Gray-Daniels Nissan Brandon

I arrived at 6:15 AM for a scheduled 7 AM appointment. The Nissan service department did not have the proper tools to release the spare tire from under my Nissan Armada. I was forced to buy tools for the The Nissan service department did not have the proper tools to release the spare tire from under my Nissan Armada. I was forced to buy tools for the dealership so be prepared to bring your tools with you. It took almost two hours to replace one tire. The service manager and general manager chastised me as if I was a child because I posted a “negative” review on social media while waiting in the lobby. More

Debra Brittenum, was the most down to earth, friendliest, sincere person. Not only is she compassionate about her profession, she is caring and did everything, she could to get me, into my now new 2021 "K sincere person. Not only is she compassionate about her profession, she is caring and did everything, she could to get me, into my now new 2021 "KICKS". Thank you for your professionalism, but most of, thank you for your "friendship" and care". I am Blessed, to have met you today. More

Wonder buying experience purchasing my 2021 Nissan Frontier 4x4 midnight edition. Expirenced sales people.make buying easy. Thank you for selling us another vehicle MS D 😁 Frontier 4x4 midnight edition. Expirenced sales people.make buying easy. Thank you for selling us another vehicle MS D 😁 More

Debra Brittenum. Was the best, she had the best personality, she was fun to be around she wasn’t pushy very patient with us as we made up our minds on the vehicle. 2021 Nissan Frontier. personality, she was fun to be around she wasn’t pushy very patient with us as we made up our minds on the vehicle. 2021 Nissan Frontier. More

I brought my second vehicle with Ms. Deborah "D" I was excited to deal with her a second time. She was very patience and kind. I will recommend Ms."D" to everyone. excited to deal with her a second time. She was very patience and kind. I will recommend Ms."D" to everyone. More

Service Advisors are a joke. I am not blaming any 1 person, because my experience has been bad every time. I absolutely cringe when I have to go to GD Nissan Brandon, for ANY TYPE I am not blaming any 1 person, because my experience has been bad every time. I absolutely cringe when I have to go to GD Nissan Brandon, for ANY TYPE OF PREPAID MAINTENANCE or covered service. My maintenance agreement and VSC cost me upwards of $5600 extra to purchase. I have went in 3 times for prepaid maintenance and they never do the full maintenance plan that we are supposed to be following. If I have a claim, they do not know what is and isn't covered. I know more from reading my manuals than they do about what I have already paid for.. It is truly exhausting. I bought this extra crap so that as a single woman I would not have to worried about having a reliable car. I was misinformed, when they say " Go with the dealership maintenance. They are trained to know your vehicle". I do not care what the advisors opinion is about whether it needs replacing. If my manual says it does, than I have already paid for it to be replaced. Just Do It! I am not doubting that the technicians are doing what they are told to do, but the advisors cut corners, even something as small as a filter. I am so disappointed. I bought a brand new Altima, and I am responsible for maintenance or my warranty is void. What a joke. I guess I am going to write down everything I need done every time I go in, so the advisors know that I am not going to be taken advantage of. I have even tried to tell them 2/3 of the times that something was supposed to be done, but they say I am mistaken. Seriously? I can read. Pretty good at it actually. It is very disheartening to know that people in your own community will take advantage of a woman....I believe that they do it to everybody, though. More

Thank You for Making A Difference In the Lives of Others Customer Service is so rare now days but when someone goes above and beyond and make your problems their problems, you have to say Thank You, because Customer Service is so rare now days but when someone goes above and beyond and make your problems their problems, you have to say Thank You, because people really don't care anymore. Service Person Brittney Speed and the Service Manager Jeff Katz took my problem and made it their problem, and for that alone they will have me as a customer for life. Being a single parent normally taken advantage of, especially regarding car repairs, it is hard to trust people. Surprisingly, Mr. Jeff called me numerous times, reassuring me, giving me feedback of what my extended warranty. Basically, Jeff and Brittney went above their work duties. I would definitely recommend the Grey Daniel Nissan Brandon, MS location for services and sales. Jeff and Brittney thanks again for taking care of me, because at the end of the day, this was my problem that you took care of. Grey Daniel Nissan puts customer service first. Thanks Pamela Thomas. More

Found a 2015 Nissan versa thru a car buying service with my bank. Had over 100k miles on it but I thought it would still be good knowing it was a Nissan. A week after getting the car, I had to go back to th my bank. Had over 100k miles on it but I thought it would still be good knowing it was a Nissan. A week after getting the car, I had to go back to the dealership to get them to send the paperwork to the dealership so I could start paying for it. Another week goes by and the transmission goes out, that's 3200 and the body control module is out, too and that's 600. Got the car for 7400. Ouch. They tried to pawn off a different piece of crap when I went back up there. I drove it and it had two service lights on it. What's more, I get a letter from my bank saying they haven't received a title or security interest filing. Tried to call the dealership and the operator was so rude. I wish I had never bought from this place. Lesson learned. More