Great Lakes Honda West

I have purchased three vehicles from this dealership, and I highly recommend them. The knowledge, expertise, and customer service provided by the staff are truly outstanding. Kelly Coffman, the General Manag I highly recommend them. The knowledge, expertise, and customer service provided by the staff are truly outstanding. Kelly Coffman, the General Manager, took the time to answer all of my questions, and she was always friendly, professional, and extremely knowledgeable. Every time I visited the dealership, I saw her actively involved and available to assist customers. The professionalism and dedication of both the General Manager and the sales team made the entire car-buying process comfortable and stress-free. Their commitment to customer satisfaction is evident, and it's one of the main reasons I continue to return for my vehicle purchases. I appreciate the exceptional service and look forward to doing business with them again in the future. More

Very impressed about the dealership in Elyria, one of the best experiences with the staffs on the phone and onsite. Georgia and Mo are in particular definitely the best car reps. best experiences with the staffs on the phone and onsite. Georgia and Mo are in particular definitely the best car reps. More

I wish I could rate this dealership 10 stars! I went in because I got a letter from Kelly Coffman, the GM, to trade in my current vehicle for an upgrade. It was such a great deal that I came in t I went in because I got a letter from Kelly Coffman, the GM, to trade in my current vehicle for an upgrade. It was such a great deal that I came in to ask about it. Kelly took her time to answer all of my questions! She was even able to find some loyalty cash from Honda to help me further. My salesman, Pete Tobias is amazingly knowledgeable and goes above and beyond to make sure you are comfortable and understand all of the bells and whistles on your new car! This is the 7th Honda that I have bought from Pete and he continues to make me feel valued every time I walk into the dealership. Getting my brand new CRV Hybrid was a no brainer, it's beautiful and the deal was incredible!! Recently, I sent a friend in to see Kelly because his son was in the market for a car. He couldn't stop telling me what a positive and low pressure experience it was! I will continue to go to Great Lakes Honda West and send my friends there! You will always be treated like family!!!! More

If I could give this business zero stars out of five I would. I bought a used Acura Integra from this dealership earlier this year. Upon getting the car home there was all sorts of cosmetic damage on the would. I bought a used Acura Integra from this dealership earlier this year. Upon getting the car home there was all sorts of cosmetic damage on the car that I did not notice when I went to originally look at it. During the sale process I questioned the damages reported to the Carfax report and was told by my saleperson these were all fixed by the dealership. This was clearly not the case. I had 2 other local dealerships look at the car and there was covers and other missing items under the hood that I did not notice before purchase as well. On top of all this I was informed by my local dealership that great lakes had sold the car to me without an original OEM key fob. They sold it to me with an aftermarket fob that did not have all the functions of the OEM fob. I was coming from driving a much older vehicle and this was the first time for myself using a key fob. I did not know to even check for this. I have tried numerous times to make contact with management at this dealership but no one from their management team has bothered to return any of my emails or phone calls. Absolutely despicable customer service and the fact they sold a used vehicle without a real key for the vehicle and without disclosing that information to me is absolutely atrocious. I would warn anyone considering doing business with this dealership to absolutely stay away and take your business somewhere else. There are plenty of other dealerships out there. I would not trust the Great Lakes West dealership to tighten any bolt on my vehicle. More

I had a mixed experience at this dealership. My salesperson Elie was absolutely wonderful, he was professional, attentive, and the reason I purchased the car. I cannot say enough good things abo My salesperson Elie was absolutely wonderful, he was professional, attentive, and the reason I purchased the car. I cannot say enough good things about him. However, my experience in the finance office gave me pause. I had a signed out-the-door price from the manager, which I photographed. When I got to the finance office the purchase agreement presented was approximately $3,500 higher than the agreed price. When I pointed this out and showed my documentation, new paperwork was created and the correct price was honored, which I appreciated. During the finance process, GAP coverage and a warranty were presented in a way that implied they were being offered by the bank at no cost to me. When I questioned the higher price, I was informed I would need to pay for these products separately. After declining several times I was advised to look up whether I needed them on a ChatGPT. Management was receptive to my feedback and responded professionally. Just make sure you have your out-the-door price in writing and review all documents carefully before signing. Overall, ask for Eli, and know your numbers going in. More

Salesperson was Patricia Wehrenberg. This is the second card I purchased through her. All negotiations were done over the phone. She is so great a salesperson I waited until she returned This is the second card I purchased through her. All negotiations were done over the phone. She is so great a salesperson I waited until she returned from vacation to purchase a car. When I arrived at the dealership, they only things that needed to be done was programming my choices in the car and signing the paperwork. Very seamless experience. I highly recommend dealing with her More

Outstanding Experience with Alex Sotherland at Great Lakes Honda West Buying my daughter her first car is a big milestone, and Alex Sotherland made the entire experience exceptional. When we purchased Lakes Honda West Buying my daughter her first car is a big milestone, and Alex Sotherland made the entire experience exceptional. When we purchased her Honda Civic in August 2025, Alex was patient, knowledgeable, and genuinely cared about making sure we felt confident and comfortable every step of the way. He never rushed us, explained everything clearly, and treated my daughter with respect—something that meant a lot to us as parents. Today we were back at Great Lakes Honda West for an oil change, filter change, and tire rotation, and we ran into Alex again—this time with our therapy dog, Mia. She was an instant hit with Alex and the entire staff, which just reinforced how warm, welcoming, and people-focused this dealership truly is. Alex isn’t just a great car salesman—he’s someone who builds trust and lasting relationships. If you’re looking for someone who goes above and beyond, especially for a first-time car buyer, ask for Alex Sotherland. We couldn’t recommend him more highly! More

I recently scheduled a test drive for a used Honda at this dealership on a friday afternoon for saturday afternoon, my contact was diligent in reminding me of my appointment and assured me he had the ke this dealership on a friday afternoon for saturday afternoon, my contact was diligent in reminding me of my appointment and assured me he had the key and the vehicle would be waiting for me since I had to travel 45 minutes to get there! I arrive early for my appointment to find they had sold the car I had just drove 45 minutes to come see! It's a free for all at this place so beware of them wasting your time! More