Green Ford Inc.

Really Impressed I had a 9:15 scheduled, got there at 9:00, and they got me in and in the waiting room by 9:05. The service writer saw I had another 1500 miles before I had a 9:15 scheduled, got there at 9:00, and they got me in and in the waiting room by 9:05. The service writer saw I had another 1500 miles before I needed an oil change, and she asked if I wanted to do the oil change so early. This gained a lot of respect from me. I told her I was going on a trip and would be way over if I did not do it now. We will be buying our next vehicle from here, and this is just the first one I have bought from here. I just wish they had a service chart to follow for the lifetime powertrain warranty, More

Great salesman Eric Dark did a great job ! Great job... had no issues. Vehicle selection was somewhat limited. Would return again, the fords are great... very innovative. Not a fan of this part Great job... had no issues. Vehicle selection was somewhat limited. Would return again, the fords are great... very innovative. Not a fan of this part of this survey... More

Oil change Always friendly people to work with and willing to answer question about service on vehicle. I have used Green Ford Service for repair on both our veh Always friendly people to work with and willing to answer question about service on vehicle. I have used Green Ford Service for repair on both our vehicles. More

Great Service! Everyone was very helpful in servicing my car today. Will definitely go back for excellent service going forward. All work was done in a timely manner Everyone was very helpful in servicing my car today. Will definitely go back for excellent service going forward. All work was done in a timely manner and I am very pleased. More

Exemplary customer service! The Green Ford Service Department has always treated me very well. The customer service is excellent and I am always very comfortable bringing my Fies The Green Ford Service Department has always treated me very well. The customer service is excellent and I am always very comfortable bringing my Fiesta in for any type of service. More

Very Good. Fast and happy. All work done fast and very happy daughters where pleased with this job well done.will be back for oil changes and tire rotation. Green Ford service All work done fast and very happy daughters where pleased with this job well done.will be back for oil changes and tire rotation. Green Ford service did great job. More

terrible place to buy a car Called the dealership and spoke to a Mr. McDonald about the car i was looking for. I plainly stated to him that i was looking for a 2017 Lightning blu Called the dealership and spoke to a Mr. McDonald about the car i was looking for. I plainly stated to him that i was looking for a 2017 Lightning blue mustang. He stated that they had one. I explained to Mr. McDonald that i was working and that i had limited time to spend on the lot. I told him what i was looking for in the car, which was the color, backup camera,security system, GPS and xm radio. Mr. McDonald assured me that the car had everything i was looking for. I then told him that i had a 2016 Nissan Rogue that i would be trading in on the Mustang. He then asked that i bring it by for a quick appraisal.I then took my vehicle by the dealership to have them look at it. I walked within 40 yards of the Mustang and told Mr. McDonald that it was the color that i wanted. I asked him again about the options on the car and he told me that it had the premium package which included what i was wanting. Later that evening i went to the dealership to sign the papers and informed the salesman (McDonald) that i was on limited time. All the paperwork was completed and i put items from my Rogue into the Mustang.While i was waiting to have my tag put on the car i got into the Mustang and realized it was just a basic model and did not have half the things that i had asked for. I spoke with the salesman and he was very rude and vulgar and said if i didn't want the car leave it sitting there. I was in a hurry to get to my other job, so i left. The next day i called the dealership and spoke with the sales manager and finance manager and they said they would call me back. I never heard from them and called numerous times and left messages for someone to call me back. That same day (Monday) the salesman went to my wife's place of employment to have here sign trade papers for the Rogue and my wife said he was very rude and nasty to her as well.I tried calling the manager several times for a solid week and he never would return my call(Mr. Collins). I finally talked to someone after i did my survey and he was very rude and tried to imply that i got the Mustang that i wanted. RECAPP. SALESMAN SAID THE CAR HAD GPS.... IT DOESN'T. SALESMAN SAID CAR HAD XM RADIO.... IT DOESN'T SALESMAN SAID IT COMES WITH FREE OIL CHANGES AND CAR WASHES.... IT DOESN'T SALESMAN SAID IT HAS ENTRY LIGHTS ON MIRRORS..... IT DOESN'T SALESMAN SAID IT HAS THE PREMIUM SOUND SYSTEM..... IT DOESN'T I'VE CALLED A TOTAL OF 19 TIMES AND ISSUE HAS NOT BE RESOLVED OR EVEN DISCUSSED THANK YOU RICHARD WEATHERS. More

Great Service and Experience Great Experience at this Dealership. Sales person was well trained and met my expectations almost immediately. I recommended Dealership to 2 family m Great Experience at this Dealership. Sales person was well trained and met my expectations almost immediately. I recommended Dealership to 2 family members and they also bought vehicles. More

Run away, don't walk! Service Department In March of 2013 I purchased a new, fully loaded F-150 from Green Ford. Throughout the 3 years I have owned the truck I have had c Service Department In March of 2013 I purchased a new, fully loaded F-150 from Green Ford. Throughout the 3 years I have owned the truck I have had constant problems, fuel throttle body, spare tire was the wrong size, sunroof switch broke, backup camera broke four times, driver window fell down into door, sync system has never worked properly, four wheel drive actuator had to be replaced, and the most recent was a constant drain on the battery that would kill it after several hours. After 7 days of it being in the shop they finally found the problem. A connecter had been taped causing moisture to remain and ultimately the connector burned up. The service person I dealt with stated that the connector should not have been taped, well, either Green Ford taped it or Ford taped it at the factory. They would absolutely not take responsibility for the problem and quoted $1150 for the repair. They stated that their technicians knew better than to put tape on a connector. I doubt this to be true because on a prior visit they didn’t know not to leave my truck in the rain all day with two windows rolled down! Sales department After having so many problems with my 2013 lemon, I decided it was time to trade it in for a new 2016 F-150. I spoke with Chuck, the sales manager and he said they would do whatever it took to keep me in a Ford. After deciding on a truck, we went back and forth a few times and finally agreed on a price and trade in for my lemon. The price included Green Ford taking responsibility for any needed repairs. (this was before they were able to diagnose the problem with the electrical). After getting the repair price to fix the electrical I called Chuck and told him to get my new truck ready and all needed paperwork. I get to the dealership about an hour later only to find that Chuck had raised the price on the new truck by $2,000 willing to pay for the repairs on the lemon. At this point I was done with Green Ford, I paid the $285 diagnosis fee and drove away in my Lemon. I would strongly advise anyone to stay away from this dealership for sales or service. They are simply not honest or ethical people. More

Safety Recall I own a 2012 Ford Shelby GT500 and was sent a letter from Ford about the airbag safety recall and that the parts were available NOW at my local Ford I own a 2012 Ford Shelby GT500 and was sent a letter from Ford about the airbag safety recall and that the parts were available NOW at my local Ford dealership. I went to Green Ford and the service adviser said no parts are available until Nov/Dec and to call them at the end of the year ( this is July ). Stopped by two other Ford dealerships and was told parts are available NOW for immediate installation. Green Ford was not interested in the safety recall because there is no profit in it, so they blew me off. More