Grayson BMW

Very impressed with the service department at Grayson BMW. Matthew M. was so professional, helpful, and such a super nice person that helped me. He also got me an appointment that fit my schedule. Also, BMW. Matthew M. was so professional, helpful, and such a super nice person that helped me. He also got me an appointment that fit my schedule. Also, I loved the video I received via text that explained that they fixed my issue and that everything looks good. Matthew also called me to let me know it was ready. To me, that’s excellent customer service. Thank you!😊 More

Got an appointment that fit my schedule and treated me well. Very friendly and very efficient. well. Very friendly and very efficient. More

Always have an exceptional guest experience and overall quick service at Grayson BMW in Knoxville Tennessee. Trent Shull and Matt Schroller are always friendly, knowledgeable, and communicative whenever se quick service at Grayson BMW in Knoxville Tennessee. Trent Shull and Matt Schroller are always friendly, knowledgeable, and communicative whenever service needs to be done with my vehicle. 5 service! More

Trent is the best always take care of my needs, keep me informed for best decision making. Also like the video they record to show us everything that needs to be done. informed for best decision making. Also like the video they record to show us everything that needs to be done. More

Always receive great service from Grayson BMW. Trent has been a great service advisor, always helpful and a pleasure to work with. Thank You Trent has been a great service advisor, always helpful and a pleasure to work with. Thank You More

This service was very polite and fast I was in and out in a short period of time a short period of time More

I know it is only an oil change, however, after having issues with my Genesis for months I switched to Grayson BMW and what a difference. Justin was communicative, friendly and enjoyable while my car was issues with my Genesis for months I switched to Grayson BMW and what a difference. Justin was communicative, friendly and enjoyable while my car was serviced. Exactly what was hoped for when I purchased the car. All around a good experience. More

Trent at Grayson BMW has provided a wonderful experience. We have used several other dealerships in the past but this is the best! We have used several other dealerships in the past but this is the best! More

I went to this BMW dealership to locate a replacement part for my 2015 535xdrive. We carefully located the right part for my interior color. Then I was scheduled for install. It was a 1.5 hr install. Bus part for my 2015 535xdrive. We carefully located the right part for my interior color. Then I was scheduled for install. It was a 1.5 hr install. Busy shop. Lots of routine customers I could see. The communications were excellent, Matt made sure I knew the cost and status of the work. They washed my car and the BMW is back to top shape. I will come here again. Nice customer area, good team. Friendly people. Much better experience than my previous dealership. More

Trent was fantastic and very helpful throughout the process and handled things exceptionally well. The dealership overall is top notch. process and handled things exceptionally well. The dealership overall is top notch. More