Grapevine Dodge Chrysler Jeep

And Another One! This will be my 3rd vehicle that I've purchased from Grapevine Dodge Chrysler Jeep. I have always had outstanding service whether it's service or sale This will be my 3rd vehicle that I've purchased from Grapevine Dodge Chrysler Jeep. I have always had outstanding service whether it's service or sales, Grapevine DCJ is the place to be. Because of such great service, I've recommended 3 other friends who all bought vehicles here and share the same views I do about this place and the people that work here. The finance guy recognized me from my last Charger and that is impressive. My sales guy, William was so knowledgeable, courteous and just plain awesome to talk with. He also drives a Charger and a Challenger. I want to thank you all for taking care of me since 2008! More

Used Durango not ethical with poor service I regrettably purchased a certified pre-owned Dodge Durango from Grapevine Chrysler Dodge Jeep. This dealer uses intentionally deceptive sales practic I regrettably purchased a certified pre-owned Dodge Durango from Grapevine Chrysler Dodge Jeep. This dealer uses intentionally deceptive sales practices. They don't even deserve 1 star. They force you to purchase APEX Theft, Paintless Dent Repair (PDR), and Paint & Interior Protection Plans. Walk away and go to another dealership that doesn't require you to purchase the APEX plans, you will save yourself at least $1,200 and tons of aggravation. The APEX warranty description they give you when they sell it, IS NOT what you get. When you take it into the dealership to utilize any of those services, the service group tells you that none of the items that need to be fixed are covered under those plans. Additionally, the finance office does not keep it's word. They will tell you that all oil changes and tire rotations are covered under the Essential Care Gold plan, but then they enter it into the system as a limited number of oil changes and no tire rotations. These guys are the ultimate xxxxxxxx. Maybe a class-action lawsuit against this dealership will cause them to change their ways. And shame on the guy who sold me the car that stated I had to buy the APEX plan, which is not true - I thought because you were ex-military (or were you ever in the military) that you were a decent guy - not the case. This is my response to the owner and an update on our experience with your dealership. We were told the APEX Plan was already included and hardware was installed in the vehicle so if we wanted the vehicle we needed to pay for the plan. If this isn't your policy as the owner then perhaps you should communicate this to your sales staff. We were able to cancel the APEX plan after the fact and received a full refund. Since then our airbag light went on and we brought the vehicle into Grapevine for service. Since it is a Certified Pre Owned vehicle it is covered under warranty. The issue was a shredded wire under the front passenger seat which your service department said wasn't covered under warranty. Your service records indicated that you had serviced the front passenger seat but your claim is you didn't shred the wire. We've done nothing to any of the seats except sit on them. We brought the vehicle to Huffines Lewisville who is excellent in comparison BTW and they told us not only were the wires shredded but the seat had been super glued together. Unfortunately they were not able to do anything about the poor workmanship that was obviously done under your watch. Your service department continues to decline rectification on this issue so I've escalated the issue to FCA which also provided excellent service. We've got a case number and they're taking care of it. Most recently our check engine light came on. I took the vehicle to Grapevine again and decided to give you one more chance to prove yourself. I was told they could do nothing about my airbag and front passenger seat issue and it would be tomorrow or Saturday before they could even diagnose my issue. So I went back to Huffines stepped out of the vehicle they plugged a diagnostic device in immediately and asked me to come to the service advisers desk. Within 5 minutes he told me I had a slight vacuum leak that wouldn't effect the operation of the vehicle but they would get it fixed under warranty for my trip tomorrow anyway. They also called me an Uber to get home. In short I stand by earlier comments with even further evidence your organization is unethical and provides poor service. I advise the public to avoid doing business with Grapevine. Consumers have choices and right now I'd rather drive the extra 10 minutes then set foot in your dealership again. I would like to add further we're a Dodge/Chrysler house and will continue to be. We own three FCA vehicles now. All with exception of our new Durango have proven to be great reliable vehicles over a long period of time. In fairness the issues we've experienced with our Durango seem to stem from dishonesty and poor workmanship from the Grapevine Dealership. More

Excellent !!! Adrian and Lewis were very good to us ! I highly recommend this dealership. They were very professional and had very good customer service! i will def Adrian and Lewis were very good to us ! I highly recommend this dealership. They were very professional and had very good customer service! i will definitely come purchase my next car with them! More

Super Charged Jeep Grand Cherokee for the Grand Prairie! I've given this rating because I know the quality and character of Thomas. He's very honest and direct and won't play games with you. Being able to s I've given this rating because I know the quality and character of Thomas. He's very honest and direct and won't play games with you. Being able to shoot straight from the hip is a quality any realistic and awake person will surely appreciate. More

FANTASTIC CUSTOMER SERVICE!!!!!!! I appreciated the "extra" explation on all questions I asked !!! Great customer service!!! I had a lot of questions and ALL the staff involved were I appreciated the "extra" explation on all questions I asked !!! Great customer service!!! I had a lot of questions and ALL the staff involved were SUPER great on answering All my questions in full detail!! So I could understand in layman terms 😁 they have a customer for life!! A special shout out to Chad and the great deal I got on my car and all the patience and time he took with me to make sure I understood every detail!! And thanks to Moe for coming in on his DAY OFF!! to make sure I was COMPLETELY taken care of!! I'm telling All my friends and family to come here for the automobiles!!!!!!! Thank you Grapevine Staff?? Bren More

Purchase of 2018 Jeep Grand Cherokee I highly recommend buying a vehicle from Grapevine Dodge Chrysler Jeep. Thomas Whitehead was an excellent Sales Agent. He found the right vehicle for I highly recommend buying a vehicle from Grapevine Dodge Chrysler Jeep. Thomas Whitehead was an excellent Sales Agent. He found the right vehicle for us and helped explain all details about it. He was very helpful and friendly. More

Great place to buy a car! They listen! Out of all the dealerships in DFW these folks listen. Did most of the discussion board text. I was at the dealership for less than two hours and 30 mi Out of all the dealerships in DFW these folks listen. Did most of the discussion board text. I was at the dealership for less than two hours and 30 minutes of that was the test drive. More

Wonderful expierence. I will recommend this dealership Everything run smooth and easy. From the test drive to signing on the dotted line. Everything was explained in detail. Easy to finance as well. Everything run smooth and easy. From the test drive to signing on the dotted line. Everything was explained in detail. Easy to finance as well. More

Great experience From the moment we walked in everyone was very helpful. Our sales rep Thomas was awesome. He found me the jeep I was looking for! From the moment we walked in everyone was very helpful. Our sales rep Thomas was awesome. He found me the jeep I was looking for! More

Great customer service Thomas was awesome to work with. He made the entire visit very comfortable taking time to get to know my wife and myself, asking questions about where Thomas was awesome to work with. He made the entire visit very comfortable taking time to get to know my wife and myself, asking questions about where we were from and what we did for a living. He went above and beyond to get us the payments that would work for our budget. More