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Grayson BMW

Knoxville, TN

4.8
1,438 Reviews
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10671 Parkside Drive

Knoxville, TN

37922

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Showing 1,438 reviews

January 08, 2026

Dylan Harris great customer service. Always responds to calls and emails. Always listens to issues. More

by pekelly218
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan Harris
January 03, 2026

Trent was very professional and helpful when I had a flat tire on my i5. It was a stressful situation for me but it was handled promptly and turned out to be a great experience. More

by phumphreys65
Service Price Transparency
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Recommend Dealer
Yes
Employees Worked With
Trent, Grant
January 03, 2026

Excellent dealership and an excellent service team. Very communicative and knocked out my few issues quickly and efficiently. Trent was great to work with. More

by SukiMySuki
Service Price Transparency
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Recommend Dealer
Yes
Employees Worked With
Trent
January 02, 2026

I had my BMW serviced recently at the dealership. The experience was very good. The staff was excellent. I would highly recommend it. More

by Izzy mansur
Service Price Transparency
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Recommend Dealer
Yes
Employees Worked With
Matt Schroller
December 31, 2025

Great service first time customer. They had me in @ out in no time.will go back. More

by dorothy
Service Price Transparency
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Recommend Dealer
Yes
Employees Worked With
Matthew
December 30, 2025

As usual Dylan (service manager) clearly explains and discusses issues and technical solutions, and optimizes warranty coverage to help me minimize costs. More

by russsturm
Service Price Transparency
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Recommend Dealer
Yes
Employees Worked With
Dylan Harris
December 26, 2025

had a great experience working with Grayson BMW from start to finish. The staff was professional, knowledgeable, and genuinely focused on making the process smooth and stress-free. They took the time to More

by jim.massengill
Sales Price Transparency
Trade-in Experience
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Recommend Dealer
Yes
Employees Worked With
Dylan
December 26, 2025

Grayson BMW has been our dealership for 11 years servicing three vehicles during this period. They hold a high standard both when it comes to customer care and quality of work. More

by grorstad
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Employees Worked With
Matt Schroller
December 22, 2025

Excellent care and advice. Answers all concerns and questions. Professional , courteous. Easy to schedule service and staff very accommodating. More

by bbnesbit
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Justin
December 19, 2025

Richard and all the staff were very accommodating and kind. They made the whole process very easy! More

by Lawfam66
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Richard
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