Gray Epperson Hyundai

Friendly and thorough, made buying our sonata an amazing experience. I'd recommend everyone to Rick, you don't feel uncomfortable at any stage and his honesty is refreshing. Kudos and I'd give him ten stars experience. I'd recommend everyone to Rick, you don't feel uncomfortable at any stage and his honesty is refreshing. Kudos and I'd give him ten stars if I could. Thanks Rick, we love our car and really appreciate you. More

Jeff Russ Jeff has always done an excellent job, and I have purchased several Hyundai vehicles from Gray Epperson in Cleveland, TN. I recommend Billy West and Jeff has always done an excellent job, and I have purchased several Hyundai vehicles from Gray Epperson in Cleveland, TN. I recommend Billy West and his entire team, if you wish to have a good experience in purchasing a new Hyundai or used vehicle from them. I highly recommend Jeff as a service advisor. Thanks, Scott Osborne More

GREAT experience!! Jared helped me find the car i didn't realize i wanted, very easy process!! I would recommend him and gray epperson to anyone! Jared helped me find the car i didn't realize i wanted, very easy process!! I would recommend him and gray epperson to anyone! -Amber L More

Would not help me get in a car and tryed to add money to the car I wanted and just in general not a trust worthy place and tryed to put a bandaid in stead of fix the suff wrong with my car the car I wanted and just in general not a trust worthy place and tryed to put a bandaid in stead of fix the suff wrong with my car More

He is a good person to talk to to get your car at the payment what you wount are close to it He will do his best to do it for you payment what you wount are close to it He will do his best to do it for you More

Forgot to re-install parts Our 2013 Hyundai Sonata's engine seized up and was towed to Gray Epperson Hyundai. It took 9 weeks to replace the engine, which is understandable. Our 2013 Hyundai Sonata's engine seized up and was towed to Gray Epperson Hyundai. It took 9 weeks to replace the engine, which is understandable. During that time there was no correspondence from the service department to me. I called numerous times trying to get an update. Finally, on a Monday they called, said it was ready and I had 24 hours to get there. I managed to work that out (we are 2 hours from the dealership). Picked up the vehicle, made it home and opened the trunk to load groceries a few days later and notice a trunk full of parts they forgot to re-install to cover the engine back up. Unfortunately, communication is at best "cold" with this service department. We informed them, they didn't apologize, just told us to bring it back in immediately. I paid the extra money locally to have it re-installed. More

Just an amazing experience I had a truly amazing experience, I never expected to go home with a brand new car. I was told to ask for Ricky and he had his partner help us until h I had a truly amazing experience, I never expected to go home with a brand new car. I was told to ask for Ricky and he had his partner help us until he finished with the client he was with. So thankful for all Ricky and Adam did for me. Adam got the process started started so Ricky could finish us up and put me in my new car. So helpful from the get go, and I didn’t give them much to work with but amazingly they were able to get me in a new car, still shocked they were able to help me. Thanks so much for everything, I truly appreciate it! More

This is the only dealership I give my stamp of approval I bought a new Hyundai Santa Fe, everytime I want a new car they always come though, this makes 3 cars from them by choice I bought a new Hyundai Santa Fe, everytime I want a new car they always come though, this makes 3 cars from them by choice More

High pressure sales tactics, disinformation, and racial slur I test drove a new Hyundai that I had thoroughly researched before I ever stepped on the lot. I asked a lot of questions, many of which they didn't k I test drove a new Hyundai that I had thoroughly researched before I ever stepped on the lot. I asked a lot of questions, many of which they didn't know the answers to which is fine, but followed it up with additional nuggets of information that I knew were materially false, down to the number of colors available (they only had one color and said it was the only one you can get in spite of Hyundai.com's configurator). Additionally, the car was marked up thousands above sticker based on some worthless aftermarket paint coating and rustproofing they added. I wasn't prepared to buy that day which I was up front about, and on my way out of the dealership the sales person told me that if I was interested he could "Jew them down" on the price. Needless to say I was underwhelmed and thoroughly unimpressed. I ended up buying a different model from a different Hyundai dealer. When I told a coworker who is a gearhead that I test drove a car at Gray Epperson, he suggested I go elsewhere as apparently their reputation precedes them. It is my perception that they're still selling cars like the internet doesn't exist and buyers are ignorant and don't know their options. In the era of information, they should be helping you buy a car, not trying to sell you one. More

Top-notch professional, A+ Customer Service!!! Prompt attention to every detail exactly the same way as I myself would do! Knowledgeable, & experienced guide, who helped direct me in the correct di Prompt attention to every detail exactly the same way as I myself would do! Knowledgeable, & experienced guide, who helped direct me in the correct direction MORE than once!! In Customer Relations alone would & HAVE recommended ALL my family and friends to car shop with Gray Epperson Hyundai, & not to worry about a thing because if ever unsure who they need to speak with, Ally will swiftly have them speaking with the appropriate individual(s) GREAT EXPERIENCE!!! More