Great Lakes Honda West

Terrible buying experience In 2013 we bought a Honda Pilot from Jack Matia and chose to go back when we wanted to buy a 2018 Odyssey. Pat our salesperson was nice until it wa In 2013 we bought a Honda Pilot from Jack Matia and chose to go back when we wanted to buy a 2018 Odyssey. Pat our salesperson was nice until it was time to make the deal. Our Pilot had a trade in value of $22400, but she said they could only offer us $18000. I said absolutely not as it would have put us underwater in the deal. That was strike one. We moved on to price and Pat said they were willing to come down on the new Odyssey to $38500, but when I pointed out True Car said that average retail price less they were not happy with me. I sent Pat away to attempt to make a better deal. Pat never returned, but the Sales Manager came instead (never got her name). She attempted to tell me that my trade in needed a lot of reconditioning before they could sell it and that why she could only offer me $18000. There was nothing wrong with the Pilot except for needing a cleaning. Car runs great and has never needed a service repair even though I bought a 7 year, 100000 mile bumper to bumper warranty. She then attempted to show me ads from Auto Trader that backed up her claim that my car was not worth what I thought it was worth. Suffice it to say we did not make a deal and I left angry that they were being so obstinate and unwilling to close the deal with me. On a whim, I pulled up Auto Trader on my phone when I left the dealership and found out the Sales Manager outright lied about the car prices out there that matched my Pilot. I could not find the Pilots she showed me and all of them that I could find had significantly more mileage on them. I only have 33400 miles on a 2013 vehicle and the average car on the site had over 60000 miles on them and wanted at least $25000 in price. Later that day I contacted American Honda and reported the dealership for their unethical actions and behaviors during the car selling process. More

Surprisingly Great Used Car Experience! I had a surprisingly very good visit with this dealer when purchasing a preowned Hyundai Genesis at their Used Car Lot. Many dealers have a bad reputa I had a surprisingly very good visit with this dealer when purchasing a preowned Hyundai Genesis at their Used Car Lot. Many dealers have a bad reputation due to aggressive sales tactics or terrible financing deals, however I’m happy to report that this was absolutely not the case with this dealership. My advice to anyone looking at purchasing vehicles at any dealership, go to Jack Matia if you’re in the area or don’t mind driving a few hours like I did. Family-owned businesses seem to offer better service as opposed to larger-scale chains from my experience. For reference, I dealt with Ron Messinger (sales consultant) and Ryan Ruiz (business manager) directly. They were both wonderful and seem to be genuinely good people, which is certainly becoming harder to find in this day and age. Don’t hesitate to reach out to these two when you’re in the market for a vehicle! More

Bad Service misinformation due to their lack of knowledge. Contacted service regarding extended warranty on my CRV air conditioning unit they advised the was no such warranty had it fixed by an outside entity Contacted service regarding extended warranty on my CRV air conditioning unit they advised the was no such warranty had it fixed by an outside entity three weeks later I contacted honda USA and they said it was covered under warranty but since I had it fixed somewhere else and it cannot be inspected there's nothing they can do More

Service department carelessness Purchased CRV from Jack Matia. Had oil changed and tires rotated. Service personnel did not reset tire pressure sensing unit. Low pressure tire light Purchased CRV from Jack Matia. Had oil changed and tires rotated. Service personnel did not reset tire pressure sensing unit. Low pressure tire light came on after a couple of miles. This is second time it happened. Carelessness. More

Great buying experience. Price was on target. Ed Brewer was excellent in explaining the features of the new vehicle. Buying process was easy and enjoyable. No stress and fast. Price was on target. Ed Brewer was excellent in explaining the features of the new vehicle. Buying process was easy and enjoyable. No stress and fast. More

Car needed repairs that were not disclosed to us I would like to share this experience so that others are aware while shopping for a used car at this dealership. This same review has been left at ot I would like to share this experience so that others are aware while shopping for a used car at this dealership. This same review has been left at other websites also. We bought a used Acura SUV from this dealer that needed work after purchase: new battery and drive belt which cost us hundreds in repairs after purchase. What we realized is that the 'change battery' light would only come on when the car has cold engine, and once it is warmed up, it would go away. Same for the belt noise: it comes on when the engine is cold, and decreased in noise when the engine warmed up. We agreed to price over phone and came to pick up car on a night. The employee retrieved the car from storage and brought to the front of building for us, by the time we got in the car, the "change battery" light was off because the car had warmed up. Therefore, we did not notice the issue at that time. However, both of the issues were evident the next morning. We did reach out to the dealer, but they were not willing to work with me to resolve the concerns. I would like to share this experience with others so that they are informed and carefully check out a used vehicle when purchasing from this dealership given how they sold this car to us while needing repairs which were not disclosed to us. More

New car experience Wanted to be a repeat customer, but Kelley would not budge on price and was very RUDE to us. No personality at all either. She needs to come out of h Wanted to be a repeat customer, but Kelley would not budge on price and was very RUDE to us. No personality at all either. She needs to come out of her office and interact with customers. We went elsewhere and purchased a new crv. The service dept. is great. More

Best Honda dealer in area After working with another Honda dealer and getting lied too I came to Jack Matia. What they did for me in 2 hours couldn't have been done with the ot After working with another Honda dealer and getting lied too I came to Jack Matia. What they did for me in 2 hours couldn't have been done with the other dealer in months. Thank you for making it an easy process and delivering exactly what I wanted. I will get my next Honda here. More

Excellent Service Since buying my Honda Civic in 1999 from Jack Matia they have maintained my car religiously. Still driving the 1999 is due in part to the routine ser Since buying my Honda Civic in 1999 from Jack Matia they have maintained my car religiously. Still driving the 1999 is due in part to the routine service that is suggested by Honda, and by the dealership. Kurt in the service department takes time to go over any questions and always calls to let you know what they find if the cost is over $150.00. I find this extremely helpful as to know how much to bring to pay the bill. When taking your car in for service they are always willing to accommodate a loaner car if you schedule to do lengthy services. I find that the loaner cars are always well maintained and are looked after just as well as the cleanliness of the service area. For a service department that is constantly working on scheduled service and oil changes you are not able to tell that many cars have come in and out during the day. I look forward to dealing with Jack Matia Honda in the near future for my next Honda purchase. More