Great Lakes Honda West

While most aspects of the experience were pleasant and I felt good about them there is one thing that I am upset about and feel like they were deceptive about in particular. They claimed that there was an felt good about them there is one thing that I am upset about and feel like they were deceptive about in particular. They claimed that there was an installed item that they could not remove which were the mud guards / debris protectors which was an added charge of $195. I was annoyed with them and indicated I didn't want them and was basically told that they couldn't do anything about it. After getting home and driving my vehicle for a couple weeks I have gone online to get a few accessories to truely personalize the vehicle and make it mine. The same mudflaps they installed I have found online at Honda dealership sites for $65-$80, aftermarket versions for $40-$60, and WeatherTech versions which are larger and heavier duty are available for $79.90. So basically I feel like I was lied to and overcharged for this item which I didn't want and that isn't even one of the better versions of the product and even when I told them I didn't want it they decided to be deceptive telling me they couldn't remove it. I understand some of this is the "car game" but when a customer tells you they don't want an accessory and you insist there is nothing you can do and lie about it then it hurts your credibility. More

My salesman Cameron was amazing. He helped me test drive the cars and did not make me feel pressured into making a purchase right then and there. While the experience altogether was interesting, he helped m the cars and did not make me feel pressured into making a purchase right then and there. While the experience altogether was interesting, he helped me feel confident and content with my purchase. More

Troy (sales) and Elijah (financial) were both proficient in their work. They both explained things very well and answered questions directly and thoroughly. I would highly recommend these gentlemen to m in their work. They both explained things very well and answered questions directly and thoroughly. I would highly recommend these gentlemen to my family and friends. I look forward to doing business with them both in the future. More

Came in for service on my 2019 CRV and decided to look around was thinking about looking for something a little smaller and Gannon worked with me and he was very helpful so I decided to go ahead and buy o around was thinking about looking for something a little smaller and Gannon worked with me and he was very helpful so I decided to go ahead and buy one now and I would like to thank the dealership for your service.... More

Salesman was very knowledgeable and thorough. This is my first Honda purchase and I was impressed by the whole experience. Will definitely be back! Thanks, Troy! first Honda purchase and I was impressed by the whole experience. Will definitely be back! Thanks, Troy! More

Very informative sales person.Did not have the car I wanted but got it from another dealer that same evening and I picked it up the next day. wanted but got it from another dealer that same evening and I picked it up the next day. More

Excellent service, as always with Pete and his finance team. This was my 5th transaction with this dealership and with Pete and we’ve always been served professionally and fairly team. This was my 5th transaction with this dealership and with Pete and we’ve always been served professionally and fairly More

We just purchased a new CRV Touring. We had the best experience at Great Lakes Honda. Our sales consultant, Gannon Kenichi, was professional, knowledgeable, patient and so very helpful. He answered all experience at Great Lakes Honda. Our sales consultant, Gannon Kenichi, was professional, knowledgeable, patient and so very helpful. He answered all of our questions and made sure our sales experience was perfect. Kudos to him. We also worked with Mike Gantt, their service advisor. He consistently gives professional and knowledgeable service. We always enjoy working with him. He always goes above and beyond to ensure customer satisfaction. Great Lakes Honda West is very fortunate to have them both. More

Excellent selection of vehicles. Friendly and knowledgeable salesman. Honda cars are a no brainer if you looking for a reliable vehicle that will last a long time. I’ll be back in a few years t knowledgeable salesman. Honda cars are a no brainer if you looking for a reliable vehicle that will last a long time. I’ll be back in a few years to buy my other daughter one too. More

Excellent service and a very friendly staff. I will definitely be back to do business again in the future. Big thanks to my salesperson Joe. definitely be back to do business again in the future. Big thanks to my salesperson Joe. More