Grayson BMW

Recently had service done at Grayson BMW and Mathew and the service team did an excellent job. Thank You for the service and please continue to be the same. the service team did an excellent job. Thank You for the service and please continue to be the same. More

The did a good job replacing the tires and getting me a rebate n them rebate n them More

A good selection of cars and very professional sales and finance team. Service department is excellent! finance team. Service department is excellent! More

Grayson BMW in Knoxville, TN, has been the worst dealership I have ever dealt with in terms of sales. I purchased a car that had been wrecked, but no one disclosed its condition. I live in a differe dealership I have ever dealt with in terms of sales. I purchased a car that had been wrecked, but no one disclosed its condition. I live in a different part of Tennessee and paid $500 for delivery, only to have the car arrive 10 days later with every warning light imaginable on the dashboard. When I called to report the defects, they offered no solutions and simply told me to "do what I had to do." As a business, I expected them to at least offer to inspect the car or provide some sort of resolution. Instead, I was met with indifference. I took the car to a local dealership for a diagnostic check, and it turned out that it had indeed been wrecked, along with several other malfunctions surfacing. I had only had the car for 30 seconds when it was dropped off, and all these issues became apparent. I would not recommend anyone purchase a car from this dealership. I am prepared to escalate this issue, including contacting NC5, to prevent this from happening to someone else. They are untrustworthy and do not deserve to sell cars. The General Manager, Galvin Aldrich, (Jason) provided no assistance. I repeat: DO NOT BUY FROM THIS DEALERSHIP! More

Very easy appointment procedure I got there on time and they had a loaner waiting. I was having a lot done and expected 3-4 hours. It was done in 2 hours and was done to my satisfaction. I’m extremely happ they had a loaner waiting. I was having a lot done and expected 3-4 hours. It was done in 2 hours and was done to my satisfaction. I’m extremely happy with my service More

Always takes care of me, and works to find quick and easy solutions to get back on the road. solutions to get back on the road. More

I trust the dealership. I especially appreciate Justin Pickle. They are always considerate and informative about my vehicle. I especially appreciate Justin Pickle. They are always considerate and informative about my vehicle. More

The entire service staff is great. I find them very proffesional. My service writer, Matt is awesome!!! I find them very proffesional. My service writer, Matt is awesome!!! More

Matt S was once again easy to work with. He is attentive, knowledgeable, and made the whole process easy. He is attentive, knowledgeable, and made the whole process easy. More

The customer service was excellent and I was in and out very quickly! I would recommend Trent to anyone! very quickly! I would recommend Trent to anyone! More