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Grayson BMW

Knoxville, TN

4.8
1,360 Reviews
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10671 Parkside Drive

Knoxville, TN

37922

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Showing 1,360 reviews

September 25, 2024

The Service Department has always been quick and very affordable. My service representative, Dylan, at Grayson BMW is fantastic! Always willing to go the extra mile for me and my BMW. Great Job! More

by Meaniep
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan
September 23, 2024

Matt in service is our go to guy! Awesome, dependable, knowledgeable, and customer friendly and respectable. More

by Beamboys
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt
September 23, 2024

I took my car for a regular oil change. Car was taken to the service area for the customary inspection. Findings were reviewed with me and explained what needed to be taken care sooner, so More

by Jose
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan
September 22, 2024

Always friendly and helpful. Explain what services are due and recommended and cost involved. Also ask me if there's anything I have concerns about. More

by susiedool10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan
September 21, 2024

They are so professional amd helpful at the dealership. They really made me feel good about my purchase. More

by caseymangel
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shawnn
September 21, 2024

What a great experience we had today at Grayson BMW! Mike Sonju was our salesperson and he was absolutely the best. He was very patient as we considered several cars. We ultimately purchased a 430i. Bri More

by kn1kwil2
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Sonju, Brian
September 21, 2024

They made the service time wonderful by giving me a loaner then having the car ready at the designated time. It went very smoothly, always does. More

by wilcatfry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
My client person was great
September 20, 2024

Justin Pickell did an excellent job of making sure my car was taken care of. I received the repirt from the mechanics examination of the problem, and Justin helped me understand the details. I was very ple More

by Flower lover
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Pickell
Sep 20, 2024 -

Flower lover responded

The review is correct.

September 16, 2024

I enjoyed my experience of buying my first car with Grayson BMW. Shane was extremely respectful and helpful. Shane got the price point down to my budget. The entire purchase was simple and everything w More

by Dhara
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shane Childress and Tom Pack
September 13, 2024

Great people and great service. My service guy (Matt) was there for any questions or help that I needed. Thanks! More

by Dave
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt
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