Gray Epperson Hyundai

The salesman is a joke along with this dealership they illegally took my car after they had already been paid by the bank and they sold me a junk car and this guy acted all nice until a few bumps in the r illegally took my car after they had already been paid by the bank and they sold me a junk car and this guy acted all nice until a few bumps in the road came along and then he was a complete jerk very unprofessional More

Lack of listing and communication and inability to fallow up on any and all occasions whether it was me purchasing my brand new Hyundai or the Hyundai I brought in to have a engine put in that they then basi up on any and all occasions whether it was me purchasing my brand new Hyundai or the Hyundai I brought in to have a engine put in that they then basically stole $5000 of mine because when I picked it up I had to drag it wrecker to a other mechanic to fix what they fixed I would have never expected this I tried to communicate with them and Hyundai but since they are the lack of everything that sums up customer service I suggest to ever read this run people run these people are thieves I don’t care what they tell you they don’t follow up with nothing I literally have to hound them to get a call back I paid my bill in full when I pick my car up and then it made a noise and I called the mechanic out there and he said to me well that’s the water pump I just had my engine replaced I had a whole hour conversation with Randy the parts and service manager who also won’t call you back and then sits there and tries to tell me it’s because I use the Valvoline oil filter service my vehicle that’s why my engine broke and only got 90,000 miles and then they wrote it up for something that should’ve been covered at 100% as a goodwill offerAnd then they left my car sitting right at six months or five months really to fix it I have text messages I have emails where I have them and contradicting lies they cannot be trusted and that’s all I got not one of them is honest and trustworthy More

My experience has been both ok and not great. I bought a Hyundai during the 2nd chances deal. I brought a cosigner. I went in to trade my Ford pickup for a different truck. I was told all I could get was Hy Hyundai during the 2nd chances deal. I brought a cosigner. I went in to trade my Ford pickup for a different truck. I was told all I could get was Hyundai car. I should have just left so that's on me. When I got home I noticed a huge hole under the matt of driver side floor. Lady's lesson learned make sure to check under the shining matt's. Simon was my sales guy. I told him about having rescues and needing a truck. Needless to say I was not heard. Yes my credit is bad. I am working on that. My spouse died of stomach cancer and I lost everything. I have an auto immune disease that at times is really bad me so making doctors appointments is super important. So not only does the car not meet my needs I hate it also. It broke down the other day after only having it for about a month. In fact a light came on and said safely stop the vehicle and don't drive. The manager of the service dept. Reset the light and suggested I drive it home. Yeah right. So now I am in a loner car that I can't put my animals in ruining my 4th as I could not take my fur babies to the river,but now the dealership says pay for 2 years and will get you in a truck. No thanks. I will make my payments as I said I will, however I will be buying a truck somewhere else when the time comes. I feel so stupid for thinking there 2nd chance program was a blessing. The only people getting helped here is the dealership. They put me in a $27,000 dollar car and said no smoking no pets. Yet drive our car and advertise for us.Never buying from this place again. Grateful to Credit acceptance and my cosigner definitely not grateful for the piece of xxxx car I don't like and scared to drive. Not to mention that they don't care about how my animals needs are being met. Caution lady's these sales men are very good at presenting what looks like a gift,at the end of the day it's really just another sale. In my opinion. More

Great! Andrea and Gary was a pleasure to work with. More

I will never go back to this place again. I’ve been twice for service & got screwed over both times. I will drive farther away to avoid their incompetence. for service & got screwed over both times. I will drive farther away to avoid their incompetence. More

I bought a truck that was "owned by the manager's uncle" before traded in. Since it was a family trade in, they assured me everything was great and "would last me a long time". I purchased and drove it home before traded in. Since it was a family trade in, they assured me everything was great and "would last me a long time". I purchased and drove it home to Chattanooga where the truck overheated. Upon inspection, it was completely out of coolant. After adding almost 2 gallons to the reservoir it seemed to be ok. The coolant all leaked out overnight in my garage. $1900 to fix. Gray Epperson dealership is a liar and should not be trusted. Even if you have a warranty, I hope you never need to contact them because they have been "too busy" to talk to me for 2 weeks now. No response to email, text, or call. If you do not have extra money for repairs look elsewhere for a vehicle. More

I had an emergency as far as my vehicle was concerned and got hooked up with Adam. He treated me like family and got me in a vehicle that will work for me. Hes a straight shooter and will not BS you. got hooked up with Adam. He treated me like family and got me in a vehicle that will work for me. Hes a straight shooter and will not BS you. More

Very professional and very helpful in picking the right vehicle. Got me financed when no one else would. Very polite and well groomed. Thanks alot for all your help. vehicle. Got me financed when no one else would. Very polite and well groomed. Thanks alot for all your help. More

Great Service and Easy Process I got the car I wanted within 2 hours of being there. The only thing is I wish I would have known a little bit more about the cars service history sin I got the car I wanted within 2 hours of being there. The only thing is I wish I would have known a little bit more about the cars service history since it 5,000 miles on it. More

Friendly and thorough, made buying our sonata an amazing experience. I'd recommend everyone to Rick, you don't feel uncomfortable at any stage and his honesty is refreshing. Kudos and I'd give him ten stars experience. I'd recommend everyone to Rick, you don't feel uncomfortable at any stage and his honesty is refreshing. Kudos and I'd give him ten stars if I could. Thanks Rick, we love our car and really appreciate you. More