
Green's Toyota of Lexington
Lexington, KY
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I’ve been a customer at Green’s Toyota for the last 4 years. I never had an issue with them and always received good service. However, I just purchased a 2007 FJ Cruiser and went straight to Green’s years. I never had an issue with them and always received good service. However, I just purchased a 2007 FJ Cruiser and went straight to Green’s for a check up and oil change. I spent $941 and found out that the rear differential needed replacing. They quoted me $2,750 for the part. My nephew works at a dealer in SC and told me the part is listed for $1,830 in the Toyota parts center online. I asked the advisor about it and he told me that they just had a meeting where they were instructed that no discounts would be granted to their markups. You would think they would work with me having spent almost $1000 on the same vehicle with them and $934 on our 2011 Camry with the purchase of new tires. I called Nicholasville Toyota and they are doing the same repair for the cost of the part. No markup! I am very disappointed with Green’s Toyota as now I’m wondering how many other times did I over pay. I feel that they did not care for my business and Nicholasville Toyota is welcoming me with open arms. Take this review as a warning and do your due diligence when given an estimate. Check with other dealers. More
I’ve been a customer at Green’s Toyota for the last 4 years. I never had an issue with them and always received good service. However, I just purchased a 2007 FJ Cruiser and went straight to Green’s years. I never had an issue with them and always received good service. However, I just purchased a 2007 FJ Cruiser and went straight to Green’s for a check up and oil change. I spent $941 and found out that the rear differential needed replacing. They quoted me $2,750 for the part. My nephew works at a dealer in SC and told me the part is listed for $1,830 in the Toyota parts center online. I asked the advisor about it and he told me that they just had a meeting where they were instructed that no discounts would be granted to their markups. You would think that they would work with me having spent almost $1000 on the same vehicle with them and $934 on our 2011 Camry with the purchase of new tires. I called Nicholasville Toyota and they are doing the same repair for the cost of the part. No markup! I am very disappointed with Green’s Toyota as now I’m wondering how many other times did I over pay. I feel that they did not care for my business and Nicholasville Toyota is welcoming me with open arms. Take this review as a warning and do your due diligence when given an estimate. Check with other dealers. More
Went in for an oil change. The service guy checking me in was very nice and they got my car done very quickly. That means alot after working all day. in was very nice and they got my car done very quickly. That means alot after working all day. More
Outstanding service from the loan department When purchasing my truck, I had already been preapproved from UKFCU for 6.99 and Toyota was able to get me approved for 4.89. Got a great vehicle and When purchasing my truck, I had already been preapproved from UKFCU for 6.99 and Toyota was able to get me approved for 4.89. Got a great vehicle and I saved money!!! More
Very friendly and courteous. Didn’t have to wait a long time. Went over what was found if there was anything and went over what they did during the service. time. Went over what was found if there was anything and went over what they did during the service. More
I was greeted by the Service Writer as soon as I approached the service desk and he immediately began checking me in. The service was fast and someone actually came to the waiting area and got me an approached the service desk and he immediately began checking me in. The service was fast and someone actually came to the waiting area and got me and explained what had been done. Then he promptly returned my vehicle. Pleasant trip to have my RAV4 serviced. More
2016 Toyota RAV4 oil change All was good with the oil change. Afterwards I did notice that the maintenance needed light was still on. I googled it when I got home and found out All was good with the oil change. Afterwards I did notice that the maintenance needed light was still on. I googled it when I got home and found out how to reset the Warning light which also resets the mileage so it will know when I need another oil change. My wife didn’t like it that I had to do that and you guys didn’t. More
Vehicle Service Always greeted with friendly faces. We were there for vehicle service and Bob Myers in the service dept is who we always deal with. He does a tremen Always greeted with friendly faces. We were there for vehicle service and Bob Myers in the service dept is who we always deal with. He does a tremendous job and goes out of his way to take care of our needs. He is a valuable asset to your service dept. More
Angie service person was AWESOME. She made sure my car was serviced and got me out in record time so I wouldn't be late for work. Service man was outstanding also . Always a pleasure to have my car servic was serviced and got me out in record time so I wouldn't be late for work. Service man was outstanding also . Always a pleasure to have my car serviced here . More
Great Customer Service! I was greeted as soon as I arrived and the maintenance service I received was very fast! I am very pleased overall! arrived and the maintenance service I received was very fast! I am very pleased overall! More