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Grayson BMW

Knoxville, TN

4.8
1,097 Reviews

10671 Parkside Drive

Knoxville, TN

37922

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Showing 1,097 reviews

January 08, 2024

Dylan is exceptional and is very helpful and explains everything thoroughly. Highly recommend Grayson for service ! More

by Caitlin Galka
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan
January 07, 2024

My engine light came on so I took my car in to Grayson BMW. It was an emissions light. They put the my car in the service garage had the part in stock and then replaced. We were in and out and back on t More

by tammyalt9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin not sure of the service technician name
January 06, 2024

Excellent sales and service from Grayson BMW for over 30 years! Steve Swaggerty is EXCELLENT! More

by kevinbrabson
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Swaggerty
January 06, 2024

The dealership provided excellent service. My car was ready when promised and they spelled out clearly the cost and any other recommended repairs. More

by Steve
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
January 06, 2024

Excellent service . Steve was easy to deal with as always. I have bought several BMWs from him and have been pleased every time. Wonderful service department and tech More

by hendonwilliamt
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Swagerty
January 05, 2024

Appreciate the service and options presented to me as my free oil change is coming to an end. More

by kmiddleton606
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James
January 05, 2024

Dylan was very good to work with. Fast check in. Courteous service. Quick resolution of the issue. More

by AussieDawg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan
January 05, 2024

I have had Nothing but positive experiences at Grayson BMW. James in service is great More

by bjcox10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James
January 05, 2024

Easy to get appointments, usually work u rite in as soon as u pull up, everyone is friendly and courteous, nice and clean waiting room, and let u know exactly what they did and the condition of ur car. More

by elvin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James was service advisor.
January 05, 2024

Justin Pickell is superb, helpful and follows through. I am grateful for him! give him a raise! More

by amyblankenship
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Pickell
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