Worst buying experience ever!!!!!
I'm in California and found a 2018 F150 Raptor at Gray Daniels. I called Thomas and made a deal with them. We began the process, I got pre-approved, sent them a wire transfer for $30,000 as down payment, signed and overnighted the purchase contract. 1 week later I found a shipping company that would pick up the truck and ship it to CA. On the morning of the pick up, the driver arrived to pick up the truck, but they would not release it. Tim Hall, the general manager, called me and cancelled the deal. I was told the transaction could not be done because of "too many variables" (whatever that means). He promised to send back my deposit plus the cost of delivery. After not hearing back from anyone, I tried calling Tim. I ended up calling about 10 times over a period of a week, each time leaving a message directly to Tim or to the receptionist but he would not return any of my calls. Finally, eight days later, I tried calling again and reached Clinton. He found out what was going on and told me that the check would be sent out soon. It took 10 days for me to receive the $30k back but the delivery cost was not refunded as promised. I am still not exactly sure why the transaction was cancelled the morning of the pick up. The problem isn't so much that they cancelled the transaction last minute, even though we had a written contract. But they ignored all my calls, did not respond to my messages and voicemails, did not keep their word by refunding the delivery fee and not even giving me a legitimate reason for cancelling. I never heard from Tim Hall again. He could have had the decency to call me to explain what happened and give me a timeframe of when the check would be sent out. I don't mind waiting, but i don't like to be ignored by a so-called reputable dealership.