Grava Chrysler Ram Jeep Dodge

Repair Issues: Inferior Repair Billing Issues: Repair Issues: Inferior Repair Billing Issues: Unauthorized Repair; prices charged were higher than what's published on their site. Repair Issues: Inferior Repair Billing Issues: Unauthorized Repair; prices charged were higher than what's published on their site. More

After setting up a first service on a newly purchased Grand Cherokee [ from Grava} I was told it would take 45 minutes to do this 3000 mile service.<br>After two hours, I was told every 20 monutes or so Grand Cherokee [ from Grava} I was told it would take 45 minutes to do this 3000 mile service.<br>After two hours, I was told every 20 monutes or so for the next hour and a half that it would be another 5 min. The Tech "was on his way" etc. After over two hours they could not find my car, yet continued to lie to me. Finally I found it 50 feet from where i left it. I left. Later I called to ask if the oilo had been changed,and was told,it was. I then went to a mechanic. The oil was never changed. They lied AGAIN. These people are a disaster of lies. Stay away. More

Jeep in for 30,000 mi service with no issues other than a recurring airbag light, got it back with brake rotors that thump and a check engine light. Since we did not originally believe the brakes needed wor recurring airbag light, got it back with brake rotors that thump and a check engine light. Since we did not originally believe the brakes needed work, as they had never thumped before, we took it home for awhile and were proved wrong. When we took it back to get them fixed the cost had doubled. This dealership confuses their friendly responses with customer service and fails to realize that people might just bea able to detect their fraudulent behavior. More