Grapevine Honda

Kyle did an amazing job at helping me and making sure I got a good deal. If I were to ever come back to Grapevine Honda for servicing, I would ask for his help as he was more than welcoming and helpful! got a good deal. If I were to ever come back to Grapevine Honda for servicing, I would ask for his help as he was more than welcoming and helpful! More

Went in for an oil change recently and Kyle was great. The service was quick and the waiting area was nice. The service was quick and the waiting area was nice. More

Fast and easy service as always. Always get good customer service with my service advisor Kyle. Always get good customer service with my service advisor Kyle. More

Lee was fantastic! I went in to get my car serviced at 3:30 on a Saturday and was out by 5. They were able to get my oil change, tire rotation, and take care of my Reca I went in to get my car serviced at 3:30 on a Saturday and was out by 5. They were able to get my oil change, tire rotation, and take care of my Recall. The waiting environment was super relaxing and I enjoyed the complimentary water and coffee. I do wish they were able to get my emissions inspection done, but that was an oversight on my part. More

Service manager Kyle Guyette is very considerate of each customers time. He keeps you informed on progress of repairs. customers time. He keeps you informed on progress of repairs. More

I always bring my Honda here because the service is always top notch! Kyle was great! always top notch! Kyle was great! More

Overall fare experience but as soon as i moved from personal payment to insurance, the fix took almost 1 wk more than initial estimate personal payment to insurance, the fix took almost 1 wk more than initial estimate More

It is with big disappointment that I have to share this review. I had called about a VW Pink Beetle as early as 11AM and had been talking with Tim (a very kind and sweet person). He had me on video to lo review. I had called about a VW Pink Beetle as early as 11AM and had been talking with Tim (a very kind and sweet person). He had me on video to look at this car and right then I said I’d buy it, no hesitation. I was sent the iPacket and “pencil numbers” and talked about warranty and all. Financing was already secured for a different vehicle, all that had to be done was switch VINs on the loan document. While my husband was on the phone with the bank, Tim lets me know that the keys were taken from him by the manager for a test drive for someone else. I immediately put in an application for financing through the dealership and kept Tim in the loop the entire time to try and get the keys back. While someone else was on a test drive, the application was in and supposedly pushed and of course approved. At approximately 3:30PM I get a call from the business office at Grapevine Honda, the 2017 VW #PinkBeetle was sold, claiming they went under contract before me with the nerve to ask if I had another car in mind. What an underhanded and dirty business that was. No integrity and no honor within that dealership and especially the manager to do that. I later sent a message to Tim wishing him luck there, her is a young and happy guy that has no business amongst a disgusting way of doing business. This dealership places the sale over the customer. More

Stay away, unless you want to pay a massive markup on your car. Went in to look at a Civic Type R and was shocked to see they they had an eye watering $8,500 markup up on the car. I was so taken back whe your car. Went in to look at a Civic Type R and was shocked to see they they had an eye watering $8,500 markup up on the car. I was so taken back when I saw that and the advisor could tell. His response was to chuckle and say "What? You didn't expect a markup?". It's understandable that these cars have a markup since they are limited in production, but at certain point it's just blatant greed. After over an hour of back and forth, they came down on the markup, but it ended up being way too unreasonable still. Part way through negotiations, the sale advisors blurts out that he sells the most cars at the dealership and that I can "ask anyone here" if that's true, almost as if his pride was hurt that negotiations were going sour - it's was all such a strange experience. We ended up not buying the car from them, which I am so grateful for because the following day I went to Lute Riley Honda and got the same exact car for MSRP! Anyone reading this review, please be firm with your budget, do your research, and never let any advisor take advantage of you! TLDR: Came in the buy a Type R, they had an $8.5k markup. Ended up not buying and got the same car at a different dealership with no markups. More

One of the worst sales team is there. They will force you choose trim even before test drive. So much arrogance in talking to customer. No wonder this dealership got worst ratings. They e They will force you choose trim even before test drive. So much arrogance in talking to customer. No wonder this dealership got worst ratings. They even do not know how to talk to customer. Asked sales manager to send another sales guy who has patience.Sales guy asked me from which state of another country i come from which has nothing to do with buying car. Wonder who is the dealership manager having such worst sales team. As long as such sales team is there they wonot be able to build customer base. More