Great Lakes Hyundai

As a single, middle-aged woman I have to have a reliable car and my Elantra IS because of the consistently excellent service from GLH. My son comes in from Chicago to have his Sonata serviced here! car and my Elantra IS because of the consistently excellent service from GLH. My son comes in from Chicago to have his Sonata serviced here! More

I have to say the new service manager, Dustin, and their team is a hit! I loved Sheldon but some of his team, Kevin, were weak and poor in customer service. I had been given free oil changes so I had to go team is a hit! I loved Sheldon but some of his team, Kevin, were weak and poor in customer service. I had been given free oil changes so I had to go here for service and I am glad to say they finally have it right! I had a wonderful experience to match my sales experience and I am VERY Thankful for this. Please keep it consistent from here and I will be a loyal Great Lakes Hyundai Service Customer. More

Worst experience ever. Customer service rep Kevin was a huge jerk. He lied to us several times then he denied lying. He made my experience awful. Don't think they will ever call you if you get service done huge jerk. He lied to us several times then he denied lying. He made my experience awful. Don't think they will ever call you if you get service done there because they are awful. If your not buying a car then they don't care. Better off taking your car elsewhere for repairs. More

We were looking to purchase a used car for our 16 year old, and we found one at Great Lakes that we were interested in. We went in and were helped by Julia. She was very friendly and helpful. There wasn't old, and we found one at Great Lakes that we were interested in. We went in and were helped by Julia. She was very friendly and helpful. There wasn't the high pressure that we were getting at other dealerships in the area that we had visited. We liked that she seemed honest and forthright with us. If we didn't like something, she didn't try to convince or confuse us for a sale (like another place we went to .... And left!). If she wasn't sure about something she said so, and went and found out. She worked WITH us, to find a car that met our budget and criteria for our son's car. We really appreciate her help, her low pressure demeanor, and calm patience as we looked and debated on what we wanted and for what price. We feel the price we paid was fair, and we will definitely look at Great Lakes Hyundai again for another car purchase in the future simply because Julia is there and we feel very satisfied and comfortable with the service we received from her. More

Kevin checked me in and was completely disinterested in my problem and i would go so far as to say i felt completely ignored. The vehicle was bought new and i was under the impression there was a warranty my problem and i would go so far as to say i felt completely ignored. The vehicle was bought new and i was under the impression there was a warranty included,but from my experience the Dealer has by simple neglect decided not to honor the warranty and has voided any possibility of getting a proper repair done. Welcome to big business. More

We had an overall excellent experience dealing with Great Lakes Hyundai in Streetsboro starting with probably the best salesman we've ever worked with, Joe Cimino. He, by far, earned our trust by showing us Lakes Hyundai in Streetsboro starting with probably the best salesman we've ever worked with, Joe Cimino. He, by far, earned our trust by showing us cars only in our price range, giving us the highest trade in price and following up efficiently on service that was needed. He genuinely cares about giving his customers the best customer service possible. We will definitely look to him for future purchases. He is also supported by well run service department. More

There are better dealerships to do business with. My experience began with calling the dealership to verify that they still had a particular vehicle available before making the roughly 1 hour commute to experience began with calling the dealership to verify that they still had a particular vehicle available before making the roughly 1 hour commute to see it. I was told that they had it and I let them know I was on may way to see it and would be there in about an hour. When my wife and I arrived at the dealership, I was told that the "service manager" had taken the vehicle home. I thanked the salesman who gave us the bad news and walked out. While standing outside, he came out to apologize and wanted to make things right. He offers to look over our trade-in and call me the next day with their best possible price and they'll deliver it to us if a deal is struck. Against my better judgement, I decide to give them a second chance and spend the time necessary to evaluate the trade-in. I did not receive a call the next day or any day since then. I still see the vehicle in their inventory, so it's not a matter of them not wanting to contact me to let me know it's been sold. It's simply a matter of them not knowing to maintain a good customer relationship. There are plenty of Hyundai dealerships in NE Ohio within a reasonable drive. My advice to anyone looking for a Hyundai is to avoid Great Lakes. More

My overall experience at Geat LAKES hYUNDAI HAS BEEN SUPERLATIVE. I was recommended to them and to my salesman, mark anderson. iN turn i have referred others to mark and to GLH. there is nothing more po SUPERLATIVE. I was recommended to them and to my salesman, mark anderson. iN turn i have referred others to mark and to GLH. there is nothing more powerful than a referral from a happy customer. i am on my 2nd new car from this dealer and i trust mark implicitly to contact me when the time is right for my next new car. More

My wife and I have purchased 4 cars from Great Lakes Hyundai, most recently a 2013 Elantra. Mark has always treated us very fairly and I will continue to purchase vehicles from him. As an example, in Hyundai, most recently a 2013 Elantra. Mark has always treated us very fairly and I will continue to purchase vehicles from him. As an example, in this case, I had an offer from another dealership and emailed Mark last minute to see if they could do better. Within a half hour, Mark contacted me with a lower price, lower monthly payment and better interest rate. They did not have the color that I really wanted, so instead of finding one, they fit one with more equipment to a price I could afford. If you are in the market for a new Hyundai, please see Mark Anderson!! More

easy to work with. very knowlegable. Luke worked to help me decide which car actually suited my needs. I came in looking for fuel economyonly. Luke showed me the available models and I ended up in a car tha me decide which car actually suited my needs. I came in looking for fuel economyonly. Luke showed me the available models and I ended up in a car that exactly meets my needs and it wasn't the Elantra I had come in to look at. The dealership did not push but worked hard to earn my business. When I said I needed to think about it, both Luke and the manager thsnked me for my time and did not pester me like other dealers I went to. I looked aqt other dealerships after i went to great lakes and they were much pushier. all they wanted was howw much Luke would sell the car for anf they would beat it. They were reluctant to just give me their best price. I bought from great lakes because of the experience not just the car. More