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Grayson BMW

Knoxville, TN

4.8
1,106 Reviews
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10671 Parkside Drive

Knoxville, TN

37922

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Showing 1,105 reviews

March 14, 2025

I have always used Grayson bmw service. Always exceptional service from Justin Pickel. He has been my family’s go to for several years ! More

by C8tom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin pickel. Only one we will use !
March 14, 2025

Grayson did a great job of servicing my X5 and diagnosing an issue I was experiencing with my HUD. I explained the issue with the HUD and Matt thought it might be the battery. The service technician confir More

by famous-gunfire.03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt
March 14, 2025

The service dept. is always very accommodating! Matthew was great and very thorough with the service info for our X7 More

by LR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew
March 14, 2025

Justin Pickle makes bringing my car in for service a breeze. His is kind and courteous and makes the entire process enjoyable. He is the best! More

by malinda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Pickle
March 13, 2025

Grayson has an amazing service department. They are very professional and thorough. They were able to fix a problem I had with my center console box that my hometown dealership did not know ho More

by Chuck
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Dylan
March 13, 2025

Make appointment for 1:00pm and arrive 15min early to be told it will be 3 hours. I asked why would I make an appointment and it take 3 hours for an oil change, I was told that’s your appointment time and t More

by Whitebeerman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service lane guy
March 12, 2025

They worked us in and corrected the problem quickly, I appreciated that very much, they also were able to perform a scheduled repair ahead of time More

by Rybremer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan
March 12, 2025

Great experience with Jason Rossini at Grayson BMW. No surprises and very clear buying process. A breath of fresh air compared to previous other dealer experiences. Would highly recommend! More

by Milligan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Rossini
March 12, 2025

Justin was great! Quick prompt service no pushy extras just good work, I will be back again More

by Mikemb94
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
March 12, 2025

Non pressure salesman, accommodating, we would recommend others very happy with the car Thanks to all More

by J Fish
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bob Avery
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