Grayson BMW

Took my 2004 bmw x5 in for a recall. What was supposed to be a 1 hour wait time ended up being three hours. To find out they couldn’t perform the recall, I also had to sign a paper showi What was supposed to be a 1 hour wait time ended up being three hours. To find out they couldn’t perform the recall, I also had to sign a paper showing that because of the age seals and gaskets may be brittle or break and that they aren’t liable. That was fine, what was not fine is when I was told it was ready it was parked up front with the door cracked open. The rep walked me to my car and held the door for me which I thought was nice. I found out later because we went into a restaurant that someone broke the driver door handle carrier and it would no longer open from the outside. While I understand things happen do not hide stuff like this from a customer. Extremely unprofessional and I will never take any of my vehicles to Grayson bmw again. Then to have the nerve to send me two messages asking for a review?? At this point all I can do is laugh to not be angry. More

Called in advance of my problem then at my appointment the next week they tell me they don’t have the part. That I will have to come back the next week. I live out of town. Then they leave oil on my passe the next week they tell me they don’t have the part. That I will have to come back the next week. I live out of town. Then they leave oil on my passenger seat and door. Didn’t even clean it. What a waste of my time. Plus the cost of a diagnostic. Awlful. More

Matt is great to work with very customer friendly. He does a fantastic job of explaining everything. He does a fantastic job of explaining everything. More

Fast and efficient and very professional service to make sure that your BMW is on top shape sure that your BMW is on top shape More

Really appreciated Lucas assisting me through the process of buying a fabulous new SUV. He was knowledgeable and answered all my questions. Grayson was great to work with and I am so appreciative for Lucas! of buying a fabulous new SUV. He was knowledgeable and answered all my questions. Grayson was great to work with and I am so appreciative for Lucas! He set everything up for me including my rental car return. Thanks again! More

Great experience with this dealership there was no pressure tactics.I asked for the out the door price and had the details in my hand within 15 minutes. pressure tactics.I asked for the out the door price and had the details in my hand within 15 minutes. More

Dylan is out service guy is simply amazing! Wouldn’t buy a car anywhere else because of the service. Wouldn’t buy a car anywhere else because of the service. More

Matt was great to respond to my inquiry and to coordinate my time to come in for a recall repair. On the day of my appointment, the repair was done quickly and efficiently plus the car wash and cleaning was my time to come in for a recall repair. On the day of my appointment, the repair was done quickly and efficiently plus the car wash and cleaning was a very nice bonus. Matt made this entire process much better, easier and quicker than I expected and everyone at the dealership was friendly, polite, knowledgeable and very helpful. I highly recommend Grayson and I will always contact Matt first if I need any Service assistance. Thanks again Matt. More

I was traveling through Knoxville from Atlanta to Cleveland when I encountered a cracked rim. Trent and the Grayson team fit me into their schedule as an emergency and they were able to get me a rep Cleveland when I encountered a cracked rim. Trent and the Grayson team fit me into their schedule as an emergency and they were able to get me a replacement rim by the next morning. I was safely back on the road and back home the next day despite this wheel failure. Everything was completed quickly and professionally to minimize my down time. I cannot thank them enough for the quick work, and I strongly recommend them to other BMW owners! More

Great service department. Fast at getting you in and out also when you need a loaner car Fast at getting you in and out also when you need a loaner car More