Grapevine Dodge Chrysler Jeep

Smooth Transaction-Exceptional Saleman I purchased my vehicle remotely and finalized the entire deal over the phone/email. My salesman, Leo Saldana was with me every step of the way: workin I purchased my vehicle remotely and finalized the entire deal over the phone/email. My salesman, Leo Saldana was with me every step of the way: working the deal, paper work, continued support and correspondence, regular checkins, and assisted with the transportation I had setup through a brokerage. I could not have asked for a better all around experience for the purchase of a vehicle. Leo should be rewarded for his efforts!! More

Amazing and not stressful They were so friendly and helpful and made sure I was able to get into a new vehical . They were very understanding of my situation and didn’t make it They were so friendly and helpful and made sure I was able to get into a new vehical . They were very understanding of my situation and didn’t make it difficult . Will definitely be referring them . More

This is the Dealership your Parents warned you about.... New Car Sales personnel are very aggressive and will say "anything" regarding pricing and vehicle availability to get you to the dealership. Once the New Car Sales personnel are very aggressive and will say "anything" regarding pricing and vehicle availability to get you to the dealership. Once there you'll find that the pricing differs as they add addendum pricing in the form of a "Protective Package" that consists of a GPS service and window marking that's intended to mimic a Lo/jack device in the event the vehicle is stolen at a price of $1998.00 (supposedly it offers a significant Insurance discount, but the "actual" discount is very minimal as it only applies to your comprehensive policy). This $2K package also includes window tinting and some plastic door guards which only account for about $300 of the actual value. Good luck in trying to negotiate with their Sales Team in trying to reduce this Dealership Profit sticker item. Vehicle trade values are notoriously below wholesale values as well. Be prepared to spend much more than you would at a competing dealer. More

Awesome Experience My wife and I decided to try this dealership yesterday. After doing my research I knew exactly which vehicle I wanted. I emailed the dealership prior My wife and I decided to try this dealership yesterday. After doing my research I knew exactly which vehicle I wanted. I emailed the dealership prior to our arrival and explained exactly what I wanted and what I was trading in. I received a prompt response from Jason and he said to ask for him when we arrived and he would have the vehicle pulled up for a test drive. When we arrived Jason was helping another customer and turned us over to Tyler. From the test drive until the final signing of all the paperwork Tyler was very professional and we couldn’t be more happy. My wife and I expected to be there for at least five hours as this was normal at other dealerships. To our surprise, we were out of there in our new car within 2 and a half hours! We couldn’t be more happy!! More

Lousy sales manager Jay will try to gouge you on your trade 5k off another dealer offer and 2k off the lowest dealer offer. If you walk out he will call you within 5 minu Jay will try to gouge you on your trade 5k off another dealer offer and 2k off the lowest dealer offer. If you walk out he will call you within 5 minutes to up his offer. Then he will make you wait 4 hours while he acomplishes nothing. Also higher than internet price and won't match their on advertised price. Thanks for nothing Jay More

The best staff ever David wilsie is an exceptional person. Very knowledgeable, professional and made my experience smooth and easy. I never normally have the dealership s David wilsie is an exceptional person. Very knowledgeable, professional and made my experience smooth and easy. I never normally have the dealership service my car however he is the type of staff member that will bring me back as a loyal customer. Thank you David. More

Customer service is as bad as it comes. Service is as bad as it comes. I've been duped on the sales side and even worse on service. My car has 10k miles on it and is only 2 years old. Service is as bad as it comes. I've been duped on the sales side and even worse on service. My car has 10k miles on it and is only 2 years old. After tinkering with my car for a month they informed me that I needed to pay them $20k for a new engine! They say my warranty is void because even though I changed the oil every 4k miles or less, I went more than six months at one point. It's there fault more than it is mine that it went that long. I discovered that they changed the oil four months before I bought the car. I then waited about six months and 4k miles to change it for the first time but it turns out that it was 10 months because of their negligence. More

Get it in writing. Nice enough personal (if they're not very busy), especially in the service department. I've gone to this delearship several times for service and the Nice enough personal (if they're not very busy), especially in the service department. I've gone to this delearship several times for service and their attitude, courtesy, and attentiveness to the customer is good when not so busy, no so much when more busy. They fall to realize that, to busy is a good problem for any business. Additionally, as with any business transactions, if it's not in writing (or documented) it didn't happen. More

Wish I could leave ZERO stars Do yourself a favor and take your business elsewhere. Grapevine Dodge has no interest in selling vehicles to people who do their homework and ask ques Do yourself a favor and take your business elsewhere. Grapevine Dodge has no interest in selling vehicles to people who do their homework and ask questions. I took two test drives of Challengers on two different dates to narrow down which model I wanted. It was determined that because of the options I want, a build was the best course of action. I have been UNABLE to get a single person including the new car sales manager to return my calls or emails for over two weeks. I did all the build work myself, package selection, etc and my credit score is 800+. You would think they would WANT to sell me car. I guess not. No problem for me, I took my business elsewhere and found Auriel and Alexandra at Autonation in North Fort Worth have been more than happy to to answer all my questions and provide me with a dealer-build document as I requested within 2 hours of my initial contact with them both. GREAT JOB LADIES! Especially as a female new-car consumer, it has been GREAT to work with Auriel and Alexandra at AutoNation North Forth Worth who serve the CUSTOMER with respect. DO NOT give your hard earned money to Grapevine Dodge, apparently they don’t need it. More

Truck problem 9 hours from home David Wilsie and the technician were awesome. I had just got to town after a 9 hour drive and had a problem with my truck and they worked my me in lik David Wilsie and the technician were awesome. I had just got to town after a 9 hour drive and had a problem with my truck and they worked my me in like it was no problem. They were busy but got it done with ease and made me feel comfortable in the process. I can’t say thank you enough for taking care of me so I could take care of my family. Thank you Jarred Creach More