Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Gray-Daniels Ford
Brandon, MS
666 Reviews
Gray-Daniels Ford is one of the best Ford dealerships in Mississippi, located just outside of Jackson. Our Ford dealership features the best selection of new Ford trucks, cars & SUVs, Certified Used Fords and quality used cars for sale. We also have a full service and parts department where you will find the best deals on auto repair and Ford service in Jackson. Our team of skilled and knowledgeable professionals are proud to serve those who live, work or play in Jackson, Brandon, Florence, Pelahatchie, Pearl & surrounding areas.
If you are looking for new Ford cars & trucks in Jackson, along with well-maintained used cars in Jackson & Brandon, MS by some of today's top manufacturers, browse through our huge selection of new Ford cars, trucks, crossovers & SUVs in stock. You'll find some of the best Ford models including the F150, F250, F Series Trucks, Ford Focus, Fusion, Taurus, Escape, Edge, Mustang & more. See our new Ford specials to get a great deal on your next new car in Jackson from Gray-Daniels Ford! Come on in and take a test drive today or buy your next car online! You can also take advantage of our online shopping tools like our car payment calculator, online credit application & more to save time at the dealership.We look forward to making you a part of the Gray-Daniels family!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 666 reviews
August 18, 2020
Horrible....Horrible.... When I say Horrible I mean Horrible customer service. I have been calling the past 2 days to try and get cancellation papers for the warranty on my truck. I have left countless Horrible customer service. I have been calling the past 2 days to try and get cancellation papers for the warranty on my truck. I have left countless voice mails. Not one person has called me back. I finally was able to get in touch today with a Ms.Diann in warranty.... says she going to send paper work via email. I give her my email, and almost an hour later I still haven’t received the paperwork, I even called back to verify that she had the correct email. But conveniently I was sent to her voice mail. So I left a voicemail leaving my email again. Just to make sure and I left my phone number to call back. Still not one person from Gray Daniels has called me. I have called every time. I will never deal with them again. I’m leaving all one stars because I’ve never been dealt this bad of customer service. More
by Dissatisfied Customer
Employees Worked With
Diann
June 19, 2020
Fixed something w/o authorization. Charged me for it. Didn't checked what I asked. Lied about what they did do. Told to take to a Chevy Dealership for service. Best advise. Chevy Dealership found 3 majo Didn't checked what I asked. Lied about what they did do. Told to take to a Chevy Dealership for service. Best advise. Chevy Dealership found 3 major things wrong, plus Ford Corp told me about 2 recalls. More
by marsha
Employees Worked With
Bryan Miller
November 06, 2019
Poor customer service They will call and tell you they have you approved over the phone with a certain amount down just come in and sign papers. When you get there they ha They will call and tell you they have you approved over the phone with a certain amount down just come in and sign papers. When you get there they have nothing done and everything they have told you is all false. Always ask for more down than what they told you on the phone and were not very friendly or helpful. Did not ask questions or answer questions. Got up and walked out More
by luchityler12
Employees Worked With
so mad i didnt remember his name he called us
October 30, 2019
I had got a brand new 2018 ecoboost mustang in November of 18 after the wreck I had with my 2017 mustang. In April 2019 it went down from bad gas I took it to dealership . They fixed it in a couple days . of 18 after the wreck I had with my 2017 mustang. In April 2019 it went down from bad gas I took it to dealership . They fixed it in a couple days . In May it stop cranking up and started running hot so I made an appointment to have it there the following day . Got it there he said they will look and see what’s wrong with the next week ok cool . I get a call back the next week it’s this and that we will replace the motor under warranty . Ok cool . Weeks fly by . I still haven’t got a rental car to drive yet . So my dad went up there and next day they called for me to come get one . MONTHS fly by we about to start on it now we had a lot of cars in front of you . Ok cool . I’m patient as I can be . I called and said is my car gone be done before my birthday “yes it will be done way before your birthday” ok cool . MY BIRTHDAY IS SEPTEMBER 18 btw . Skip along time ITS OCTOBER 30, 2019 . I haven’t saw my car since May 24, 2019 . Everybody was nice and service department but this is totally unacceptable 5 months going on 6 I haven’t drove the car and still have to pay on it . More
by Christopher M.
Employees Worked With
Service department
October 18, 2019
Great salesperson, friendly and attentive to there customers I came in looking for a new car on a budget. Got a great used car on my budget and drove away happy and my salesperson was awesome. I came in looking for a new car on a budget. Got a great used car on my budget and drove away happy and my salesperson was awesome. More
by HappyCustomer
Employees Worked With
Tiffany Altamirano
October 15, 2019
New ford Nice staff. They did they’re best to get the deal done. They were the only one that had the car I wanted to buy. Nice staff. They did they’re best to get the deal done. They were the only one that had the car I wanted to buy. More
by Luciano
Employees Worked With
Don’t remember
March 27, 2019
Service is so backed it it’s a nightmare I have a 2017 brought new, I had appointment to drop car off 8 am 3-15-2019 heating and air fan making horrible noise, they did not open the doors bac I have a 2017 brought new, I had appointment to drop car off 8 am 3-15-2019 heating and air fan making horrible noise, they did not open the doors back up till 3-18-2019 430pm when he called . James in service says warranty won’t cover there is a dead animal in there. 649.00 just to open dash, so I get my car. And drive it a couple days. I finally thought to call ins. Comprehensive will cover. You would think they would’ve known this. I dropped car off 3-22-2019 ins gets me a rental, 3-27-2019 James says. Will be next week before they look at vehicle, ask if I have talked to ins because they were complaining about keeping me in a rental so long! Who knows of it will get fixed they can’t be that far behind, and the smell after sitting so long...10 shop days so far and they haven’t thought about touching my car, And I don’t know that after they let if sit in sun all those days that the smell will ever come out. ...senseless They do not care at all.. unhappy More
by Durlene
Employees Worked With
James
December 07, 2018
OIL CHANGE HAD AN 1030 APPOINTMENT TO HAVE MY OIL CHANGED, DIDN'T EVEN GET MY VEHICLE IN TIL AFTER 1230, FINALLY GOT MY VEHICLE AROUND 200, THEY TOLD ME THEY GOT HAD AN 1030 APPOINTMENT TO HAVE MY OIL CHANGED, DIDN'T EVEN GET MY VEHICLE IN TIL AFTER 1230, FINALLY GOT MY VEHICLE AROUND 200, THEY TOLD ME THEY GOT SWAMPED BY DROP IN OIL CHANGES, I FEEL IF YOU HAVE AN APPOINTMENT IT SHOULD TAKE PRECEDENT OVER DROP INS, IT IS TIME TO CHANGE YOUR POLICY More
by NOTHANKS
Employees Worked With
GEEORGE
December 05, 2018
AWFUL car buying experience We bought a 2015 Pathfinder Nov. 3rd. I've officially only driven it for 2 weeks and today is Dec. 4. That tells you that its been in the shop rest o We bought a 2015 Pathfinder Nov. 3rd. I've officially only driven it for 2 weeks and today is Dec. 4. That tells you that its been in the shop rest of the time. Ive been sent in circles trying to get help. Ive been lied to about who the GM is at the Ford location. We are VERY UNHAPPY and pissed about the whole situation. We like the truck, our salesman was good but everyone else has fed us nothing but BS. We're not orginally from this area. I should of went back to N. MS to buy our family vehicle. :( More
by Yoyoma15
Employees Worked With
Rick
September 18, 2018
Sales was fine I don’t ever write reviews on anything but I felt this needed to be said. My sales man great (Jason) but when it came time to see the finance guy that I don’t ever write reviews on anything but I felt this needed to be said. My sales man great (Jason) but when it came time to see the finance guy that was a different story. That guy was a total xxxxx!!! He was so rude that I just about got up and walked out. I will not ever buy another vechile using this finance guy that’s for sure. Then when I get the truck the mats that were in the truck are now missing. What kind of business let’s their employees take items from the cars they are cleaning. More
by Cmdeer
Employees Worked With
Jason
