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Gray-Daniels Ford
Brandon, MS
244 Reviews
Gray-Daniels Ford is one of the best Ford dealerships in Mississippi, located just outside of Jackson. Our Ford dealership features the best selection of new Ford trucks, cars & SUVs, Certified Used Fords and quality used cars for sale. We also have a full service and parts department where you will find the best deals on auto repair and Ford service in Jackson. Our team of skilled and knowledgeable professionals are proud to serve those who live, work or play in Jackson, Brandon, Florence, Pelahatchie, Pearl & surrounding areas.
If you are looking for new Ford cars & trucks in Jackson, along with well-maintained used cars in Jackson & Brandon, MS by some of today's top manufacturers, browse through our huge selection of new Ford cars, trucks, crossovers & SUVs in stock. You'll find some of the best Ford models including the F150, F250, F Series Trucks, Ford Focus, Fusion, Taurus, Escape, Edge, Mustang & more. See our new Ford specials to get a great deal on your next new car in Jackson from Gray-Daniels Ford! Come on in and take a test drive today or buy your next car online! You can also take advantage of our online shopping tools like our car payment calculator, online credit application & more to save time at the dealership.We look forward to making you a part of the Gray-Daniels family!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
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Showing 244 reviews
February 06, 2022
AGAIN! PLEASE STAY AWAY!!!!A quick update to my original AGAIN! PLEASE STAY AWAY!!!! A quick update to my original post (See Below): I thought about the disrespect I received from the service clerk (Lucinda AGAIN! PLEASE STAY AWAY!!!! A quick update to my original post (See Below): I thought about the disrespect I received from the service clerk (Lucinda?), and honestly, it ***** me off again. I thought, In a county where I was born and raised, the days of servicing the selected few were behind us. I felt that part of Mississippi was behind my great state. She offered no apology nor explanation for the 'lack of service" I received...just, "you truck is parked outside...and have a good day." I will, Lucinda because I will NEVER step foot on your lot EVER again! ! ==================================================== PLEASE SPARE YOURSELF THE FRUSTRATION… DON'T GO THERE!!!!!!! I dropped my Ford F150 off early Tuesday morning with the understanding, after talking to (I believe her name was) Lucinda (a service clerk), that it would be the following day before she would have "anything" to report to me. However, my truck set in their repair parking lot on Tuesday, Wednesday, Thursday, and Friday until I realized I wasn't getting my vehicle back anytime soon. I would call, and I would receive the same message from Lucinda, "nothing yet…but I am going to call down there and get an update for you." SHE NEVER DID! In fact, on Thursday, she said, "I'm going to check right now, and I'm going to call you back…give me a few minutes. SHE DIDN'T!! I understand the labor environment these days, with COVID and the supply chain, I also understand, and I believe professional curiosity and communication to customers is the one thing that there should be in abundance. How hard was it really for Lucinda to keep her word, to call me back? I'm also wondering whether or not everyone who drops their vehicle off at Gray-Daniels on Octavia Drive in Brandon, MS has to endure the same ridiculous service. Is there a four-day waiting period for EVERYONE seeking a mere brake job? I'm not some hothead who expects the impossible; I'm in IT, so I know things breaks and take time to resolve, but communication and commitment to services SHOULD NEVER be an issue. This was my second service trip to Gray-Daniels; one would think I would have learned my lesson the first time. So I am informing you… SPARE YOURSELF THE FRUSTRATION… DON'T GO THERE!!!!!!! More
by diamondjack38
Employees Worked With
Lucinda (I believe was her name...not sure because she didn't communicate
February 04, 2022
PLEASE SPARE YOURSELF THE FRUSTRATION… DON'T GO THERE!!!!!!! I dropped my Ford F150 off early Tuesday morning with the understanding, after talking to (I believe her name was) Lucinda (a service c THERE!!!!!!! I dropped my Ford F150 off early Tuesday morning with the understanding, after talking to (I believe her name was) Lucinda (a service clerk), that it would be the following day before she would have "anything" to report to me. However, my truck set in their repair parking lot on Tuesday, Wednesday, Thursday, and Friday until I realized I wasn't getting my vehicle back anytime soon. I would call, and I would receive the same message from Lucinda, "nothing yet…but I am going to call down there and get an update for you." SHE NEVER DID! In fact, on Thursday, she said, "I'm going to check right now, and I'm going to call you back…give me a few minutes. SHE DIDN'T!! I understand the labor environment these days, with COVID and the supply chain, I also understand, and I believe professional curiosity and communication to customers is the one thing that there should be in abundance. How hard was it really for Lucinda to keep her word, to call me back? I'm also wondering whether or not everyone who drops their vehicle off at Gray-Daniels on Octavia Drive in Brandon, MS has to endure the same ridiculous service. Is there a four-day waiting period for EVERYONE seeking a mere brake job? I'm not some hothead who expects the impossible; I'm in IT, so I know things breaks and take time to resolve, but communication and commitment to services SHOULD NEVER be an issue. This was my second service trip to Gray-Daniels; one would think I would have learned my lesson the first time. So I am informing you… SPARE YOURSELF THE FRUSTRATION… DON'T GO THERE!!!!!!! More
by diamondjack38
Employees Worked With
Brakes & AC inspection
July 23, 2021
Shane was very professional. The Service Department is will run and all associates appear to be knowledgeable and provide professional advise and service. Will be back. will run and all associates appear to be knowledgeable and provide professional advise and service. Will be back. More
by bulldogs1979
Employees Worked With
Shane Mitchell
July 18, 2021
Candace customer service was great. Made my experience very pleasant. I was able to get my truck serviced quick fast and efficient. Gray Daniels! Thank you Candace very pleasant. I was able to get my truck serviced quick fast and efficient. Gray Daniels! Thank you Candace More
by jarroddanderson
Employees Worked With
Candace
July 17, 2021
Brian and Lucinda are the best!!!! These two are always kind, courteous, and helpful. I would not go anywhere else for the service on my 2020 Explorer kind, courteous, and helpful. I would not go anywhere else for the service on my 2020 Explorer More
by Susan B
Employees Worked With
Brian, Lucinda
July 17, 2021
Excellent service. Service Advisor was really good. Kept me advised as to the progress of my service. Really friendly. Will request him again when I schedule service. me advised as to the progress of my service. Really friendly. Will request him again when I schedule service. More
by bobkincaid
Employees Worked With
John Coates
July 15, 2021
I took 2010 Grand Marquis in for 90,000 mile maintenance. I expected car to be at dealer for several days, but work was done in one day. Courtesy van took me home for the day and picked me up right on time. I expected car to be at dealer for several days, but work was done in one day. Courtesy van took me home for the day and picked me up right on time. I couldn't ask for better service. More
by ehaase2463
Employees Worked With
Candace
July 10, 2021
Gray-Daniels Ford has an excellent service department. John Coates is my service advisor. He is always knowledgeable and helpful. My vehicles are only serviced at this dealership. John Coates is my service advisor. He is always knowledgeable and helpful. My vehicles are only serviced at this dealership. More
by Denise.Arbuthnot
Employees Worked With
John Coates
