Great Lakes Subaru

I recently had a fantastic experience with Great Lakes Toyota, and I can't praise them enough for their outstanding customer service. When I approached them with a paint issue I had noticed on my car from Toyota, and I can't praise them enough for their outstanding customer service. When I approached them with a paint issue I had noticed on my car from the factory, they went above and beyond to address my concerns. From the moment I reached out, they were attentive and eager to help. They patiently answered all of my questions, ensuring that I fully understood the situation and the steps they would take to resolve it. What impressed me the most was their immediate willingness to provide me with a rental car, acknowledging the inconvenience I faced. Not only did they promptly arrange for a rental car, but they also went the extra mile by rushing the installation of the running boards I had requested. They ensured that everything was in place before starting the paint repair, which showed their commitment to customer satisfaction. Throughout the entire process, the sales team kept me updated at every step, providing me with regular progress reports. Their proactive approach and open communication gave me peace of mind and reassured me that I was in good hands. I can confidently say that Great Lakes Toyota exceeded my expectations through the entire purchasing process. Their exceptional service, attention to detail, and genuine care for their customers truly set them apart. I highly recommend them for anyone in need of a reliable and customer-centric dealership experience. More

Great service. Car buying process took 2 hours which did not seem efficient or at least could have warned us before coming in. Cathy was friendly and personable. Fe Car buying process took 2 hours which did not seem efficient or at least could have warned us before coming in. Cathy was friendly and personable. Felt cared for. Highly recommend. More

The dealership was very professional and listened to my concerns , worked with me to fulfill the needs concerns , worked with me to fulfill the needs More

Got what I was looking for. Price was a little much but I made it work. Thanks for helping out my veteran dad. Price was a little much but I made it work. Thanks for helping out my veteran dad. More

We had a great experience with Charly H, our sales person! All the people we worked with. Lance in finance, Noah in service dept and just the overall experience was pleasant (and I hate buying a car)! person! All the people we worked with. Lance in finance, Noah in service dept and just the overall experience was pleasant (and I hate buying a car)! More

Great Lakes Subaru made the on-line ordering process simple, and using electronic document signature meant I only needed a few minutes in the dealership when I picked up my new Forester. My salesman had simple, and using electronic document signature meant I only needed a few minutes in the dealership when I picked up my new Forester. My salesman had the car prepped and waiting on the lot when I arrived. More

Excellent service! Everyone was very pleasant. I look forward to future endeavors with this dealership! Everyone was very pleasant. I look forward to future endeavors with this dealership! More

Cathy L. , Grant, Christopher, Brian were all very helpful during our visit. We were treated respectfully and heard. We deeply appreciated Cathy (Catherine) f , Grant, Christopher, Brian were all very helpful during our visit. We were treated respectfully and heard. We deeply appreciated Cathy (Catherine) for walking us through the process with her knowledge of Subaru’s and for directing us to the other’s there at the dealership making the sale go smoothly. Thank you Again! James and Catherine Hamilton 😊 More

Thanks for the follow up note, Bill. The entire experience has been terrific! Elijah, Robert, Tony, and the entire team have been responsive, informative, and made my long distance p The entire experience has been terrific! Elijah, Robert, Tony, and the entire team have been responsive, informative, and made my long distance purchase experience great. The gentleman that dropped off my car (Steve?) was very nice and helpful as well. Thanks! More

These guys were amazing! I came out of state by a 2 hour drive to purchase a Subaru Forester Sport. (IN to OH) Every single person involved in the purchase was beyond h I came out of state by a 2 hour drive to purchase a Subaru Forester Sport. (IN to OH) Every single person involved in the purchase was beyond helpful and amazing! Grant Criblez was my immediate sales rep who was fantastic, Davron Alimov was my immediate finance rep who was extremely helpful, and Brian Sanson as the finance manager was immensely fantastic. All three of them are rock stars to have when purchasing your vehicle. They will do everything they can to make your experience wonderful! Seriously the 2 hour drive was well worth it to go here! If you need a Toyota/Subaru hit up Grant/Davron/Brian! More