Grayson BMW

The problem that I came to the service center about was not fixed and the technician could not explain why my issue with the A/C is happening. I paid for a new battery that did not fix the problem. I was c not fixed and the technician could not explain why my issue with the A/C is happening. I paid for a new battery that did not fix the problem. I was charged $200 for the “A/C blowing hot” and $200 for “blower staying on” which to me are the same issue. Apparently because the issue could not be duplicated it felt like the tech was at a loss as to what to do. I was told I could bring it back if it happened again but it’s intermittent and it was not clear whether I would be charged another $200 for them to try to fix the issue. So for $900 I got a new battery and a quick video with the tech talking so fast that it is hard to understand what he is saying. I took the car to European Auto Garage and they found more issues that either the tech at BMW didn’t find or didn’t feel were necessary. Matthew was friendly and tried to help. I just feel like I paid a lot of money for nothing. More

Very efficient. Service appt went well. Was given a loaner Would definitely recommend Grayson BMW Service appt went well. Was given a loaner Would definitely recommend Grayson BMW More

Trent my sales person was very helpful and concerned that my wishes were fulfilled. All in all I was treated fairly my wishes were fulfilled. All in all I was treated fairly More

Excellent experience with Carson, Jesus, and Michael. Very straightforward and efficient transaction. Based on my experience, I would recommend doing business with Grayson BMW. Very straightforward and efficient transaction. Based on my experience, I would recommend doing business with Grayson BMW. More

Grayson has always taken care of all my vehicle needs. Friendly, knowledgeable, professional and courteous. Friendly, knowledgeable, professional and courteous. More

Dylan is excellent to work with! He is very professional and thorough. He explained everything with great detail. He is very professional and thorough. He explained everything with great detail. More

Logan Paul was the best salesperson he did not pressure us. He was just excellent and so far the dealership has been wonderful thank you. us. He was just excellent and so far the dealership has been wonderful thank you. More

Matt was very clear and transparent about my problem and the solution. Would want to work with him again. the solution. Would want to work with him again. More

Shane, was extremely professional, responsive, fair and always polite. I was very impressed with the sales and finance teams. Highly recommend doing business with Grayson BMW and Shane. always polite. I was very impressed with the sales and finance teams. Highly recommend doing business with Grayson BMW and Shane. More

I found Trent to be customer focused and professional with getting my vehicle in and serviced. He kept me informed on the progress and on the services recommended. with getting my vehicle in and serviced. He kept me informed on the progress and on the services recommended. More