Great Lakes Honda West

Overall, a decent experience throughout the whole process, but it took forever to get everything accomplished once we agreed to the offer we were given. The paperwork took longer than we'd anticipate process, but it took forever to get everything accomplished once we agreed to the offer we were given. The paperwork took longer than we'd anticipated - even though we paid cash - but we were there on a super-busy day. Total time in the dealership was 5 hours. Not horrible, but we'd driven 4 hours to get there and had to drive 4 more hours to get back home. It was a long, long day. All personnel we interacted with were friendly and welcoming, especially Nate. Our sales rep, Ben, was well-versed on the vehicle we'd chosen so that was re-assuring. Mark, in Finance, was very efficient and clear, albeit crazy-busy, having done 8 closings before getting to us. Truly, the only negative we experienced was they told us after we'd already finalized everything that the key fob for "driver 1" was lost and they'd ordered a new one but it was on back-order, so they'd have to ship it to us when it was received from Honda. Not a deal-breaker, but with only one key fob, you obviously run the risk of being stranded if you every lose it. It's like a sword hanging over me...I hope it doesn't take too long to get the new one!!! More

In March of 22 during the inflated used car market fiasco i bought a 15 civic lx with 135××× thousand miles. Sold as is, financed for just over 13k. Yeah, i know way over priced. No lights on the dash, no i bought a 15 civic lx with 135××× thousand miles. Sold as is, financed for just over 13k. Yeah, i know way over priced. No lights on the dash, no abnormal sounds during a 20 minute test drive. Within the first month my check airbag light came on, they clearly reset the computer and cleared the codes to sell the car. With their x point inspection for safety you cant tell me they missed all 3 codes for a faulty airbag system. Still dont have airbags because i can't afford a few thousand dollars on an already very overpriced car. New car sales might be okay, dont buy used. More

The dealership was nice and the salesperson was friendly. Once you get to the finance guy and sales manager, it goes downhill. They couldn’t get our names right and wouldn’t budge at all on the price, financ Once you get to the finance guy and sales manager, it goes downhill. They couldn’t get our names right and wouldn’t budge at all on the price, financing terms, or anything. “We don’t have hardly anything in the car, so there’s no room to deal.” OK. Down the road we went and got a better deal on a better car. More

Had a fantastic experience! Love my new car, go see Cam Mazzone to help you find your perfect car. Even with a few bumps in the road during the process he was able to help and Love my new car, go see Cam Mazzone to help you find your perfect car. Even with a few bumps in the road during the process he was able to help and get me home in my dream car!! More

I would never recommend this dealer to anyone. I brought some foreign friends in to purchase a vehicle and they added $2,000 to the sticker price and then tried to add another $1600.00 in unwanted I brought some foreign friends in to purchase a vehicle and they added $2,000 to the sticker price and then tried to add another $1600.00 in unwanted add-ons. They refused to remove either the price increase (which is illegal because it was advertised the sticker price), or the $800.00 add-on that my friends did not want to pay. They were extremely rude, and in particular, Allen Parker who refused to give me the manager's name. He told me to "Look up the manager's name on the Internet." We were treated poorly both times that we went to the dealership and because of that, we went to Bass Mazda and purchased a Mazda. When Matia owned the dealership the customer service was excellent, however, now -- I would never purchase a vehicle from this shady and rude dealership. More

I had taken my 2 Civics {2016 and 2018}, to another dealer for the Oil/Fuel and Condenser Recalls. After determinating they did everything incorrectly on both Recalls and the A/C in the 2018 did not wo dealer for the Oil/Fuel and Condenser Recalls. After determinating they did everything incorrectly on both Recalls and the A/C in the 2018 did not work when they were done, I called Honda Corporate to see if take I could another dealer under the original recall to find out what was wrong. The first dealer had done so much damage to both my cars I was not willing to take either car back to the first dealer "EVER" again, they screwed up so many things up during the "Repairs". I contacted Great Lakes Honda and spoke with the Service Manager (Andrew) about my situation. He told me to bring it in. As it turned out, Andrew had unexpected business to attend to and was not at the dealership when I arrived. The whole experience from that point on was "Impressive" to say the least ! I went up to the first service writer "Matt" looking for Andrew. Although Andrew was not there, Matt found Andrew's notes in the computer. Without any questions or arguements, Matt took my car in, gave me a loaner and within 4 hours they found out the problem. I returned the loaner and got my car, free of charge. The other dealer had put too much Freon in the system, causing it to shut down. Not surprising though, as they had over filled both civics with motor oil during the Oil/Fuel Recall. (2.5 qts too much I might add-6 qts instead of 3.75 qts) I highly recommend Great Lakes Honda for repairs. As much as I dislike taking any of my vehicles to a dealer for anything, I feel VERY comfortable with Great Lakes. It sure is NICE having A/C again ! More

I was looking for a specific car, and Great Lakes Honda West happened to have it on their lot. I submitted an internet lead and was surprisingly called on a Sunday that the car was available. Met with Troy West happened to have it on their lot. I submitted an internet lead and was surprisingly called on a Sunday that the car was available. Met with Troy and agreed to purchase it. Troy recognized what I was looking for and never once pushed any products or purchases that he knew I wasn’t looking for. Very impressed with his ability to read a customer and understand what they need from him. I was able to go from phone call that the car was available, to purchasing the car in less than an hour. Took me less than 5 minutes to make it through paperwork when I arrived back at the dealership the following day to finalize purchase. Troy was waiting and ready for me. From one automotive industry professional to another, job well done here. More

Troy Lavelle was our salesman that finished the sale. We also talked to Joe and Xavier. Troy delivered us our new 2022 Crv ex. Great experience with Troy delivering the car. Went through everything wit We also talked to Joe and Xavier. Troy delivered us our new 2022 Crv ex. Great experience with Troy delivering the car. Went through everything with us about the car. Finished the paperwork and we were on our way. Thanks again Troy, Joe and Xavier. Jannette Canon More

I had a wonderful experience today turning in my 2019 Honda HRV to start another new 3 year lease on a 2022 model. Working with Pete Tobias again is such a pleasure! He always makes the process so easy a Honda HRV to start another new 3 year lease on a 2022 model. Working with Pete Tobias again is such a pleasure! He always makes the process so easy and enjoyable. Pete even came in on his day off for me so we could get everything done quickly. I appreciate that he is passionate, takes pride in his job, really listens and always goes above and beyond to make people happy! I love my Honda! Thanks Pete! 😃 More