Gray-Daniels Ford

Excellence Great customer service and assistance. Have loved dealing with Gray Daniels over the years, because of their commitment to excellence and meeting the Great customer service and assistance. Have loved dealing with Gray Daniels over the years, because of their commitment to excellence and meeting the needs of their customers. Wouldn’t shop anywhere else. More

Steering Gear Recall There's a story to be told here by the news... Doesn't want to honor another bad steering gear with less than 20000 miles on the recall part. This is There's a story to be told here by the news... Doesn't want to honor another bad steering gear with less than 20000 miles on the recall part. This is a serious safety driving problem. Won't even meet 1/2 way on cost of repair. For a part that was made defective by Ford Motor Company. More

Sold me a WARRANTY and they had to know it would NEVER cover I bought a 2013 Infiniti G37 Journey May of 2017. Only 45,100 miles. The sticker on the window stated it still had new car warranty. The salesman assu I bought a 2013 Infiniti G37 Journey May of 2017. Only 45,100 miles. The sticker on the window stated it still had new car warranty. The salesman assured me the vehicle had been fully serviced by professionals and there were NO issues. When signing papers to buy, I was given this great offer for a protection plan up to 100,000 miles. **It will cover everything, even electrical work". What a LIE!! My first issue, I had to buy one new tire within weeks of buying vehicle. The back tire was OVAL with wires hanging on the inside. I'm certain this tire were taken from the FRONT of a vehicle and placed on the back of my car. If your PROFESSIONAL didn't find this issue, you may need a new professional. No big deal, buy the tire.. September 2017, my true issues with this dealership. I noticed my RPMs increasing when i applied the brake. i always felt a little jump when it shifted gears but was told by salesman during test drive this was normal. Long story short, My car began stalling when driving sown the interstate. I was almost hit when pulling into traffic. I was pushing the gas and it literally would not go. Oh and RPMS jumped to 3 when car was only going 25mph. i called dealership that day and i was told "i would have to take it to Infiniti" This was the Nissan dealership in North Jackson, the dealership i was told by Brandon Ford to use for service. The lady that answered the phone was awful.. she refused to help me when I ask where an Infiniti dealership was located. I called Ford Brandon directly after and they were no help either, I was tossed around from person to person when finally a male told me to call Nissian North Jackson back the next morning. I took it upon myself to schedudle an appointment with Nissan Brandon due to the RUDE service center at North Jackson. Nissan Brandon wasn't able to help me the next morning either, I was sent to Herrin Gear Infiniti for service. The service center guy at Nissan Brandon was very nice and did everything he could to help. Herrin Gear greeted me very polite and ready to help. The diagnostics showed that the Air Filters placed on both sides of my motor were not Infiniti approved. Also, the Air Filters didn't fit my motor correctly allowing my motor to become clogged with dirt. My new car warranty wouldn't cover the repair due to wrong parts being placed on the vehichle. Protection Plan purchased at Gray Daniels Ford wouldnt cover the repair because of the same reason. My carfax shows Gray Daniels claimed to do a full service inspection April 2017. After further research it shows the Air Filters were actually replaced at the dealership Gray Daniels received it from in April 2017. So why would a dealership sale a warranty knowing it can never be used.. EVER!!! Your professionals are obviously not professionals. I was told by far too many Gray Daniels employees they were not authorized to do any repairs to the Infiniti.. So if you can't make repairs, why are they included in your INVENTORY??? I missed a day of work and spent $800 on issues that should not have been there. My user manual states the car should have had the most comp service at 45,000 miles. I was told this was done.. WHAT A JOKE!!! I want the warranty refunded in full ASAP.. I would like to be refunded for repairs ASAP!! Ive called with NO help. I received one phone call back after i sent an email. I couldn't answer due to being in a meeting at work. I called back and i still haven't received assistance. Mississippi has laws.. For a used car, I have up to a year after purchase to file a lawsuit. By leaving Air Filters that obviously didn't fit correctly on my car you put me and my children at risk for harm. More

A very bad day I was told it would be a couple of hours for a check up for a possible repair. After 4 hours and no communication I went to the service desk; nobody t I was told it would be a couple of hours for a check up for a possible repair. After 4 hours and no communication I went to the service desk; nobody there! I proceeded to walk home. Got a call in about an hour; It would be 6 to 7 hundred to install a power steering line. I went to another reputable auto repair dealer and got the work done for $285. Bad service; highly overpriced! More

Very long wait for parts. *This is my experience with repairing my 2012 Ford Focus SEL for transmission shudder issues at this dealer.* I took my car in for transmission shu *This is my experience with repairing my 2012 Ford Focus SEL for transmission shudder issues at this dealer.* I took my car in for transmission shuddering issues one day shortly after I bought the car from another dealer and it was used. Not many miles on it. I brought the car in and mentioned my problem and also my knowledge of a "Field Service Action" by Ford Motor Company to fix the transmission clutches and seals, and sometimes the transmission control module as well. The service guy said that they will have to do measurements of certain vibrations and all of that. I told him to do whatever they need to do. After a bit of time they called me and said that they have done some software updates, but the shudder that I was feeling got dismissed because the guy told me that its normal due to the type of transmission that car had. I went home and did some research. So I educated myself on the type of transmission that car had in it. So I took no further action, thinking that the shudder was normal. Even though it was already excessive! So I tried my best to overlook the problem and continued to drive the car normally. After few months the shuddering became so bad that the car began to launch me in front of lights, stop signs, oncoming traffic, etc. It randomly uplifted, downshifted, and sometimes didn't even engage. Low speeds were near impossible to drive at. The car became unsafe to drive. I was afraid that I will hit something or someone or vise versa. Then the transmission control module went out. They replaced it. I mentioned the shudder issue again. They told me that it needs a new sets of clutches, and seals. But it would take 6-8 weeks to get them in. I said okay, and continued to drive the car. Worst two months ever. On the 7th week of waiting, I placed a call to Ford corporate office, and complained. I asked for something different to drive while they wait for clutches, or to hurry up and get the clutches in to the dealer. The car was on a verge or being not drivable. I was told that I would be contacted within a week by a regional manager. I was contacted by someone else filling in for her, then the dealer got the part in, 3 days after I called corporate. They fixed the car. regional manager called and asked if I was happy with the repair. I answered accordingly. This experience has been horrific for me and I blame Ford Motor Company for all of this. The dealership got me a bit upset the first time they dismissed the problem. But when my car was called in to be fixed, the guy that helped was Jason. And he was very nice, attentive, and considering. He made sure that everything was good and done. Gave me his contact info and said to check back in if any issues arise. So far the car has been driving much better. Some switching is still felt, but its insignificant. Ford needs to get rid of the PowerShift transmissions, they don't work in USA. And people are very angry and upset, but most importantly.. endangered by this product. Roll out a mandatory recall!! There are countless of lawsuit going on. Class action, lemon law, etc. People are going to loose jobs at Michigan plant. Ford is only hurting itself. More

Needing service while travelling through town We were traveling through Brandon and starting having problems with our F-150. We saw the big "oval in the sky", and decided to stop to see if anythi We were traveling through Brandon and starting having problems with our F-150. We saw the big "oval in the sky", and decided to stop to see if anything could be done to our vehicle to get us home. It was 4:00 on a Friday and we knew it was quitting time for them soon. We explained that we were just passing through and wanted see if anything could be done to fix our truck. They happen to have a tech who had just finished a job and could look at our truck. They found the problem in 30 mins and has us fixed up and back on the road. What a great bunch of people who went above and beyond to help us out. They were some of the nicest folks we have ever met at a dealership. Thanks a bunch to the service team at Gray-Daniels Ford. This is why we buy Fords. More