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Grayson BMW

Knoxville, TN

4.8
1,438 Reviews
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10671 Parkside Drive

Knoxville, TN

37922

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Showing 1,438 reviews

December 09, 2025

I dropped my car off at the appointed time… they were ready for me and a courtesy shuttle took me home and offered to come get me when the service was complete. Grayson did a good job servicing my car. More

by Tony CAT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
December 08, 2025

Fantastic service! !! Since I got my car, I’ve been more than happy with it and especially with the service that Dylan and the entire Grayson team provides More

by Elena Luck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan
December 07, 2025

Great service. Treated so well and the team was so attentive and helpful. Never experienced such a great interaction at a call dealership. More

by ljcrum1004
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin - service agent
December 07, 2025

Justin Pickel is top notch. Always pleasant, helpful, personable. All around great guy who provides excellent customer service! More

by psantella017
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Pickel
December 06, 2025

Justin in the service department is awesome. He’s the only reason that I keep coming there. More

by Zzmilligan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Pickle
December 04, 2025

Excellent sales and service department. Our family purchased four different vehicles over the past 20 years. More

by efrc8910
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Pickle
December 02, 2025

This is the second time I sent this review. The service of my BMW was EXCELLENT. I was there for two hours. Spent 1 1/2 hours looking at a new car. NOT ONE SALESMAN APPROACHED ME TO ASK IF I HA More

by Unnecessary
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Check your service schedule
November 30, 2025

Great experience! Dylan did a phenomenal job of taking care of my vehicle and talking me through each step. More

by malindaharris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan
November 30, 2025

Clean, comfortable, ample seating in the waiting area, magazines to flip through while waiting, adequate bathroom accommodations, and the biggest, the ability to view work being done on our car. More

by JeffS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Pickle (sp?)
November 28, 2025

Logan was awesome to work with! Car arrived as described! He arranged delivery that was 4.5 hr away/one way! More

by Michael
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Logan
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