Grayson BMW

Service at Grayson BMW was great. Repair cost was reasonable. I am very impressed. Will use again in the near future. Repair cost was reasonable. I am very impressed. Will use again in the near future. More

Prompt servicing with expertise. Polite and accommodating.. Justin knows his stuff!! Overall an excellent experience!!!! Polite and accommodating.. Justin knows his stuff!! Overall an excellent experience!!!! More

Very satisfied with Trent Shull-my service rep. Overall the service has been very good. My only suggested service improvements are with their warranty repairs. I have had 2 repairs and each requ Overall the service has been very good. My only suggested service improvements are with their warranty repairs. I have had 2 repairs and each required multiple trips and labor hours to complete but ultimately required replacement parts- one for a sunroof retractor and the other for new brake rotors. Each could have been fixed quicker (and with less labor) by replacing the parts after the initial diagnosis. More

Great experience. James kept BMW updated every step of the way. Service was prompt and courteous. James kept BMW updated every step of the way. Service was prompt and courteous. More

James was courteous, thorough, and professional. Really enjoyed the whole atmosphere and excellent customer service. Really enjoyed the whole atmosphere and excellent customer service. More

Stephen Davis was very personable and showed no signs of the pressure some show. He was patient and kindly walked me through the process. the pressure some show. He was patient and kindly walked me through the process. More

Exceptional guest service from not only the sales department, but the service department as well! Special recognition and praise to Trent Shuller in Service and Mike Sonju in Sales for being leade department, but the service department as well! Special recognition and praise to Trent Shuller in Service and Mike Sonju in Sales for being leaders in hospitality and truly taking care of their clients at Grayson! These two team members in particular, as well as the welcoming culture of the entire team, truly dictate the strong leadership and management's dedication to satisfaction. More

Service was friendly, prompt and professional. The repairs were explained and finished I a timely manner. The repairs were explained and finished I a timely manner. More

The service manager was very friendly and helpful. The facility is clean and welcoming. Highly recommended. The facility is clean and welcoming. Highly recommended. More

On-time didn't have to wait Matt was professional and we loved the atmosphere and everyone was nice loved the atmosphere and everyone was nice More