023

Trey was knowledgeable and accommodating. He answered all my questions and gave me a variety of options. I am loving my RAV4 hybrid! More

by Mm
Trade-in Experience
Recommend Dealer
Yes
Employees Worked With
Trey Hudson
Jun 29, 2023 -

Grants Pass Toyota responded

We're happy to hear about the excellent service provided by our team member, Trey. Congratulations on the Rav4 Hybrid! We appreciate your business and look forward to serving you again in the future.

May 13, 2023

Trey was straightforward and easy to work with. I would recommend him to anyone interested in buying a vehicle. More

by Mariannehollier
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Trey, Mike
May 16, 2023 -

Grants Pass Toyota responded

Thank you for sharing your experience with Trey at our dealership. We appreciate your feedback. ~Grants Pass Toyota

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