Grayson BMW

Lack of care and communication regarding what my car needed to have done and what was actually completed needed to have done and what was actually completed More

The dealership sells shady used cars did not disclose bad transmission. Differential smashed windshield when I showed up to test drive the car it had a cracked windshield all the way across bad transmission. transmission. Differential smashed windshield when I showed up to test drive the car it had a cracked windshield all the way across bad transmission. Come to find out three or four days later and rear differential bad and the dealer will not take the car back will not swap me into another vehicle have poor Customer service and they don’t care about their customers and all More

Justin does a fantastic job and is always responsive and curious. Been using him for 24 years! curious. Been using him for 24 years! More

Trent was an amazing help with my issue, he was friendly and quickly resolved it. and quickly resolved it. More

I get the best service at Grayson BMW. Matt makes sure I understand what service is needed, when, and my options. Thank you Matt! Matt makes sure I understand what service is needed, when, and my options. Thank you Matt! More

Dylan was extremely helpful in helping me get everything done for my emergency trip to Michigan . Not just an oil change but other services I would miss while I was gone . Great service, considerate and und done for my emergency trip to Michigan . Not just an oil change but other services I would miss while I was gone . Great service, considerate and understanding young man. More

Matt at Grayson BMW service department was excellent. Attention to detail, professionalism, quality work. Highly recommend it. Attention to detail, professionalism, quality work. Highly recommend it. More

I received exceptional service from the moment I pulled my vehicle into the service department. Matt is top notch and the technicians work and care for our vehicle was outstanding. my vehicle into the service department. Matt is top notch and the technicians work and care for our vehicle was outstanding. More

Justin Pickle is an excellent service rep. Always helpful with questions. Great communicator about the service. Good at explaining what may be needed soon, so I won’t need to make another hour Always helpful with questions. Great communicator about the service. Good at explaining what may be needed soon, so I won’t need to make another hour trip. More

Good service and professionalism. Justin communicated thoroughly and timely. He always does a fine job. Justin communicated thoroughly and timely. He always does a fine job. More