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Gray-Daniels Toyota
Brandon, MS
385 Reviews
Our dealership is one of the premier dealerships in the country. Our commitment to excellent customer service is second to none. We offer one of the most comprehensive parts and service department in the automotive industry.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 385 reviews
March 10, 2015
2015 Highlander Purchase Over the years I have purchased 7 new vehicles so I have had quite a variety of experiences with car dealers. When we decided to purchase a new vehic Over the years I have purchased 7 new vehicles so I have had quite a variety of experiences with car dealers. When we decided to purchase a new vehicle we tried the Toyota dealership closest to us, but they were not willing to work with us to find exactly the vehicle we wanted. Gray Daniels Toyota not only worked out the vehicle specifications with us, but gave us a great deal on a rental until our new Highlander arrived. Throughout the process if we had any questions all we had to do was call or email Freddie Bankston and we got our answer quickly. In our opinion Gray Daniels Toyota is the best dealership we have ever dealt with, don't hesitate to go here to purchase a new vehicle or to rent a Toyota. More
by Heather1Dogmom
Employees Worked With
Brittany Ainsworth, Freddie Bankston, Brittany Ainsworth
March 09, 2015
EXCELLENT CUSTOMER SERVICE!!! Zallias , Melissa, Daniel and Cajun Joe pushed until they got me an affordable price. I will definitely recommend Gray-Daniels Toyota to anyone looki Zallias , Melissa, Daniel and Cajun Joe pushed until they got me an affordable price. I will definitely recommend Gray-Daniels Toyota to anyone looking for a dependable vehicle at a great price. They did not have to tell me I was their priority....they showed me!!! What an awesome experience!!! More
by ksw75
Employees Worked With
Joe Signaigo, Zallias Weathersby
March 05, 2015
EXCEPTIONAL CUSTOMER SERVICE Charles Martin is an exceptional Customer Service Advisor! He is friendly, courteous, prompt and truly cares for the well being of his customers! Wh Charles Martin is an exceptional Customer Service Advisor! He is friendly, courteous, prompt and truly cares for the well being of his customers! When I go into the dealership for service, I know he not going to try to sell me something I don't need or want. He definitely knows and exemplifies "Customers Service"!! More
by SPinkston
Employees Worked With
Charles Martin
March 03, 2015
Great Service Jason Kennedy was extremely polite and knowledgeable. We were still shopping around when we visited the dealership. Because of his impeccable servic Jason Kennedy was extremely polite and knowledgeable. We were still shopping around when we visited the dealership. Because of his impeccable service and the great deal we were offered, we purchased an SUV. I highly recommended working with Jason Kennedy when you visit this dealership. More
by KM
March 02, 2015
1st Time Buyer Awesome 1st time buyer experience!! I was home for Christmas break and decided I wanted a change before I went back to Alabama. I could not have asked Awesome 1st time buyer experience!! I was home for Christmas break and decided I wanted a change before I went back to Alabama. I could not have asked for a better salesperson! Ryan made sure I test drove the 2 vehicles I had the most interest in and helped me go through all of the specs of each to choose the right one for me. I was a 1st time buyer and he made the entire process simple. Trading in my '06Sonata was the change I needed to expand into the Toyota family w/ a '15Rav4XLE. More
by ljoy1432
February 26, 2015
Great Experience I had a nice experience dealing with Gray Daniels Toyota dealership. I needed a new car pretty quick and they were able to get the job done. Ryan Tann I had a nice experience dealing with Gray Daniels Toyota dealership. I needed a new car pretty quick and they were able to get the job done. Ryan Tanner was very friendly, polite, and honest when it came to helping me find my dream car. He was very patient through the process and was able to find the perfect 4-runner I always wanted and got it shipped to the dealership before the date I needed it. Also, I bought my car back in June and I can still call Ryan for questions about my car and he always there to answer my questions! Thanks Ryan! More
by Crs703
February 23, 2015
Service Department We had a problem with our Avalon and on very short notice (also a Saturday) the service department repaired my vehicle on the same day. The wait was v We had a problem with our Avalon and on very short notice (also a Saturday) the service department repaired my vehicle on the same day. The wait was very reasonable. I was greeted in a friendly manner and was given the impression my business is appreciated. This is my third experience with the service department. All were very good. Our next new purchase we will most definitely attempt to purchase from Gray Daniels because of the way we have been treated in the service department. Thank you, Jerry. More
by JB
Employees Worked With
Jerry Brister, Jerry Brister
February 16, 2015
Long wait I called 4 days ahead of time to have everything set up so I wouldn't have to wait like you always do at car dealerships. When I got there I waited 20 I called 4 days ahead of time to have everything set up so I wouldn't have to wait like you always do at car dealerships. When I got there I waited 20 minutes before I was seen by a salesman. Then waited another 30 minutes before I saw my first vehicle. I finally got a new salesman. He was very friendly and accommodating. Overall a good experience once I got the right salesman. More
by Jason
Employees Worked With
Justin Robinson
January 30, 2015
great experience at gray had a good experience with gray Daniels Jason took really good care of me and i would recommend anyone to buy a car from him and the dealer ship. had a good experience with gray Daniels Jason took really good care of me and i would recommend anyone to buy a car from him and the dealer ship. More
by jbarefoot69
January 22, 2015
worst mistake ever For those of you wondering whether you should spend your hard earned on a Toyota I would think long and hard about it. They start off great when deali For those of you wondering whether you should spend your hard earned on a Toyota I would think long and hard about it. They start off great when dealing with the trading of vehicles but afterwards they start to show their true colors. I had to stay on them everyday about paying off the car I traded in and kept getting the same answer "we will check on them and call them back." Well in the purchase agreement they agreed to put in leather heated seats in about a week after the purchase. After almost a month of calling about when they would be in l, I finally got them sort of. I left the car with them for a whole day and they didn't deliver what was promised. Upon pick up, I dropped off the loaner car and my car was pulled around for me. Driving off on my way to work, I noticed the seats I had been anxiously waiting for were only partly correct. Where was the button for the heated seats??? I'll tell you were it was non existent. When they were called and notified they stated well sometimes the button was on the side of the seats. It was not. Why did no one go over this on pick up of vehicle? Only answer I can come up with is that they don't care. My next question is why would they place the button on the side of the seat when there are clearly two blank spaces for the buttons on the middle consule. Again we are back to them not caring and not matterring to them if it's done correctly. Customer service apparently is non existent these days. It's just about how much money can they get out of you and to heck with if the work is done correctly. More
by jkb_177
