Grayson BMW

Very friendly … quick to get into schedule … thorough going though vehicle … waiting for diagnosis of electrical issue, so I’m reserving comment on technical knowledge going though vehicle … waiting for diagnosis of electrical issue, so I’m reserving comment on technical knowledge More

My experience with the maintenance department was excellent. Trent was able to expedite everything, including having the car cleaned. Also, the waiting area was very comfortable. excellent. Trent was able to expedite everything, including having the car cleaned. Also, the waiting area was very comfortable. More

Everyone was extremely friendly and helpful, especially my service consultant Dylan! Years ago I was told that the service at Grayson BMW was not friendly or timely. I have found the complete opposite. my service consultant Dylan! Years ago I was told that the service at Grayson BMW was not friendly or timely. I have found the complete opposite. Given this, I would highly recommend not only buying a BMW from Grayson but also their service center. First class!!! More

I always take my car to Grayson for service. I love working with Justin. He’s so thoughtful and helpful. I have been working with him for I’m guessing - 20 years! I love working with Justin. He’s so thoughtful and helpful. I have been working with him for I’m guessing - 20 years! More

Service Writer, Justin Pickel, is very courteous and professional. I highly recommend Justin and Grayson BMW service department. professional. I highly recommend Justin and Grayson BMW service department. More

I have no complaints. Friendly and knowledgeable staff. Quick service and easy to work with. Friendly and knowledgeable staff. Quick service and easy to work with. More

Matt Schroller has always been excellent to work with. He was the sales rep when I purchased my car and later became the representative who has worked with me for maintenance. The dealership (Matt as the He was the sales rep when I purchased my car and later became the representative who has worked with me for maintenance. The dealership (Matt as the representative) has been easy to work with and has always been a trusted partner for maintenance. The dealership is efficient with a comfortable area to work in when I have chosen to wait while work is being done. More

Matt does a great job with our service needs and he is much appreciated each visit much appreciated each visit More

The service department and the people who attended my needs took care of everything in a every professional way needs took care of everything in a every professional way More

I made an appointment online and noted the need to buy special tires in advance of the appointment. Service didn't look at the appointment request until the day before. While they did hustle to get the t special tires in advance of the appointment. Service didn't look at the appointment request until the day before. While they did hustle to get the tires in, what's the point of the note section if no one reads them until the day before and something might need to be ordered? The people who perform the service work are fantastic. Management, however, has lost touch with what customer service means. As a BMW dealer I expect more. They don't trust customers and so you can't write checks for more than $500 and yet there is a service charge of 3% if you use a credit card. They want me to trust them with my debit card and yet they don't trust me with a check. It's unfortunate that a few bad customers have ruined things for other customers. Loaner cars are non-existent for routine service work unless it goes over night. They will take you anywhere within 5 miles but not on Saturdays anymore; I live and work more than 5 miles away. Given the the inconvenience to customers and their lack of trust in their customer, I think my time and money is better spent elsewhere. More