Grappone Ford Inc

I came to Grappone Ford for a check engine light hoping whatever the problem was, was covered under my extended warranty. They took my car in, ran the codes and sent Greg T. to give me the bad news. Remors whatever the problem was, was covered under my extended warranty. They took my car in, ran the codes and sent Greg T. to give me the bad news. Remorsefully, Greg told me it would cost $400 to fix and it was not covered under my warranty. Because the problem was not covered under warranty I was also responsible for the diagnostic fee. I asked what the exact problem was and he told me he would go find out the exact part that needed to be replaced. He came back, asked if I knew anything about cars (I do) and began to explain the problem. I really appreciated him asking that because then he did not talk down to me (a 20-something female). I told him that I would pay the diagnostic fee and take my car elsewhere because I knew I could get it done cheaper. He understood where I was coming from and pushed no further for me to get my service done there. He left to finish up my paperwork and ring me out. About 20 minutes went by and he came back and gave me good news! He called the extended warranty company and found out the problem was in fact covered under warranty and all I was responsible for was the deductible ($100). A huge financial relief and time saver! I was able to get my car fixed that day. I was in and out of the dealership with a fixed car in less than 2 hours. Greg made my whole experience at the service center worth the visit. As mentioned before, he did not talk down to me when explaining the matters of my car, which, if you can't tell by me brining it up again, is something I so greatly appreciate. He did not push for me to keep my car there when I told him I would take is somewhere else. And he went above and beyond by taking the time to call the warranty company and find a solution that would save me time and money. Thank you Greg! More

Truly a seamless experience from on line to phone to in person a service level that is rare today. person a service level that is rare today. More

There is absolutely no pressure to buy with Grappone's. Our salesman Kurt was outstanding and great to deal with. Would highly recommend buying your next vehicle from Grappones. Our salesman Kurt was outstanding and great to deal with. Would highly recommend buying your next vehicle from Grappones. More

I’m very happy with the service and professionalism by everyone at Grappone Ford..I definitely would recommend anyone to use Grappone Service for their vehicle. Getting reminders via text is a great tool everyone at Grappone Ford..I definitely would recommend anyone to use Grappone Service for their vehicle. Getting reminders via text is a great tool to remind you have an appointment coming up..All in all I give a 10+ out of ten for there support.👍👍👍⛄️🎅🏻🎄 More

Quick easy Brandon was great no fuss liked the commercial end of the buying procedure end of the buying procedure More

Great service! Sales folks are kind of shady, but not to bad overall. Would rather deal with the Mazda folks than Ford... bad overall. Would rather deal with the Mazda folks than Ford... More

buying my new truck at Grappones was an easy pleasant experience, I really appreciated the they came out with all their regular offers like extended warranty, etc. but unlike other dealers around there w experience, I really appreciated the they came out with all their regular offers like extended warranty, etc. but unlike other dealers around there was no pressure or repeated attempt to talk me into it. They added a few extra's I wanted, leather and bedliner, truck came back looking great. Everyone I dealt with made the whole process easy and stress free, found them all very professional and courteous, I would definitely recommend Grappone to anyone looking for a new vehicle More

Since the purchase of my first ford since my 1968 mustang, I am extactic with the service at Grappone Ford in Concord NH. mustang, I am extactic with the service at Grappone Ford in Concord NH. More

Always a great experience with Grappone, I have leased my last three vehicles from Grappone and they always go above and beyond to find the right vehicle for me. Staff is so friendly and all departments are last three vehicles from Grappone and they always go above and beyond to find the right vehicle for me. Staff is so friendly and all departments are very knlowedable!! More

Grappones always delivers top quality workmanship and excellent customer service. I can always trust their recommendations. excellent customer service. I can always trust their recommendations. More