Grayson BMW

I had a great experence when I purchased my new X6 from Grayson BMW. Andrea and Ed were very helpful and professional. I felt like the Grayson team worked hard to give me the best deal on the X6. Also I lo Grayson BMW. Andrea and Ed were very helpful and professional. I felt like the Grayson team worked hard to give me the best deal on the X6. Also I love the X6 - it is my 3rd BMW and the best so far! Thanks. More

I've been to Grayson twice and won't be returning. Both times I was treated quite nicely but found the detail of service to be embarrassingly bad. The first service was to have a window regulator replaced times I was treated quite nicely but found the detail of service to be embarrassingly bad. The first service was to have a window regulator replaced - they did the work but couldn't be bothered to reset an airbag sensor light which was triggered by the work. I was informed that the "clip was bad" for the airbag. This repair would take all of two minutes and I was surprised that they couldn't be bothered, just as a courtesy, especially when you consider that the "shop fee" they tack on to every bill is precisely for these sorts of instances. The second service was for a break-in. They replaced my smashed window but left glass all over the interior and, worst of all, inside the door where it now rattles quite noticeably. They couldn't be bothered to vacuum it out? They also failed to re-tint the window; instead suggesting I could get it done cheaply elsewhere. This was an insurance claim - I wanted my car back in original condition and instead, after a month, was told to do the rest myself. There were also new scratches in my paint. Good service is in detail, and I would rather give my money to people who will appreciate it and not treat me like an ATM - someone to do the bare minimum for and get their check. More

I recently purchased a vehicle from Grayson BMW. I found their online shopping to be very easy to use and extremely descriptive. I contacted Andrea DeMarco who does their online sales and she was very profe their online shopping to be very easy to use and extremely descriptive. I contacted Andrea DeMarco who does their online sales and she was very profesional, knowledgable, friendly, and quite charming. Working with her and her staff made the car buying experience, that normaly seems stressful, actually quite fun and painless! I highly reccomend Andrea DeMarco and Grayson BMW. And will purchase from them again! Brennan Smith More

Arrogance sales staff. Walked in to buy a car got looked at but completely ignored by the sales staff because I was dressed casually and they probably didn't think I had the money to buy. I did. I left and at but completely ignored by the sales staff because I was dressed casually and they probably didn't think I had the money to buy. I did. I left and will never come back. I would rather drive to Chattanooga to buy a BMW than deal with the arrogant Grayson. Shame on you sales. More

My visit to Grayson BMW was. A very good experience. They worked very hard with me on a good trade-in price, sale of new car, and also making sure my new car was in good shape when I received it. When i They worked very hard with me on a good trade-in price, sale of new car, and also making sure my new car was in good shape when I received it. When it pulled around for me to pickup, the manager was very displeased with the cleanliness of the vehicle and said to rewash he whole thing. Its one small gesture to show how they are about doing business there. More

it was a great experience right from the start they were willing to work with me on a time that I could be there, it was a smooth no hassle deal that was really a very pleasnt change from other dealershi willing to work with me on a time that I could be there, it was a smooth no hassle deal that was really a very pleasnt change from other dealerships I have been to I will definetely go back there again, very friendly and nice people to work with. More

I received professional, honest and friendly service at Grayson BMW. It was so refreshing to have my transaction go so smoothly and correct. I will for sure refer friends, associates and family to Gray Grayson BMW. It was so refreshing to have my transaction go so smoothly and correct. I will for sure refer friends, associates and family to Grayson BMW. Shawn, my sales representative was perfect. More

I had been in the market for a new vehicle for about 5 months, after searching literally all over the East Coast via the internet I narrowed my search to four dealers. After taking all things into conside months, after searching literally all over the East Coast via the internet I narrowed my search to four dealers. After taking all things into consideration, I came to Grayson BMW to make my long awaited purchase. I found everyone that was involved in the sale to be patient, fair, and extremely helpful. I visited the dealership to look at the vehicle that I was interested in, however most of the negiotiations were conducted via e-mail and since I had never owned a BMW before I had numerous questions of which Andrea answered promptly and truthfully. Once the price and terms were agreed upon, I went back to the dealership to take delivery of my new BMW and was met by Jessica who delivered my vehicle to me, making sure that I was comfortable with all features my new vehicle had. After accepting the vehicle I was met by Steve and Jim who made the signing the documents painless, there was not any pressure to purchase additional items or warranties after they were thoroughly explained. At the end of the transaction I was congratulated by all of the staff that was instrumental in making ownership of a new BMW a reality. I would highly recommmend Grayson BMW for anyone considering the purchase of a BMW. More

After being burned on a deal by Global Imports (Gwinnett) in Atlanta on a certified, pre-owned 328i, I found a 328xi that Grayon BMW had posted online. Obviously, I was a bit hesitant to buy a car that I had in Atlanta on a certified, pre-owned 328i, I found a 328xi that Grayon BMW had posted online. Obviously, I was a bit hesitant to buy a car that I had not seen in person, but Andrea went the extra mile to send me additional photos that gave me some extra piece of mind on the car. After negotiating an extremely fair price on the car, Andrea and her colleagues did everything that they had to do to make the deal happen in a timely manner. My father and I drove from Atlanta to Knoxville (3 hrs) that afternoon to buy the car, and within 45 minutes we were leaving the dealership in my new 328xi. The buying process at Grayson was absolutely hassle-free, and I highly recommend buying your next BMW from them. In fact, I am sending my girlfriend there to purchase her next X5 in February. Kudos to Andrea and the fantastic staff at Grayson! More

Tie rod broke after sitting in snow for 8 days. Got an answer from Ray in service that did not make sense about "the car is not made to slid sideways"! I asked 2x if there was any obstructions with my ne answer from Ray in service that did not make sense about "the car is not made to slid sideways"! I asked 2x if there was any obstructions with my neighbors here. He told me no. Grant me what he told us made know sense I asked him if it could have been the build up of gravel from trying to move it off the slushy leaves..."no". Called Mike (Salesman).."Ray told me there was an obstruction"..."he will call you"...never called. I called Mike to make sure the touch ups that were to be down the week I purchased it was done.... another crazy answer "service and sales don't work together" once again I had someone hear that. How the hell did he find out that their was an obstruction then...what a liar!! He told me he had to go another call. Of course he already got my money I'm not important. I will never recommend these people to anyone or a BMW I should have bought the Volvo by the way they critized...bad taste! All I wanted was an answer and no one wanted to talk..all cover ups. I still never got the touch ups done and the car was there for 6 days...perhaps if Mr Sonju was listening and doing his job this worked would have been done. They all should be embarrassed of themselves. All protecting the crazy excuse the service manager told us....they hire idiots! I had to bring it up there 3 hr RT two separate times, just to get it details and touched up and STILL never did it. The last time Mike acted all bubbly and typical used car salesmanlike saying everything was done. I walked around the car and there was a noticable ding right on the hood. I believe he didn't think I would check it out and just leave so he could say I did it once I left. Also, got home and there was trash in side pockets. I shined the inside of the car I was NOT detailed. They just lied!!! General Manager is just as worthless and rude.. Steve Graham...all I wanted was an answer. I have insurance it was never about money! Angela was polite inthe beginning when she knew I was in the market for a car...funny how things change...no on calls you back! As far as the BBB rating I hope you all know you buy those ratings you don't earn them!! If you want a BMW got elsewhere even if the drive is a little further. Stay away from the people I dealt with or TRIED to deal with! More