Grayson BMW

We had the best experience purchasing our new car. Everyone was super nice and helpful!! We couldn’t have asked for better service and hospitality!! Grayson BMW is the best in Knoxville!!! Would recom Everyone was super nice and helpful!! We couldn’t have asked for better service and hospitality!! Grayson BMW is the best in Knoxville!!! Would recommend to anyone!!!! More

Trent did a great job taking care of my vehicle during my last maintenance check-up. last maintenance check-up. More

Agent understood my preferences and requests. He managed the buying process quite smoothly. Overall a good experience. He managed the buying process quite smoothly. Overall a good experience. More

They did what they said they would . ....when they gave me a price ,It didn't change when we signed the paper ....when they gave me a price ,It didn't change when we signed the paper More

Recently had service done at Grayson BMW and Mathew and the service team did an excellent job. Thank You for the service and please continue to be the same. the service team did an excellent job. Thank You for the service and please continue to be the same. More

The did a good job replacing the tires and getting me a rebate n them rebate n them More

A good selection of cars and very professional sales and finance team. Service department is excellent! finance team. Service department is excellent! More

Grayson BMW in Knoxville, TN, has been the worst dealership I have ever dealt with in terms of sales. I purchased a car that had been wrecked, but no one disclosed its condition. I live in a differe dealership I have ever dealt with in terms of sales. I purchased a car that had been wrecked, but no one disclosed its condition. I live in a different part of Tennessee and paid $500 for delivery, only to have the car arrive 10 days later with every warning light imaginable on the dashboard. When I called to report the defects, they offered no solutions and simply told me to "do what I had to do." As a business, I expected them to at least offer to inspect the car or provide some sort of resolution. Instead, I was met with indifference. I took the car to a local dealership for a diagnostic check, and it turned out that it had indeed been wrecked, along with several other malfunctions surfacing. I had only had the car for 30 seconds when it was dropped off, and all these issues became apparent. I would not recommend anyone purchase a car from this dealership. I am prepared to escalate this issue, including contacting NC5, to prevent this from happening to someone else. They are untrustworthy and do not deserve to sell cars. The General Manager, Galvin Aldrich, (Jason) provided no assistance. I repeat: DO NOT BUY FROM THIS DEALERSHIP! More

Very easy appointment procedure I got there on time and they had a loaner waiting. I was having a lot done and expected 3-4 hours. It was done in 2 hours and was done to my satisfaction. I’m extremely happ they had a loaner waiting. I was having a lot done and expected 3-4 hours. It was done in 2 hours and was done to my satisfaction. I’m extremely happy with my service More

Always takes care of me, and works to find quick and easy solutions to get back on the road. solutions to get back on the road. More