Gray Epperson Hyundai

This was my second vehicle purchase from Gray Epperson Hyundai. We’re very happy with the car and the price we paid, and the purchase process went smoothly. Unfortunately, the condition of the vehicle at Hyundai. We’re very happy with the car and the price we paid, and the purchase process went smoothly. Unfortunately, the condition of the vehicle at delivery and the customer service afterward were disappointing. The car had not been properly cleaned before delivery. Our salesman, TJ, arranged for us to bring it back on a Saturday because he said their best detailer would be there. We drove an hour from home, only to find that the vehicle was still dirty when we were told it was ready. When I pointed out the remaining issues, I felt TJ’s tone was dismissive and disrespectful. I expect to be treated with courtesy, especially when raising a reasonable concern about a vehicle I just purchased. The dealership later offered to let us bring the car back again, leave it for another cleaning, and use a loaner. I appreciate the offer, but that would have meant another four hours of driving between dropping it off and picking it up. Given our experience and the way my concerns had been handled, we declined. We’re pleased with the vehicle, but the follow-through after the sale fell well short of our expectations. The difference in how we felt treated before and after signing the paperwork was significant. Based on this experience, I would not purchase another vehicle from this dealership. More

Simon is a great salesman and found the car I wanted and best trade in! best trade in! More

I highly recommend Gray Epperson if you are in the market for a vehicle. Jimmy Strickland in sales is very knowledgeable, professional and honest. He’s one of the best I’ve ever worked with. Reach out to Jim for a vehicle. Jimmy Strickland in sales is very knowledgeable, professional and honest. He’s one of the best I’ve ever worked with. Reach out to Jimmy for your next vehicle. More

Jim was easy to work with and made the process of buying a new car extremely easy and stress free. 10/10 would recommend! a new car extremely easy and stress free. 10/10 would recommend! More

Very slow to respond and when asked for OTD pricing on a vehicle via email, I get a reply "We don't do business that way" - you have to come into the dealership and we'll talk. They when I finally get to t vehicle via email, I get a reply "We don't do business that way" - you have to come into the dealership and we'll talk. They when I finally get to the right person to give me pricing, I get a 25% OVER MSRP price!! I immediately discarded your dealership from consideration as ALL other 6 dealers I shopped had a slightly UNDER MSRP OTD price. I ended up purchasing last weekend from one of these dealerships - you lose a sale!! Good luck with THAT customer (NO) service. More

I love the new Kona we bought but it is now the most unprofessional service department I have ever seen. If they don't clean it up will have to go to another dealer for service! unprofessional service department I have ever seen. If they don't clean it up will have to go to another dealer for service! More

Went this weekend my parents for my first new car and coby was really great. super friendly, never pushy. super knowledgeable. Would highly recommend him to anyone looking :) coby was really great. super friendly, never pushy. super knowledgeable. Would highly recommend him to anyone looking :) More

Very friendly salespeople. No high pressure just friendly folks to deal with. Would definitely return for another trade. No high pressure just friendly folks to deal with. Would definitely return for another trade. More

We have purchased from Gray Epperson dealership and our salesman/ Coby George was very helpful with our purchasing process. We were very pleased. salesman/ Coby George was very helpful with our purchasing process. We were very pleased. More