Gray-Daniels Ford

I purchased a 2011 Dodge Durango from there used lot. Less than two weeks later the check engine light came on. I took the truck back to the dealership and was told to carry it to the Dodge dealership a Less than two weeks later the check engine light came on. I took the truck back to the dealership and was told to carry it to the Dodge dealership and that whatever needed to be done would be taken care of. The Dodge dealership inspected the vehicle and explained that the truck needed a complete engine rebuild due to bad cylinders. They ordered the parts; however, it took over a month for the parts to come in. Once the parts were in they explained that it would take up to 10 days for the repairs and to contact Grey Daniels for a loaner car. I contacted Grey Daniels and was told they would not assist me in the matter. They sold me a truck that they had to have known needed the engine work, and although the work would be completed under the powertrain warranty, they would not even assist me with transportation while the repairs were being done. More

Bought 2 vehicles at same time, a 2009 Ford 350 diesel truck and a 2012 Lincoln. Very first night started having problems with the truck. Took it back and was informed we would be footing the bill (over $ truck and a 2012 Lincoln. Very first night started having problems with the truck. Took it back and was informed we would be footing the bill (over $700). After several phone calls and ultimately having to speak with the manager, they reluctantly agreed to fix it at the same time acted as though they were doing us a favor. They said it was a routine maintenence problem even though we had only had the truck less than 24 hrs when it started having issues. We bought the truck in good faith assuming Gray Daniels had checked it but was mistaken. Seems they did not even check the hoses on it because it was also leaking coolant as well as the other problems. No trust in them now. We feel like they sold us a lemon and then tried to backpeddle out of fixing it. We bought the truck to pull a camper, now we are afraid to do that as it may put our family at risk. Should have listened to friends when they said the dealership had gone down in the last few years. They were right. Thinking possible legal action if it continues to have problems. More

Great customer service in the sales department. Mitch was very patient and took all the time we needed to explain the features in my new Ford. very patient and took all the time we needed to explain the features in my new Ford. More

I would definitely recommend this Dealership to anyone I know that is in the market. The salesman was excellent. Michael was very professional about everything. We also talked with Keith, and he was great. know that is in the market. The salesman was excellent. Michael was very professional about everything. We also talked with Keith, and he was great. If any of my family was to buy a vehicle I would recommend them go and talk to Mr. Greer first. We will always be loyal customers of Gray Daniels. Thank You, Richard Trigg More

Donald's customer service was outstanding in helping me find the vehicle that I wanted. He found it and had it delivered to the dealership for me to pick up. I was very impressed that he did not push me find the vehicle that I wanted. He found it and had it delivered to the dealership for me to pick up. I was very impressed that he did not push me to accept one that was on your lot but wanted to make sure that I was completely satisified with the one I wanted to purchase. This type of customer service results in loyalty to your dealership and will keep customers like me coming back when looking for new cars. Thank you for having the forethought to have someone like him to help customers realize their expectations with a friendly, honest approach. He was super!!! More

John Ingram was great. I told him what I wanted and he delivered. He was very helpful, changed the interior, and made the car just what I was looking for. On the other hand, the financial guy hurried me delivered. He was very helpful, changed the interior, and made the car just what I was looking for. On the other hand, the financial guy hurried me through, talking around me, as far as best interest rate,warranty etc. He lead me to believe I couldn't get the best rate unless I got certain warranty. More

We were in line for a new vehicle soon and were looking for a new Explorer and Justin Robinson made that happen. We couldnt have asked for anyone better and i would suggest any of my friends to him and am for a new Explorer and Justin Robinson made that happen. We couldnt have asked for anyone better and i would suggest any of my friends to him and am going to do so if they need a new or used vehicle anytime soon. The ultimate professional and very good at his job. More

I had contact with them about two weeks and they certainly worked to answer my questions and get what I wanted. I cannot say how much I enjoyed the time spent. certainly worked to answer my questions and get what I wanted. I cannot say how much I enjoyed the time spent. More

Great sales service. No pressure to buy. Friendly salesmen, Justin Robinson in particular. Great vehicle inventory. But if they don't have it what you are looking for, they will find it fast and get salesmen, Justin Robinson in particular. Great vehicle inventory. But if they don't have it what you are looking for, they will find it fast and get it there quickly. Casey Ellis was great as well in finance. These are some good folks! I would definitely buy from them again! More

Patricia Wilson & Casey Ellis made our purchase an enjoyable experience. Patricia was very nice and helpful. We would recommend our family & friends to please consider Gray-Daniels Ford for their ne enjoyable experience. Patricia was very nice and helpful. We would recommend our family & friends to please consider Gray-Daniels Ford for their next purchase. Thank you, Linda Barnidge More