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Gray Epperson Hyundai

Cleveland, TN

3.8
263 Reviews
Our dealership provides Cleveland Hyundai customers the widest selection of new and pre-owned Hyundai vehicles as well as all other manufacturer's pre-owned vehicles in our area. All of our vehicles are competitively priced. Whether you're looking for the latest models, or you're interested in checking out a huge inventory of the most dependable pre-owned cars, trucks and SUVs, Gray Epperson has you covered! Our sales team will provide you with the best information on each model and any necessary auto financing assistance. That includes custom financing programs like the Credit ReStart Program and special financing for military personnel. As a Capital One exclusive dealer, we'll exercise the effort to find you a vehicle, negotiate a price, and give no-hassle quotes. From bad credit to no credit at all, we have over 100 sources of lenders available to help you drive home in a new vehicle. Our website has our full stock available online and ready to go. When you're ready to schedule an appointment, fill out an online form, or give us a call.
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4100 APD 40

Cleveland, TN

37311

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Showing 263 reviews

July 05, 2021

"My experience has been both ok and not great. I bought a..."

- Fur babies mama

My experience has been both ok and not great. I bought a Hyundai during the 2nd chances deal. I brought a cosigner. I went in to trade my Ford pickup for a different truck. I was told all I could get was Hyundai car. I should have just left so that's on me. When I got home I noticed a huge hole under the matt of driver side floor. Lady's lesson learned make sure to check under the shining matt's. Simon was my sales guy. I told him about having rescues and needing a truck. Needless to say I was not heard. Yes my credit is bad. I am working on that. My spouse died of stomach cancer and I lost everything. I have an auto immune disease that at times is really bad me so making doctors appointments is super important. So not only does the car not meet my needs I hate it also. It broke down the other day after only having it for about a month. In fact a light came on and said safely stop the vehicle and don't drive. The manager of the service dept. Reset the light and suggested I drive it home. Yeah right. So now I am in a loner car that I can't put my animals in ruining my 4th as I could not take my fur babies to the river,but now the dealership says pay for 2 years and will get you in a truck. No thanks. I will make my payments as I said I will, however I will be buying a truck somewhere else when the time comes. I feel so stupid for thinking there 2nd chance program was a blessing. The only people getting helped here is the dealership. They put me in a $27,000 dollar car and said no smoking no pets. Yet drive our car and advertise for us.Never buying from this place again. Grateful to Credit acceptance and my cosigner definitely not grateful for the piece of xxxx car I don't like and scared to drive. Not to mention that they don't care about how my animals needs are being met. Caution lady's these sales men are very good at presenting what looks like a gift,at the end of the day it's really just another sale. In my opinion.

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Recommend Dealer
No
Employees Worked With
June 29, 2021

" Great! Andrea and Gary was a pleasure to work with...."

- Kathy C

Great! Andrea and Gary was a pleasure to work with.

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Recommend Dealer
Yes
Employees Worked With
April 22, 2021

"I will never go back to this place again. I’ve been twice..."

- TE

I will never go back to this place again. I’ve been twice for service & got screwed over both times. I will drive farther away to avoid their incompetence.

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Recommend Dealer
No
Employees Worked With
April 11, 2021

"I bought a truck that was "owned by the manager's uncle"..."

- Hunter Denton

I bought a truck that was "owned by the manager's uncle" before traded in. Since it was a family trade in, they assured me everything was great and "would last me a long time". I purchased and drove it home to Chattanooga where the truck overheated. Upon inspection, it was completely out of coolant. After adding almost 2 gallons to the reservoir it seemed to be ok. The coolant all leaked out overnight in my garage. $1900 to fix. Gray Epperson dealership is a liar and should not be trusted. Even if you have a warranty, I hope you never need to contact them because they have been "too busy" to talk to me for 2 weeks now. No response to email, text, or call. If you do not have extra money for repairs look elsewhere for a vehicle.

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Recommend Dealer
No
Employees Worked With
February 16, 2021

"I had an emergency as far as my vehicle was concerned and..."

- Paul

I had an emergency as far as my vehicle was concerned and got hooked up with Adam. He treated me like family and got me in a vehicle that will work for me. Hes a straight shooter and will not BS you.

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Recommend Dealer
Yes
Employees Worked With
August 14, 2020

"Very professional and very helpful in picking the right..."

- Reynoldsjosh102

Very professional and very helpful in picking the right vehicle. Got me financed when no one else would. Very polite and well groomed. Thanks alot for all your help.

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Yes
Employees Worked With
July 05, 2020

"Great Service and Easy Process"

- baileylayne

I got the car I wanted within 2 hours of being there. The only thing is I wish I would have known a little bit more about the cars service history since it 5,000 miles on it.

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Recommend Dealer
Yes
Employees Worked With
May 29, 2020

"Friendly and thorough, made buying our sonata an amazing..."

- Karen

Friendly and thorough, made buying our sonata an amazing experience. I'd recommend everyone to Rick, you don't feel uncomfortable at any stage and his honesty is refreshing. Kudos and I'd give him ten stars if I could. Thanks Rick, we love our car and really appreciate you.

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Recommend Dealer
Yes
Employees Worked With
May 04, 2020

"Jeff Russ"

- jac0bsdad

Jeff has always done an excellent job, and I have purchased several Hyundai vehicles from Gray Epperson in Cleveland, TN. I recommend Billy West and his entire team, if you wish to have a good experience in purchasing a new Hyundai or used vehicle from them. I highly recommend Jeff as a service advisor. Thanks, Scott Osborne

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Yes
Employees Worked With
Other Employees : Jeff Russ
March 26, 2020

"GREAT experience!!"

- amberletsinger

Jared helped me find the car i didn't realize i wanted, very easy process!! I would recommend him and gray epperson to anyone! -Amber L

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Yes
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