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Grayson BMW

Knoxville, TN

4.8
1,535 Reviews
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10671 Parkside Drive

Knoxville, TN

37922

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Showing 1,535 reviews

May 09, 2026

Absolutely the best service . Would never have my car serviced anywhere but there. Always on time and professional. Will continue to be loyal to Grayson!! More

by dave
Service Price Transparency
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Recommend Dealer
Yes
Employees Worked With
Matt Dylan
May 08, 2026

Ricky Loy was a great guy and a great salesman. He helped me get into my new wrx and there was no hassle at all. He helped me work with price and treated me like he’d known me for years. Definitely More

by Bntreece24
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ricky Loy
May 07, 2026

Everything that needed to be taken care of was done. Making the appointment online was easy. More

by Vsdiny
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
May 07, 2026

I always come to this BMW dealership, and Matthew is excellent. He’s always very helpful, professional, and makes the whole experience easy and smooth. Great customer service every time I visit. Highly More

by Patelgtsm
Service Price Transparency
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Recommend Dealer
Yes
Employees Worked With
Matthew
May 07, 2026

Every time I come to this dealership, it is always a great experience! Dylan always goes truly above and beyond to make sure I have the best experience and it is greatly appreciated! More

by Cidaeaw
Service Price Transparency
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Recommend Dealer
Yes
Employees Worked With
Dylan
May 06, 2026

Awesome dealership! Great customer service awesome mechanics. I trust them with all my cars. -Chris More

by Chris
Recommend Dealer
Yes
Employees Worked With
Justin and Ivan
May 06, 2026

Always great service from Justin. He always explains things clearly and is clear about which things must be done now and what maintenance can be deferred on my vintage Z4. More

by jrmten72
Service Price Transparency
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Recommend Dealer
Yes
Employees Worked With
Justin
May 02, 2026

Trent was extremely helpful and professional. I had a problem with my car Trent called the warranty for me and hot it sorted. More

by teejaygra
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Recommend Dealer
Yes
Employees Worked With
Trent
May 02, 2026

The dealership is amazing. Rich is a very knowledgeable and personable salesperson. Tom Pack is also an amazing financial person with a great personality. More

by judybussell
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rich and Tom Pack
May 03, 2026 -

judybussell responded

Rich is an amazing salesman, he has a great personality and is very knowledgeable. Tom Pack was extremely helpful with the financing and was very kind and supportive. He was also very knowledgeable.

April 30, 2026

Dylan is always very courteous and helpful. I went on for oil change. He always inspects the car and then we go over what other service may be needed. Great service!! More

by susiedool10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan
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