Grappone Ford Inc

I'm a member of USAA. My wife and I are retired teachers. We love quiet rural living and have lived in the White Mountains Region of New Hampshire for 38 years. It's quite obvious why we don't like the proce We love quiet rural living and have lived in the White Mountains Region of New Hampshire for 38 years. It's quite obvious why we don't like the process of "haggling": neither of us is, or ever,was good at it. Car Buying Services such as those offered by USAA and others are much more our "cup of tea". But without the initial contact we had by telephone with Stephanie Belyea, the follow-up call of Bri on Monday (she let us know you were open on the day after Christmas), and the patience of Dianna with two people who don't use a cellphone or twitter, just a land line, computers and the Internet..., the experience might not have been as successful. The only reason we didn't give all 5s above is because the manager did not call our Trusted Choice Agent, Mike Graham regarding Collision Insurance even though we gave him the info. Mike called us today Wednesday. Because we had reached on Monday, Mike told us we would have been covered in any case. Still.... But overall we were most impressed by the friendliness and helpfulness Of Stephanie, Bri and Dianna and give them all thre of them a "High 5". More

After two very frustrating attempts to come to an agreement on a deal for a new Ford Explorer with the folks at Grappone, I was ready to give up. However, shortly after he read about my experiences agreement on a deal for a new Ford Explorer with the folks at Grappone, I was ready to give up. However, shortly after he read about my experiences on Dealer Rater, I was contacted by the owner, Greg Grappone. Greg expressed his desire to learn from my experience and was still committed to winning my business. We had some productive exchanges where he suggested a few new options. While I was uneasy about returning to the dealership, I respected Greg's approach and was also drawn by the value of the "Grappone difference". Greg put me in touch with Bob McCullen and Jeff Harsin to discuss these new options. After running through several scenarios, Bob did find a car that matched my specifications. Further, he was willing to make some adjustments in order to make the deal affordable for me. We still have some logistics and paperwork to finalize, but in the end, it looks like it will be a pretty fair deal. My ratings for this dealership would have been higher if my last experience was my first experience. I do have children that are approaching driving age, so I will be in the market again in the near future. Based on my last interaction, I will most likely be heading to Grappone again. More

Scott Brannen's product knowledge was very good and the sales manager Scott brought the price in line with what I could afford. The finance professional Dan explained the extended coverages and set up fina sales manager Scott brought the price in line with what I could afford. The finance professional Dan explained the extended coverages and set up financing to my specs. quickly. Vehicle pick-up was on time and all extra work was very nicely done. Scott made introductions to the service coordinator Crystal Haskell and set up preliminary service. Buying a truck had never been this easy before and I will recommend this dealership to anyone looking for a new vehicle. More

First, let me preface these words that I am not a shill working for Mazda and or Grappone. A question accompanying this review is "Would you trust the integrity of a consumer review if you knew it was writ working for Mazda and or Grappone. A question accompanying this review is "Would you trust the integrity of a consumer review if you knew it was written in the dealership's showroom? It got me thinking that often times I believe certain companies submit reviews with decoy or shill advertising. I am not one of these. Our family was in the market for a new vehicle that offered third row seating. Having done my own research, I found the Mazda5 offered the third row seating, good MPG, and was within my pricepoint. Through an independent website, I was put in touch with Ashley Morse. She was courteous and not overbearing in telling me what Grappone had to offer. After some review of the vehicle I realized it may be too small for our family needs and had told Ashley as such. However, since there was another Mazda dealership 1 mile from our house (Grappone is 18 miles away), the family set off to see if it would work. To our surprise the Mazda5 offeered what we were looking for. The salesperson at this dealership let us test drive then moved in to strike a deal. I was open with the salesman stating I had already begun communication with another dealership, he pushed on. When I asked what he thought his pricepoint would be (I knew from Grappone's Zag pricing where they would be negotiating from) he refused to tell me. He then accused me of "playing a game" which was personally insulting and our family walked out. A few days later I was able to reach Ashley and let her know the Mazda5 may work. She was able to set me up with an appointment. I met Scott Brannen (quite by accident as the Sales manager is Scott too) at the front steps and we went from there. Scott and the crew were able to listen to the requests of pricepoint and get me there through creative financing/incentive options. The dealership near my house told me "it wasn't possible" to get me to where I wanted to be. Grappone, Scott and Ashley worked with me (the consumer) to meet my needs and the other dealership certainly did not. I reccomend their services and hopefully you will have an enjoyable experience too. Paul Wheeler More

We went to Grappone to trade our car for a new one. We have gone to Grappone's and worked with Ken for the past 20+ years. It is always an easy experience. We are treated fairly and with no pressure. Ken have gone to Grappone's and worked with Ken for the past 20+ years. It is always an easy experience. We are treated fairly and with no pressure. Ken is super knowledgeable and a real pleasure to deal with. He went out of the way to track down the exact car we wanted and stayed late to accomodate our schedule. We will defiantely continue to use Grappone for all our auto needs. More

I went into the sale knowing what I wanted. I had bought 2 other cars from this dealership. Sometimes the time drags while the paperwork is getting organized but John made me feel comfortable and he was ve 2 other cars from this dealership. Sometimes the time drags while the paperwork is getting organized but John made me feel comfortable and he was very personable. The price was right, I felt like I got what I expected for my trade and then when I decided to complete the deal all the pieces fell into place without a single thought wondering if I did the right thing. I would definitely return to buy another car from John and Grappone in the future. I am intrigued by the maintenance plan I bought into. It should be great to get regular service and my first set of new tires without opening my wallet. Thank you very much for this positive experience using the holiday season. No stress... More

I was very pleased with the saleswoman I worked with! Ruth was friendly, knowledgeable, accommodating,and made my purchasing experience enjoyable, rewarding and at the end of the day, I was completely sa Ruth was friendly, knowledgeable, accommodating,and made my purchasing experience enjoyable, rewarding and at the end of the day, I was completely satisfied with both the truck that our church purchased and with Ruth's professionalism. More

The quality to detail and follow through was top notch. The team I had was very friendly and helpful. They gave all the information and more on my car I could ask for. It was a pleasure to deal with them. The team I had was very friendly and helpful. They gave all the information and more on my car I could ask for. It was a pleasure to deal with them. More

I was referred by USAA buying service and came down from Vermont with a specific vehicle and price in mind. the dealership worked with me and found the exact vehilce i wanted . Everyone i met was professi Vermont with a specific vehicle and price in mind. the dealership worked with me and found the exact vehilce i wanted . Everyone i met was professional and friendly. We will continue to do business with Grappone. More

I have been a Grappone customer for 20 yrs. I came into Grappone Ford to have the alignment and tires checked on my 2002 Hyundai Santa Fe and thought I would test drive an Escape while I waited. Bob took m Grappone Ford to have the alignment and tires checked on my 2002 Hyundai Santa Fe and thought I would test drive an Escape while I waited. Bob took me over to Ruth and introduced us. Ruth is an exceptional saleswoman. No pressure, no hassle, just lot's of great answers to my questions. She really knows her Fords. It wasn't long before I was sold on the dealership as well as the car. My whole experience was positive. I had contacted Ashley via the internet last spring when I was looking into trading in my Santa Fe. She returned my calls, answered my e-mails and was very knowledgeable. She kept in touch with me over the weeks and months. Always the professional, she never pushed me me to buy. I think she was surprised when I finally bought a Ford. More