Grappone Ford Inc

The quality to detail and follow through was top notch. The team I had was very friendly and helpful. They gave all the information and more on my car I could ask for. It was a pleasure to deal with them. The team I had was very friendly and helpful. They gave all the information and more on my car I could ask for. It was a pleasure to deal with them. More

I have been a Grappone customer for 20 yrs. I came into Grappone Ford to have the alignment and tires checked on my 2002 Hyundai Santa Fe and thought I would test drive an Escape while I waited. Bob took m Grappone Ford to have the alignment and tires checked on my 2002 Hyundai Santa Fe and thought I would test drive an Escape while I waited. Bob took me over to Ruth and introduced us. Ruth is an exceptional saleswoman. No pressure, no hassle, just lot's of great answers to my questions. She really knows her Fords. It wasn't long before I was sold on the dealership as well as the car. My whole experience was positive. I had contacted Ashley via the internet last spring when I was looking into trading in my Santa Fe. She returned my calls, answered my e-mails and was very knowledgeable. She kept in touch with me over the weeks and months. Always the professional, she never pushed me me to buy. I think she was surprised when I finally bought a Ford. More

After the BAD experience we had at AUTOSCARE this was a refreshing and wonderful new car experience. I will tell everyone I know to go to GRAPPONE FORD in Concord, NH refreshing and wonderful new car experience. I will tell everyone I know to go to GRAPPONE FORD in Concord, NH More

I FOUND THE SALES PERSON TO BE VERY KNOWLEDGEABLE AND FRIENDLY WITH THE DESIRE TO GIVE US THE BEST SHE COULD,ALSO WHEN DON M APPEARED TO SMOOTH THE ICING OUT MAY HAVE BEEN THE TOPPING ON A GOOD CAKE.DAN FRIENDLY WITH THE DESIRE TO GIVE US THE BEST SHE COULD,ALSO WHEN DON M APPEARED TO SMOOTH THE ICING OUT MAY HAVE BEEN THE TOPPING ON A GOOD CAKE.DAN G WAS VERY PROFESSIONAL BUT DOWN TO EARTH IN THE CREDIT DEPT.KUDOS TO ALL 3 OF THEM AND GRAPPONE FORD GARY MANSON More

Jason Urban was an amazing help on picking a car that would work for me and that i would like. I recommend him for anyone buying a car he is the best at what he does. would work for me and that i would like. I recommend him for anyone buying a car he is the best at what he does. More

My over all experience with Grappone was great. Rob Washburn was very down to earth and didn't (B.S.)anything to make the sale. His knowlage of the vehical is outstanding. And was very helpful in takin Washburn was very down to earth and didn't (B.S.)anything to make the sale. His knowlage of the vehical is outstanding. And was very helpful in taking time to explaning how to program the blue tooth function. He is an a+ sales man. More

I was a first time new car buyer and interviewed several I was a first time new car buyer and interviewed several dealers to determine with whom I wanted to establish a relationship. I quickly eliminated I was a first time new car buyer and interviewed several dealers to determine with whom I wanted to establish a relationship. I quickly eliminated some based on an overall reaction to an unpleasant experience in interaacting with their people. I did not respond well to high pressure tactics, lack of product knowledge or ambivalence in one case. I am not an impulse buyer but view myself rather as an educated consumer who wants courteous interaction, accurate facts and a projection that I will be a valued customer with a long relationship. Price is of course a sensitive component but not the sole determining factor. Graponne FORD provided a welcome buying atmosphere as soon as I entered the showroom. Ruth was courteous, polite, and attentive to my inquiries and did not display any sales pressure to close a "deal" on the spot. She was extremely willing to gather information as my questions developed. I left with an initial price proposal and she followed up later in a timely fashion, but not over bearing. Later we negotiated a trade-in price of my present vehicle to determine a final purchase cost. Even though they were not the lowest price overall, I made the decision to allow Graponne to sell me my new Explorer XLT. I would rate Ruth and Graponne as providing a very good buying enviornment to purchase vehicles. More

I found Grappone after having an unpleasant experience at another dealership. They immediately offered a far better price without any hassle or sales gimmicks. Diana was friendly and helpful from start. at another dealership. They immediately offered a far better price without any hassle or sales gimmicks. Diana was friendly and helpful from start. I have already referred a friend who was inI for the same truck I was. It appears he had a similar positive experience as he is picking his truck up tomorrow! Do yourself a favor and start your search with Grappone....you will save yourself some time, money....with no hassles. Thanks Diana....I love my new F150!! More

To be honest, I was not sure of this Dealership at first. I made a deal that I had bad feelings about after and quite frankly did not fully understand. Once the dealership understood my dissatisfaction I was I made a deal that I had bad feelings about after and quite frankly did not fully understand. Once the dealership understood my dissatisfaction I was contacted by one of the owners who honestly wanted to make it right. Well, he did make it right and now I have to say that is a rare thing today. I have never heard of a Dealership doing that after the papers were signed. I am truely impressed!! More

This was the most pleasurable car buying experience we've had. Jason was very friendly, easy going, and informative. He was patient with us as we test drove three different vehicles before deciding on one. T had. Jason was very friendly, easy going, and informative. He was patient with us as we test drove three different vehicles before deciding on one. There was no pressure and we were able to agree to a fair price with smiles on our faces. There was also no pressure in the back room - simply a straightforward explanation of the insurances and warranties available and our options. All in all, it was a great experience. I highly recommend working with Jason at Grappone Ford. More