Grapevine Dodge Chrysler Jeep

Senior Lives Matter I have worked with Mr Thomas H Whitehead before at another dealership to get my mother a car. This man is truly amazing when it comes to priorities an I have worked with Mr Thomas H Whitehead before at another dealership to get my mother a car. This man is truly amazing when it comes to priorities and details. So this time my grandfather wanted a Jeep Wrangler Unlimited fully loaded. He picked out the most expensive one on the lot I tried to talk him out of it but that's just what he wanted. I spoke with Mr. Whitehead in private about talking him down. Most sales people would have taken advantage but Mr Whitehead understood our concerns and fully explain to my grandfather why that jeep was not the best fit for him but one with exactly everything he wanted was on the lot with a little less lift and still had the big wheels that he liked. Mr. Whitehead explain to him that just because it looks good doesn't mean it's good for you. Long story short the lift was too high for our comfort zone with my grandfather and we were in fear of him hurting himself climbing in and out of it. Mr. Whitehead understood this from the beginning and already had keys to the other Jeep with a slight less lift but everything else that my grandfather was wanting. Thank you Mr Whitehead . I truly appreciate your help and I will send everyone I know your way. God bless you and your family. More

Best Carbuying Experience Ever Let me start by saying thank you to Thomas for taking great care of me and my family. He was not pushy like most salespeople i have dealt with. He ac Let me start by saying thank you to Thomas for taking great care of me and my family. He was not pushy like most salespeople i have dealt with. He actually listens to the words coming out of your mouth. This will probably be the last car that I buy when I told him that he said it had to be a Jeep. I'm glad I listened to him I love off roading in my old age now that I have time I will definitely enjoy my new Jeep More

Great dealership, great salesman, great car! Thomas was an outstanding salesman that got us the car we wanted at the price we wanted. He was generous, understanding, and very educated about the c Thomas was an outstanding salesman that got us the car we wanted at the price we wanted. He was generous, understanding, and very educated about the car. Great experience! Highly recommend seeing Thomas Whitehead at Dodge in Grapevine, TX More

fun and pleasant Haven't bought a new car in years so wasn't sure what to expect. I have dealt with Grapevine Dodge Chrysler Jeep in the past. I was helped by Thomas W Haven't bought a new car in years so wasn't sure what to expect. I have dealt with Grapevine Dodge Chrysler Jeep in the past. I was helped by Thomas Whitehead and I have to say it was an easy and painless experience. His help went way beyond what he had to do. He answered all my questions and still is when I get stuck. If he is busy Christina was there to help. It was nice to know everyone would jump in when help is needed. Did get my loan there and that was a very simple process. If any one is looking for a new car I would recommend Thomas and GDC Jeep. Thanks and I love my Cherokee More

Surprisingly Great experience Mr Thomas Whitehead and the Grapevine Dodge family made my whole experience so comfortable . It was the quickest car buying experience I have ever had Mr Thomas Whitehead and the Grapevine Dodge family made my whole experience so comfortable . It was the quickest car buying experience I have ever had. More

Awesome experience with Z.Z. Young &. Vanessa Shellman Z.Z. Young is awesome! I had a terrible experience at Clay Cooley Dodge Ram Chrysler Jeep the day before. I did some research and put in a request for Z.Z. Young is awesome! I had a terrible experience at Clay Cooley Dodge Ram Chrysler Jeep the day before. I did some research and put in a request for more information from different dealerships! Vanessa Shellman immediately responded with an email. She was also the first person to contact me the next day to see if I wanted to come in and see what they had to offer! I got to the dealership and was greeted by Z.Z. He made the experience quick and easy! He made sure that I got exactly what I asked for financially the VERY FIRST OFFER! I got exactly what I wanted: 2017 Jeep Grand Cherokee! I will definitely be referring friends to Grapevine Dodge Chrysler Jeep! More

My former loan on trade in remains unpaid This is a copy if the email sent to the General Manager on Friday, August 11th. I've still heard nothing. My former loan remains unpaid nearly a month This is a copy if the email sent to the General Manager on Friday, August 11th. I've still heard nothing. My former loan remains unpaid nearly a month after the transaction. Good evening,  I am forwarding this information to you, because I feel that you should be made aware of the poor customer service, inefficiency, and overall lack of integrity displayed by your dealership during my experience.  On July 25th, I traded in my Jeep Grand Cherokee in order to lease the 2017 Jeep Wrangler Unlimited. At that time, I did undergo a bit of nonsense haggling with Ryan Hale, per his finance manager, but after establishing the fact that I had done my homework, and would require a reasonable deal in order to gain my business, the overall transaction went smoothly. Trey had us return the following day to complete the paperwork needed. I informed him that my payment to Capital One was due on the Grand Cherokee and asked if I should pay it. He said the 10 day payoff should post within a few days and not to worry.  I assumed everything was fine. However, my husband got a call yesterday, August 10th, requesting a copy of my drivers license to be emailed to Andrew Trakas for completion of paperwork, so that the loan could be paid.  I became alarmed, as this should have been completed weeks ago. I immediately sent the information as well as a  request to be updated on the status. My husband called and left a message requesting as much that afternoon.  We did not get a response.  This morning I sent a second email requesting an update and explanation for why they were just now asking for information needed to do paperwork. No reply.  I called three times today. My last message was to inform them that I was now pursuing action and explanation beyond the dealership, and would continue to file complaints until I had heard from someone with at least an update.  I immediately called the Jeep Corporation. The customer service representative collected and verified my information. She filed a complaint against Grapevine Jeep and notified you of such, via phone call. I then filed a complaint with the Better Business Bureau as well.  After doing this, I called the dealership one last time to get your email address to notify you of the issue. Taurus intervened, finally. Unfortunately, he lacked the integrity necessary to be honest about the obvious oversight, and immediately justified their extended time line, placed responsibility on the finance company, and discussed issues with other salesmen while I was explaining the situation to him. He was not in any way equipped to deal with me, and it was painfully obvious. When asked why it took 16 days to request my drivers license, he simply said that Andrew Trakas must have just needed it to wrap things up. It seems to me, as well as a different dealership, and Jeep Corporation, that someone dropped the ball on this. The unwillingness to return phone calls and emails demonstrates poor customer service, while the initial attempt to be dishonest during the sale and willingness to place blame on others, shows a lack of integrity.  At this point, I believe, and hope that the issue has been handled. Taurus explained that my finance company finally funded this yesterday and the payment would post to Capital One on Tuesday.  In the meantime, know that the case number for the complaint with Jeep corporation, against your dealership is ######### while the BBC case number is ########. All of this could have been avoided by: 1. Collecting all documents at the time of signing.  2. Starting the process in a timely manner.  3. Returning a call or email within a reasonable time frame.  4. Accepting responsibility for mistakes. 5. Listening intently when addressing the issue.  Needless to say, I will remain a Jeep customer, but not with your dealership. I will also be active in discouraging people I know from doing business with your dealership as well.  I am sending this information to you as a courtesy as I believe it is something that you would want to know. I hope I am correct in this assumption, but at this point, I doubt the values of Grapevine Jeep.  Sincerely,  Becky Bragg More

Do not even try to buy anything from this dealership I bought a Dodge Challenger 2017. They called my son Wednesday evening saying that they had accepted our offer for 72 months , and a certain amount f I bought a Dodge Challenger 2017. They called my son Wednesday evening saying that they had accepted our offer for 72 months , and a certain amount for the monthly payments ( they also said they would pay the rest of my current car) So i was like great, Ill stop by Thursday afternoon to finalize the deal. I signed and went on vacation . When I came back from vacation the finance was not even approved they falsified my bank statement I guess to get an approval. All my personal documents has been lost so i had to re-send them all. all document had been sent over 3 times and they kept losing employees so my personal documents ended up who knows were. So after 1 month of going back and fourth I said take the car back we do not want it. this has been the worse experience on a new car for my son's graduation present. Something that was suppose to be simple ended up as a headache on top of that during that month we started to have issues with a new car. So My son was like I do not want the car anymore so on returning the car. they convinced my son on the same car as well with more upgrades and a less of a car payment so he went with it. Still waiting on the paper work to still get financed we said we would sign if they added one more upgraded and the finances guy agreed. So again we started to have issues with the car we took it in for service 4 week later and the service dept. could not work on it since it was not financed when we clearly had a contract in our hands and we had just received the plates 1 days ago. Now the car has issues all the excuses they can not work on it. etc..............If you like Dodge I would try another location this has been the most frustrating experience ever. I have bought new cars from Chevy and Ford and never had any issues like this I will never step foot in a Dodge dealership again after this I just need More

Worse dealer experience ever! Wish I could put negative 5. This is THE MOST dishonest, sleazy dealership I have ever experienced. We have bought many cars over the last 30 years an Wish I could put negative 5. This is THE MOST dishonest, sleazy dealership I have ever experienced. We have bought many cars over the last 30 years and have never been treated like this. Long story, but after lies and mistakes we were left with a deal we were ok with, but finance was closed. We didn't sign anything, but took their car and left ours and told them we would come back on Monday after work. We got there at 6, and the receptionist removed her ear buds long enough to acknowledge us. TWO HOURS later, we were told the lease guy had left for the day but they could give us a good purchase deal. We said we would listen, and it was like starting negotiations all over again.We left with the agreement that the lease guy would call us the next day. After 5, we called them. They couldn't talk but assured us they would call in 45 minutes. No call. My wife took the car back at opening next day and asked for our car back (which was already listed on the used car sight). It took 2 hours for them to find it and only after threatening to call the police did they produce it. When they did bring our car to her, THE TAGS HAD BEEN TAKEN OFF AND SHREDDED! I could go on and on, stay away! More