Grayson BMW

So let down!! I recently bought a used vehicle from So let down!! I recently bought a used vehicle from them. Now, I’m no stranger to buying used vehicles. I understand it is an as is purchase. HOWEVE So let down!! I recently bought a used vehicle from them. Now, I’m no stranger to buying used vehicles. I understand it is an as is purchase. HOWEVER. While we filled out all the paperwork they sent it to get freon, only to find out the ac doesn’t work. We were told that it would be replaced. First, they “ordered the wrong part” then “the part didn’t come in” and after dropping it off a third time, I get it back with a used part and still no ac. Now they will “see” if they can get the part, and oh no, we don’t get a loaner or anything like that. Be sure you have legal shield or a good attorney before doing business with these people. Luckily I do More

Love the team over at Grayson BMW! They took real good care of me. Pure southern hospitality. Highly recommend Maria if you are looking for a new car. care of me. Pure southern hospitality. Highly recommend Maria if you are looking for a new car. More

It was a pleasure working with Scott Tolliver. Great customer service. The finance manager was nice and quick with the transaction as well. Always a great experience at Grayson BMW. customer service. The finance manager was nice and quick with the transaction as well. Always a great experience at Grayson BMW. More

Be careful with these people especially if your trying to buy online. Literally wasted my time trying to sell me a car that was already sold. No ethics what so ever. I’m sincerely disgusted. Don’t waste your buy online. Literally wasted my time trying to sell me a car that was already sold. No ethics what so ever. I’m sincerely disgusted. Don’t waste your time. Pinches pest. More

Very lousy service team. Although the IVR instructs customers for leaving voicemail with the details and contact number, the service department at the dealership will never call you back. I was on v customers for leaving voicemail with the details and contact number, the service department at the dealership will never call you back. I was on vacation in Smokey Mountain, 1000 miles away from home when I had an issue with one of the tires on my brand new BMW. All the tires were covered under OEM warranty from manufacturer, BMW dealership did not honor the warranty. As a customer, I had to spend 1.5 days to resolve issue, that too finally through a local tire store. BMW customer care/call-center was sympathetic towards the situation, but they told me that they were helpless as the dealer is an independently run entity and they have decided not to help the customer in this case. Although the warranty claim process is simple as explained by the OEM tire manufacturer, Grayson BMW was not even ready to attend and check if they can follow the process. Only person who tried to help me while I spent three hours at the dealership was Matt, service advisor. He tried to be accommodating and even called a temporary rental car while the issue can be fixed. More

Maria Yanni was super helpful working within me to find the perfect car for me even when I wasn’t sure what that was. Through her knowledge of the BMW line she was able to help guide me to the perfect one the perfect car for me even when I wasn’t sure what that was. Through her knowledge of the BMW line she was able to help guide me to the perfect one The transaction part was easy and fast. I highly recommend you ask for Maria when you visit Grayson BMW. More

It was a pleasure working with Matt Cole. He bent over backwards to get us into the car we wanted at the price we were willing to pay. backwards to get us into the car we wanted at the price we were willing to pay. More

We had the most pleasureable experience in purchasing a vehicle. Our sales team consisted of Maria and Henry. We drove two different models, X5 and X7. Henry listened to our needs and wants. He was very h vehicle. Our sales team consisted of Maria and Henry. We drove two different models, X5 and X7. Henry listened to our needs and wants. He was very helpful in the decision making process. We decided on the X5. George our finance person was wonderful. We felt very comfortable with everyone we encountered during our purchase. More

Very proffestional! Very good dealing! Very satisfied buying BMWX5 45e! Will recommend to any body! Good service! Very friendly! Mate and manager handle deal very well! buying BMWX5 45e! Will recommend to any body! Good service! Very friendly! Mate and manager handle deal very well! More