Gray-Daniels Ford

Always excellent service. Always easy to schedule and communicate with them. They get you in and out in a timely manner. Would highly recommend them. communicate with them. They get you in and out in a timely manner. Would highly recommend them. More

Justin was very helpful. Thanks for the great and prompt service. I would recommend Gray Daniels Service Department to my friends and will use them again as needed. service. I would recommend Gray Daniels Service Department to my friends and will use them again as needed. More

Justin Conrad in The Service Department was very helpful and treated me like he appreciated my business. It was a nice for a change to be treated good at a business. Please keep up the good work. Thank y and treated me like he appreciated my business. It was a nice for a change to be treated good at a business. Please keep up the good work. Thank you, Dorothy Stuart More

Service was very good and the wait time way reasonable, for the time and number of customers a head of me. I always get good service. for the time and number of customers a head of me. I always get good service. More

Will definitely do business here again. Clarissa and Robby were very helpful and knowledgeable on the vehicle. Did the majority of the deal over the phone to make it very easy the day of the purchase. Robby were very helpful and knowledgeable on the vehicle. Did the majority of the deal over the phone to make it very easy the day of the purchase. More

Horrible....Horrible.... When I say Horrible I mean Horrible customer service. I have been calling the past 2 days to try and get cancellation papers for the warranty on my truck. I have left countless Horrible customer service. I have been calling the past 2 days to try and get cancellation papers for the warranty on my truck. I have left countless voice mails. Not one person has called me back. I finally was able to get in touch today with a Ms.Diann in warranty.... says she going to send paper work via email. I give her my email, and almost an hour later I still haven’t received the paperwork, I even called back to verify that she had the correct email. But conveniently I was sent to her voice mail. So I left a voicemail leaving my email again. Just to make sure and I left my phone number to call back. Still not one person from Gray Daniels has called me. I have called every time. I will never deal with them again. I’m leaving all one stars because I’ve never been dealt this bad of customer service. More

Fixed something w/o authorization. Charged me for it. Didn't checked what I asked. Lied about what they did do. Told to take to a Chevy Dealership for service. Best advise. Chevy Dealership found 3 majo Didn't checked what I asked. Lied about what they did do. Told to take to a Chevy Dealership for service. Best advise. Chevy Dealership found 3 major things wrong, plus Ford Corp told me about 2 recalls. More

Poor customer service They will call and tell you they have you approved over the phone with a certain amount down just come in and sign papers. When you get there they ha They will call and tell you they have you approved over the phone with a certain amount down just come in and sign papers. When you get there they have nothing done and everything they have told you is all false. Always ask for more down than what they told you on the phone and were not very friendly or helpful. Did not ask questions or answer questions. Got up and walked out More

I had got a brand new 2018 ecoboost mustang in November of 18 after the wreck I had with my 2017 mustang. In April 2019 it went down from bad gas I took it to dealership . They fixed it in a couple days . of 18 after the wreck I had with my 2017 mustang. In April 2019 it went down from bad gas I took it to dealership . They fixed it in a couple days . In May it stop cranking up and started running hot so I made an appointment to have it there the following day . Got it there he said they will look and see what’s wrong with the next week ok cool . I get a call back the next week it’s this and that we will replace the motor under warranty . Ok cool . Weeks fly by . I still haven’t got a rental car to drive yet . So my dad went up there and next day they called for me to come get one . MONTHS fly by we about to start on it now we had a lot of cars in front of you . Ok cool . I’m patient as I can be . I called and said is my car gone be done before my birthday “yes it will be done way before your birthday” ok cool . MY BIRTHDAY IS SEPTEMBER 18 btw . Skip along time ITS OCTOBER 30, 2019 . I haven’t saw my car since May 24, 2019 . Everybody was nice and service department but this is totally unacceptable 5 months going on 6 I haven’t drove the car and still have to pay on it . More