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Grayson BMW

Knoxville, TN

4.9
1,228 Reviews
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10671 Parkside Drive

Knoxville, TN

37922

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Showing 1,228 reviews

September 08, 2025

While a BMW is a luxury car, Grayson’s also has a luxury service department. I appreciate their courtesy and friendly service. I especially commend their comfortable waiting area and the chance to get a rid More

by jjcread1
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Moss
September 07, 2025

As always the service department was awesome. I have always dealt with Justin and never been disappointed More

by oodyj
Service Price Transparency
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Recommend Dealer
Yes
Employees Worked With
Justin Pickell
September 06, 2025

Justin is always courteous & had my car serviced in a timely manner..I have been a customer for 40 plus years & love all BMW's I have owned More

by LibbyWolfenbarger
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Employees Worked With
Justin
September 05, 2025

Great service on an oil change. I was in and out fairly quickly and car came out clean and ready to go. More

by bishbash
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Employees Worked With
Matt
September 04, 2025

Always a great experience at Grayson. Matt is a wonderful service rep, explains the procedures well and very efficiently. More

by susan.timisela
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Matt
September 02, 2025

Kevin(salesman), was GREAT to work with but the rest of the experience sales manager and finance were like typical dealership practices. Unlike their Subaru, dealership(same owner)car sales process here we More

by ral
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kevin,Mark and Jesus
September 01, 2025

Kind, thorough, focused and contentious. Matt and the Greyson team do a fantastic job keeping me up and running with all my cars. More

by daveekern
Service Price Transparency
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Recommend Dealer
Yes
Employees Worked With
Matt
August 31, 2025

Justin is always responsive and does a great job of taking care of me. Thanks More

by Poconnor
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Justin Pickell
August 30, 2025

Grayson has always been our first choice for our transportation needs. They have worked with us to keep our viacal at it's peek pformance and within our budget. They have always shown professional a More

by yesnidfan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mat
August 28, 2025

Justin is a 5 star Service Advisor He is best! Grayson employees have yet to disappoint. More

by Talbergsaints
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
Aug 28, 2025 -

Talbergsaints responded

Justin is a 5 star Service Advisor He is best! Grayson employees have yet to disappoint.

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