Grayson BMW

Sold a Demo as a NEW car I brought a 2015 535i from Grayson BMW Knoxville TN in September of 2015. The car was sold as a new car, but I come to find out from another BMW deal I brought a 2015 535i from Grayson BMW Knoxville TN in September of 2015. The car was sold as a new car, but I come to find out from another BMW dealership, that the car was a registered DEMO. The warranty started 6 months prior to me getting the car. So the warranty won’t cover all items until September 2019.. I called the day I find this out and the GM for Grayson BMW and he says he has to get with his boss. said he would call back on Monday as it was Saturday and the boss was not there. He says he can’t figure out what happened. Well NO call from him or anyone else. I have the paperwork and have contacted the attorney general in TN. DON’T buy here as they don’t stand behind there cars. More

Worst BMW dealership in America This dealership has lost its way. I have been a 20-year Grayson customer and have bought or leased numerous cars from them so I walked into the dealer This dealership has lost its way. I have been a 20-year Grayson customer and have bought or leased numerous cars from them so I walked into the dealership a fan ... but I will never go back. The problems I have had are too numerous to mention, but chiefly: They have automated the customer process to the point where nobody knows what is going on at this dealership. I received emails from four different people -- all automated. The sales person who committed to meet me was on vacation that day. He never knew the emails ere being sent, apparently. They sent me an offer to lease a car but it was a bait and switch. The specific car I had agreed to through an email exchange was not the car they leased to me. It was not revealed until the final line on the final piece of paperwork that I was leasing a demo model with more than 3,000 miles, not a new car. This had never even been discussed with me. They never delivered on one promise on time. Nothing was finished, nothing was delivered when they promised, causing me much wasted time. They mis-placed paperwork on multiple occasions, including a copy of my license, which they lost. To top off the multiple mistakes and insults (too many to mention here), the sales manager finally told me he had been on vacation when I was offered the deal on the car. He was unhappy with the offer and said he would be Ok if I just walked away from the deal. Certainly the rudest and most clueless comment I have ever heard from a dealership in my life. After I complained about the litany of problems I experienced. I never heard one word of apology from anybody at BMW. Several employees lamented to me privately about the many problems with the dealership and the poor management, acknowledging that I was not the first customer to have issues in recent months. Stay away from this dealership More

First class! This is the third car I have purchased from Grayson. All of them from Jeremy Harvey. He is first class all the way and made the buying experience enjo This is the third car I have purchased from Grayson. All of them from Jeremy Harvey. He is first class all the way and made the buying experience enjoyable. Lou Diamond assisted Jeremy on my most recent purchase and was very helpful. Financing was a snap with Walker Hayes. Great guys. More

AWESOME My salesperson was knowledgeable and helped me get in the very same car I was interested in. I would recommend him to anyone. Thanks you! My salesperson was knowledgeable and helped me get in the very same car I was interested in. I would recommend him to anyone. Thanks you! More

Great service and car!! I was hesitant about online shopping. I was contacted without pressure by a Lou Esch who researched inventory for days and helped me find the car I ne I was hesitant about online shopping. I was contacted without pressure by a Lou Esch who researched inventory for days and helped me find the car I needed within some very strict parameters! I am extremely grateful to him for his help and I love my purchase! More

Excellent Customer Service I had a great buying experience at Grayson BMW and would highly recommend this dealership. They provided impeccable customer service from the moment I I had a great buying experience at Grayson BMW and would highly recommend this dealership. They provided impeccable customer service from the moment I first inquired on my vehicle through the purchase process. Thank you to Emma Shelton, Rachel Hopper, and George Holt for providing me with great customer service! More

Great experience Went in just to find out what used cars I might be interested in. Met my wonderful salesman Josh and he worked to find me a car with no pressure. Love Went in just to find out what used cars I might be interested in. Met my wonderful salesman Josh and he worked to find me a car with no pressure. Love my new 335i all the people at Grayson BMW were very helpful. And I cannot thank them enough for making a dream come true. More

Super easy to deal with Too notch service from start to finish. I worked with Jeramy Harvey and Cory Clark. Purchase a new BMW over the phone and when I got there everything Too notch service from start to finish. I worked with Jeramy Harvey and Cory Clark. Purchase a new BMW over the phone and when I got there everything was set up as promised and the transaction was quick and painless. No surprises! They took the time to show me the car and the local BMW Genius Nicole Rousseau was very patient and knowledgeable. They made sure I understood the vehicle before I left. All around great dealership! More

quick trip Our 12 year 3-series needed some repair. We took a glance at the Grayson website and a quick trip to the dealership. Saw the car we wanted and made Our 12 year 3-series needed some repair. We took a glance at the Grayson website and a quick trip to the dealership. Saw the car we wanted and made the trade. The best part was the delivery. It was raining on the delivery date but the sales team pulled the car into the showroom, cleaned it thoroughly and delivered a bright shining car. Superior service and a thoughtful touch. More

UTTER DISAPPOINTMENT....ONCE AGAIN!!!! I have purchased four BMWs in the last few years. I started out with an older model that had high miles and upgraded to the one I just purchased. I have purchased four BMWs in the last few years. I started out with an older model that had high miles and upgraded to the one I just purchased. However, only one of the four has been from Grayson. I have tried to do business with them, since I only live about 5 minutes away. My most recent purchase was a 2016 BMW M3, Black/Black, with 29,000 miles. I was going to trade my 2013 BMW M3 as I was interested in a 2015 M3 Grayson had on their lot. However, I was told my car had a couple of minor accidents and they thought the engine could have been replaced. The fear is that it could have “electrical” problems. I purchased the car from Carmax in May 2017 and it does not have any problems. Suffice to say once again, they blew me off. Didn’t offer to look at the car, run a computer check….nothing. I ended up getting my new 2016 M3 in Norcross, GA for less than the 2015 M3 Grayson had on their lot. I took my car to the local Carmax in Norcross and received $33,000 for it based on the SAME information Grayson had. I also had a couple of other trade and buy offers on it. Nobody blew me off like Grayson. I thought to myself, Grayson is the local BMW dealer….right??? I even e-mailed the General Manager there of my disappointment. What did I hear back? NOTHING….ZERO….ZIP. I also bought my wife a Porsche from Harper last year, so that is another potential sale they lost. Harper is a very good dealership. Needless to say I will not return to Grayson unless there is work to be done under the remaining BMW warranty on my 2016 M3. I have also found a local automotive shop, Kadunza, that only works on BMWs. They are much less than Grayson’s service department and just as good on BMWs. More