Grappone Ford Inc

This was a very painless and friendly purchase. Internet pricing was fair and led to successful negotiations on my trade. I will definitely will give Grappone the opportunity again when I am in the market f pricing was fair and led to successful negotiations on my trade. I will definitely will give Grappone the opportunity again when I am in the market for another vehicle. More

Ashley was very prompt in calling us back when we did an application over the internet. John was great in helping us find the best price for us and when we had some issues he took care of them no questions application over the internet. John was great in helping us find the best price for us and when we had some issues he took care of them no questions asked. Example: The vehicle had brake light issue and he had it taken care of right away and the car was not cleaned well at all and also had that taken care of promptly. I would recommend Grappone Ford to others and will give them Ashley and John's names. More

Using internet made a good connection with sales Truck Using internet made a good connection with sales Truck was ready for demo when I arrived Delivery on truck was quick and pleasant Everything was re Using internet made a good connection with sales Truck was ready for demo when I arrived Delivery on truck was quick and pleasant Everything was ready More

Grappone is a family owned and operated business, with Grappone is a family owned and operated business, with Mr. and Mrs. Grappone in the showroom making sure things are running smoothly. We were very pl Grappone is a family owned and operated business, with Mr. and Mrs. Grappone in the showroom making sure things are running smoothly. We were very pleased with our salesperson Diana. She was patient and friendly, and answered our many questions. She worked hard to make sure we drove off the lot in the car we wanted and at the price we could afford. I would recommend the Grappone name to anyone looking for a new or used vehicle. More

The responce time from my first request via the internet was amazing, I've bought over 15 cars from different Dealerships so far I my life, Triple that from private owners.All I can say is that Jen and Kris was amazing, I've bought over 15 cars from different Dealerships so far I my life, Triple that from private owners.All I can say is that Jen and Kris are the reason I drove from amherst to concord. As you know there are a lot of dealers down in this area but I will make the trip again when my youngest son needs a car. Thanks also to Jason and the sales team that made is possible from the price to the business office. Great job team and I look forward the working with you again. More

Ruth was really awesome to deal with, friendly and I felt she really wanted to make me happy with my purchase, was up front and honest..Even drove 30miles from the dealership to deliver my car..took her time she really wanted to make me happy with my purchase, was up front and honest..Even drove 30miles from the dealership to deliver my car..took her time explaining and going over the car and has since called me to check if everything was going alright and to verify service scheduling for my roof rack. More

I first made contact with Grappone via USAA which gives veterans the opportunity to get great pricing on new autos. I was contacted by Grappone very quickly once the inquiry was made and kept putting off g veterans the opportunity to get great pricing on new autos. I was contacted by Grappone very quickly once the inquiry was made and kept putting off going in because i didn't want to deal with the hassle of sales reps pushing you to make deals that are out of this world crazy. I had nothing but an amazing experience at Grappone. I HATE auto dealships because of past experiences with buying vehicles, but Grappone turned that around. There wasn't one person that i could say that was anything less than perfect to deal with. Ruth bent over backwards for me by trying to search for the right vehicles in addition to her boss Bob McCullen who was awesome also. I got an AMAZING deal on my trade in and AMAZING deal on my new auto. Chris Bassett in financing was great to talk to and gave me the feeling of being right at home and felt absolutely no stress. I will certainly push everyone to go to Grappone in the future as they were by far the best dealship i've EVER dealt with. More

This is a no pressure car dealership. They want to help you and if you don't want to buy a car or they can't fit your needs thats ok too. They know they have a good product and are their to assist you and you and if you don't want to buy a car or they can't fit your needs thats ok too. They know they have a good product and are their to assist you and not pressure you. This is a class establishment that I look forward to doing business with as long as I live in the area. More

This is my 2nd purchase from Grappone.I am treated like a person, not a number. There is dealer 3 miles from me in Best Ford but they are rude and not nice to work with. Grappone is 40 miles but well worth a person, not a number. There is dealer 3 miles from me in Best Ford but they are rude and not nice to work with. Grappone is 40 miles but well worth the trip. I am treated right and Diana Dutcher handles her job with the utmost professionalism. She knows the product line in and out and is always willing to make suggestions and recommendations to me about what works and why. I would highly suggest everyone but their vehicles from Diana at Grappone. More

Our appointment started on time. Ruth had all the vehicles we wanted to see at Grappone Ford. This has not been our experience with other dealers who have multiple sites. The Sales manager was very p vehicles we wanted to see at Grappone Ford. This has not been our experience with other dealers who have multiple sites. The Sales manager was very persistent in finding a price we could afford. I never felt pressure to buy that day until we met with the gentleman in finance. We did feel like he was trying to sell as all the extra plans. Ruth and the Sales Manager worked with us for several hours past closing on a holiday weekend. More