Gray-Daniels Chevrolet

I took my chevrolet trailblazer in for a recall on Thursday, July 23. I had made an appointment for 9:30 am however I signed the vehicle in at 8:30. I noticed at 1 pm via the link provided that nothin Thursday, July 23. I had made an appointment for 9:30 am however I signed the vehicle in at 8:30. I noticed at 1 pm via the link provided that nothing had be done to may car. When I reached out I was told the delay had to do with the availability of a technician. I explained that my expectation was that a technician should have been available since they made and accepted the appointment. The real reason, I had another complaint when I initially made the appointment and was told about the recall at that time. Lucky for me the problem I thought I had, was a user error. Therefore upon arrival, I only needed service for the recall. I pushed the issue and finally at 3:30 pm, I was told that the foreman would take care of the recall and my car would be ready by close. Unfortunately by this time of day, I had no ride. I was able to get my car, Friday morning, July 24. The bottom line is, there was no money to be made on a recall, therefore my service was pushed aside. This is poor customer service. The type of service provided determines the type of vehicle chosen when shopping. A recall should be handled just as promptly as a true mechanical issue. More

I came in to get my free oil change. I had paid for 4 and the fifth one you get is free. I still had the tag, but they wouldn't accept it, said a new guy bought the dealership now, so it I had paid for 4 and the fifth one you get is free. I still had the tag, but they wouldn't accept it, said a new guy bought the dealership now, so it's no good anymore. Well, I was there anyway so I went ahead and got my oil done and paid for it. They always do a good job, changing my oil. But I was disappointed. More

Always been buying from here Got chevy with 65,000 miles extended warranty they wouldn’t even look at it took to cannon in Cleveland they fixed it no problem surely lost my business all they care about is s extended warranty they wouldn’t even look at it took to cannon in Cleveland they fixed it no problem surely lost my business all they care about is selling not the customer More

The Worst in the country! !!..Horrible Service,.have me a run around for 6 months., I ordered my glove box it finally came in on back order,( c8 corvette)..and they installed !!..Horrible Service,.have me a run around for 6 months., I ordered my glove box it finally came in on back order,( c8 corvette)..and they installed it om someone's else's,,...thats jus one episode..do not go to gray Daniel's u will be sorry!!..and Dan Cartwright is a liar and will gv you the runaround. More

Worse experience. I can assure that i will not deal with them again and let others know. Look at your ratings. Very poor, don't you think something needs to be done N I can assure that i will not deal with them again and let others know. Look at your ratings. Very poor, don't you think something needs to be done NOW More

Service here is AWFUL! They had my truck for over a month to tell me they could not find anything wrong! I went 3 weeks without an update. Called everyday and nothing. They had my truck for over a month to tell me they could not find anything wrong! I went 3 weeks without an update. Called everyday and nothing. Finally got my Consultant (Daniel) who could have cared less promise to waive the diagnostic fees for my inconvience to charge me 2 weeks later and state that he did not recall the conversation. 2 mangers within the month they had my truck!!!! Just take trade it in and try again before dealing with these guys! No LONGER A CHEVY GUY! More

The worst service ever I have had in a long long time, Appointment was given for my Engin light, arrived and was told there was no apppointment, eventhough I show the message they sent, was told th time, Appointment was given for my Engin light, arrived and was told there was no apppointment, eventhough I show the message they sent, was told they will take care of it, then after 30 minute wait was asked if I needed a ride as the car would take a whole day to get to, Asked them to hand my car keys back and the vehicle was still standing the the entrance where I left it. this is not the first time I have had issues with the dealership, 2 previous cases happened where I also had to wait 3 hours before being told I need to go and rent a car as they have to order the parts that they new about before the appointment. VERY BAD SERVICE. More

My 20 year old daughter and her Army husband are stationed in El Paso, TX. In their travels home to Virginia for Christmas their car broke down on the side of I-20 on a Sunday afternoon in Jackson, stationed in El Paso, TX. In their travels home to Virginia for Christmas their car broke down on the side of I-20 on a Sunday afternoon in Jackson, MS, 11 hours away from our home in Virginia. After reviewing dealerships online, we decided to tow her car to Gray-Daniels Chevrolet on a Sunday evening. First thing Monday, I called and spoke with Victoria in the sales department about our predicament and she, along with Clarissa and Jason, were so extremely nice and helpful not only to me, but to my daughter and her husband as well. They worked hard to arrange our trade-in and helped us find a vehicle in our price range that my daughter liked and worked to quickly get them on their way home for the holidays the same day. They went out of their way to make them feel at home in their dealership and Jackson and even picked them up from their hotel in Clinton on Monday morning, saving them the expense of an Uber. I was also able to sign paperwork electronically which saved me an 11 hour trip to Mississippi. We are most thankful for the southern hospitality we got from Gray-Daniels and, even though I have never been to Jackson, I feel like they treated me and my family like one of their own! Jackson is lucky to have a caring dealership like Gray-Daniels! They have big fans in Virginia too! More

Two weeks ago I submitted a feedback form to Gray-Daniels Chevrolet on their website. They have yet to respond. Rather than re-type it all, I'm just going to copy and paste here my comments to them: I a Chevrolet on their website. They have yet to respond. Rather than re-type it all, I'm just going to copy and paste here my comments to them: I am writing to inform someone of some of the problems we have had with your dealership. My wife purchased a Yukon Denali from your dealership about a year ago. At the time, we were told the vehicle only had one key. I raised a question about being sent home with a "new to us" vehicle and only one key. We were told to file a lost key claim under the extended warranty and have it replaced that way. Seems a bit ridiculous, but that's what we did. Upon receiving the vehicle, it had not be cleaned and detailed. We had to bring it back another day for that. Then the alternator went out. We had an appointment to have that looked at and worked on, and dropped the vehicle off early one morning. At the end of the day, it had not even been looked at. What is the purpose of an appointment then? Which bring me to today, the final straw. A while back, GMC issued a recall on all of the engine models that this vehicle has. Initially, it was just a recall and GMC stated there was not a solution yet. A while later, we get a letter in the mail stating the remedy is an engine inspection, and to call our dealership to set up an appointment. Upon inspection, if there is no current engine damage, the vehicle will have an oil filter replacement and a new oil cap with a newly required oil grade to be put into the engine. We dropped the vehicle off a little before the appointment time (8:30am) this morning. Within 10 minutes, the service department called my wife and told her it could be picked up, because there was no remedy for this recall. When she told him that there was a letter stating what the remedy was, he pushed back, saying that a recall remedy had not been issued, and that GMC had only issued a general recall notice. I'm reading the remedy letter as I type this. So after me changing which work office I was going to be at today in order to facilitate drop off and pick up of her vehicle at Gray-Daniels (and us dealing with a fussy 2 yr old and a 2 month old who were along for the ride), we go back to the dealership and then she was told that "the parts required for the remedy are not in stock". First off, we were initially told there was no remedy. Now we are told the parts aren't in stock. How do you know which parts are needed if there has been no remedy issued? So has there been no remedy issued, or are the parts not in stock? Further, why was she allowed to make an appointment for this recall inspection if you are unable to do anything about it? I know a remedy has been issued; I'm reading the letter. So we were first lied to, then fed a xx story about parts not being in stock. Understood I don't know all the ins and outs, but according to the letter, it sounds like the only parts needed are an oil filter and an oil cap. So Gray-Daniels Chevrolet doesn't have these two common items in stock? Pitiful if so. Worse if this is just another lie. Needless to say, you have gotten the last business you will ever receive from us. It's been just one problem after another. I was hoping to send this to a general manager or service department manager. You have no email listed for anyone there. Granted, I could call, but this way I can remember all the points I wanted to bring up, and not forget them in the middle of a call. If anyone wants to call me back, I'd be happy to talk about it. Thank you for your attention. More

What a terrific experience. My salesman Eddie Shorter blew every negative misconeception of a car salesman out of the water. He was pleasant,extremely knowledgeable,and he made My salesman Eddie Shorter blew every negative misconeception of a car salesman out of the water. He was pleasant,extremely knowledgeable,and he made our deal happen. He anticipated every issue we had as my Mom is a senior. He catered to her needs,ambulatory,comfort,and while doing our paperwork.I cannot say enough great things about him but to sum it all up He is a genuinely good man. Finance manager was terrific as well. It was quick,forthright,and experienced. He was a pleasant person that was supportive and explained everything well. This experience has made me a lifetime customer. I encourage everyone to experience the Grey Daniel's difference,where you are treated with respect,kindness ,and love. Give Eddie a chance to change your past buying experiences into something wonderful and stress free.Thank you Grey Daniel's for an awesome buying experience. More