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Grayson BMW

Knoxville, TN

4.8
1,472 Reviews
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10671 Parkside Drive

Knoxville, TN

37922

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Showing 1,472 reviews

December 13, 2025

Matt at Grayson BMW service department was excellent. Attention to detail, professionalism, quality work. Highly recommend it. More

by ewojciec
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt
December 12, 2025

I received exceptional service from the moment I pulled my vehicle into the service department. Matt is top notch and the technicians work and care for our vehicle was outstanding. More

by djosborn6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt
December 10, 2025

Justin Pickle is an excellent service rep. Always helpful with questions. Great communicator about the service. Good at explaining what may be needed soon, so I won’t need to make another hour More

by Sherry Howard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Pickle
December 10, 2025

Good service and professionalism. Justin communicated thoroughly and timely. He always does a fine job. More

by rsk714
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
December 09, 2025

I dropped my car off at the appointed time… they were ready for me and a courtesy shuttle took me home and offered to come get me when the service was complete. Grayson did a good job servicing my car. More

by Tony CAT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
December 08, 2025

Fantastic service! !! Since I got my car, I’ve been more than happy with it and especially with the service that Dylan and the entire Grayson team provides More

by Elena Luck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan
December 07, 2025

Great service. Treated so well and the team was so attentive and helpful. Never experienced such a great interaction at a call dealership. More

by ljcrum1004
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin - service agent
December 07, 2025

Justin Pickel is top notch. Always pleasant, helpful, personable. All around great guy who provides excellent customer service! More

by psantella017
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Pickel
December 06, 2025

Justin in the service department is awesome. He’s the only reason that I keep coming there. More

by Zzmilligan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Pickle
December 04, 2025

Excellent sales and service department. Our family purchased four different vehicles over the past 20 years. More

by efrc8910
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Pickle
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