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Green's Toyota of Lexington
Lexington, KY
2,053 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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2,053 Reviews of Green's Toyota of Lexington
November 19, 2010
I'm still trying to figure out what happened yesterday. I'm still trying to figure out what happened yesterday. I drove nearly 2 hours to buy a car, and I did: at the agreed-upon price, with no surpri I'm still trying to figure out what happened yesterday. I drove nearly 2 hours to buy a car, and I did: at the agreed-upon price, with no surprises, hassles, pressure, drama, or headaches. In fact, we were out the door in about ½ an hour. I've never bought aNNNything (product or service) as easily as this car. I started 3 days prior, knowing exactly the model, color, and trim level of the car I wanted. I contacted Jeff Wilson, & explained that I'd be buying that exact car from someone in the next few days, that I was soliciting quotes from a handful of dealers, and that I'd buy the best deal. Jeff provided me with a quote over the phone, and followed-up immediately with an email containing the financial numbers, and the exact specs of the car from the dealer Vehicle Inquiry Report. Every time I contacted Jeff, he responded in good time, with thorough answers only, and no hyperbole or platitudes. After contacting several other dealers in a total of 3 states, I found that Green's had the best price. By FAR, the best price. It was a suspiciously good price, as all of the competing dealers told me. Even the, "call us last, and we'll match or beat their price!" dealers refused to touch the Green's deal. At this point, I knew there had to be a catch. I called Jeff to confirm all the details. I then spoke to Lance Royalty (yes, that's really his name) the New Car Sales Manager, and he supported every detail that Jeff had given me. Still not believing that a new car can be purchased without feeling that you need a shower afterward, I was fully prepared to walk out of the dealership when the inevitable SURPRISE was sprung upon me. When I arrived, I was greeted by both Lance and Jeff, and the latter showed me the car. I immediately checked the odometer, and saw that the miles had, indeed, been correctly represented to me. I checked the car over, & it was perfect. After a brief check ride, we went inside to settle-up. As I was seated, I knew that this is where the game starts. They make the customer WAIT for so long, that the customer concedes to all the extra concessions that the dealer wants. Not so in this case. In about 10 minutes, Jeff had all the necessary information filled-out. When he left to give the papers to the F&I guy (George Hernandez), I was summoned to sign the final documents less than 5 minutes later. At this point, I fully expected to be told of several hundred dollars in previously unmentioned charges, that "everybody pays". Nope - the numbers were IDENTICAL to the FAX I had received the day before. I expected a hard sale on loan life insurance, and loan disability insurance, and a car loan padded with extra % points for the dealer, and a grossly marked-up extended warranty for a car they just told me was the world's most reliable... Not at all. George was polite, brief, and even (dare I say it) helpful. The whole process took about 7 minutes, rather than the expected 2 hours of shouting, crying, unmitigated grief, gnashing of teeth, insults to one's family lineage, threats, etc. So, I bought a car yesterday. At the price I had been told I would pay. In, by FAR, the easiest (and even pleasant) transaction I've ever had involving a motorized vehicle of any kind. Yes, I am extraordinarily suspicious about all things involving the auto business. And that's why I'm at a loss to explain what happened. Courteous people, who do what they say they're going to do? The sky must be falling... JK More
by Folically Challenged
Employees Worked With
Jeff Wilson, Lance Royalty, George Hernandez
November 05, 2010
I had been looking for over a year for a certain specific year and model Toyota and when I saw Green's Toyota of Lexington Kentucky's ad for that vehicle, I called and was put in contact with their Internet year and model Toyota and when I saw Green's Toyota of Lexington Kentucky's ad for that vehicle, I called and was put in contact with their Internet Sales Manager, Bryan Vaughn. Bryan was quick to answer all my questions and his business like manner along with his friendly nature put me at ease. What a difference from other dealers I had tried to deal with over the past year in my search. Being from Alaska, I had to do everything by phone and all my questions were answered and details spelled out clearly. If Bryan didn't know the answer, he quickly got back to me with an answer. When it came time to ship my vehicle, Bryan was very accommodating and flexible and kept my vehicle safe and dry until the shipper could send a truck to pick up my vehicle(a 3 week wait). I came away very satisfied with the exact vehicle I was looking for at a fair price from a dealer with top notch friendly personnel. I would not hesitate to use Green's Toyota of Lexington Kentucky again. I would recommend them to anyone looking for a quality experience in buying a new or used vehicle. More
by aksyncro
Employees Worked With
Bryan Vaughn
September 07, 2010
I stopped by this dealership to learn specifically about the Toyota Camry. While I was driven out to a lot to view a car, I didn't get the feeling that this dealership was real interested in selling me a ve the Toyota Camry. While I was driven out to a lot to view a car, I didn't get the feeling that this dealership was real interested in selling me a vehicle. To bad for them because two days later I purchased a brand new fully loaded 2011 Camry SE from Toyota on Nicholasville. More
by rbreier
Employees Worked With
don't remember
June 16, 2010
After dealing with a few dealerships in Northern Kentucky and Cincinnati, I called Green's Totoya. It was reasuring to have someone that was willing to work with us. Our experience with OTHER dealers was n and Cincinnati, I called Green's Totoya. It was reasuring to have someone that was willing to work with us. Our experience with OTHER dealers was not good. In fact they lied to us. When I called Green's and explain our experience, they were more than helpful and did a great job meeting our needs. The entire deal was done over the phone with no pressure. We were so pleased that we drove down that day and bought the car. The guys at Green's made us comfortable enought to purchase a new car after we had already decided to against it based on our previous experiences. Thanks a bunch. More
by newcarinnky
Employees Worked With
Brian and Jeff
March 24, 2010
Jason Johnson was the best sales person I have ever dealt with. Not too pushy and did everything in his power to get what I needed. I would highly recommend this dealer to anyone looking for a new or used with. Not too pushy and did everything in his power to get what I needed. I would highly recommend this dealer to anyone looking for a new or used car. Mike Ayers was exceptionally nice and went above and beyond to get me the van I desired. I would also like to add that Mark Banta in the financial office is brilliant and extremely efficient. Every dealership should be ran like GREEN'S TOYOTA!!!!!! More
by myahcrase
Employees Worked With
Jason Johnson and Mike Ayers
March 23, 2010
Josh was great to work with, I don't think he could have made the process any easier. My husband and I were dreading the thought of dealing with a car salesman, but Josh was wonderful to work with. We nev made the process any easier. My husband and I were dreading the thought of dealing with a car salesman, but Josh was wonderful to work with. We never felt pressured working him, we was very friendly and customer-oriented the whole time. This was our best car buying experience ever, and we will definitely be back. More
by brandi1530
Employees Worked With
Josh McFarland
March 21, 2010
Had a GREAT experience a Green's and Josh McFarland is a excellent sales person. We bought a new 2010 Camry LE. They were very attentive to our wants and needs and willing to work with our schedule. Will excellent sales person. We bought a new 2010 Camry LE. They were very attentive to our wants and needs and willing to work with our schedule. Will definitely return to when I'm ready to trade again. More
by laor1210
Employees Worked With
Josh McFarland
March 20, 2010
From the moment I walked in the door of Green's Toyata, until the moment I drove away in my wonderful car, I was treated courteously, professionlly and respectfully. As long as Bryan Vaughn is in the car until the moment I drove away in my wonderful car, I was treated courteously, professionlly and respectfully. As long as Bryan Vaughn is in the car business, I'll buy my cars from him. I was so impressed by his knowledge, help and integrity. He left no questions unanswered and he was very, very patient. I have been so pleased with my car and only wish I lived closer so that I could go to Green's to have it serviced. Bryan Vaughn's expertise in the car business is exemplary. My experience there was the best I have ever had when buying a car. More
by pehall
Employees Worked With
Bryan Vaughn
March 14, 2010
My husband and myself were VERY pleased with the service we received while leasing our first new Toyota vehicle. Our sales consultant was awesome. Joe allowed us to look at the vehicle, while showing us a we received while leasing our first new Toyota vehicle. Our sales consultant was awesome. Joe allowed us to look at the vehicle, while showing us all the bells and whistles, without being pushy or pressuring us in any way. He made us feel very comfortable during the entire buying process. We went to the dealership just to get an idea of what we wanted to buy. While having no intention of buying that day, we met Joe and some of the staff at Green's Toyota and they all made it that much easier for us to make a decision. Joe Costanzo was the icing on the cake for us. I am sure that if we didn't met Joe that day, we probably wouldn't have bought the vehicle we chose. We would recommend this dealership and our salesman to anyone who is looking for great service and great new or used vehicles. More
by JCE129
Employees Worked With
Joe Costanzo
March 10, 2010
This makes my fifth vehicle either purchased or leased from Green's. I've always been satisfied. I have to drive 90 miles one way, so I wouldn't go back unless I knew I'd be treated well. Joe Costanzo we from Green's. I've always been satisfied. I have to drive 90 miles one way, so I wouldn't go back unless I knew I'd be treated well. Joe Costanzo went out of his way to help me find the exact vehicle that I was looking for. Lee Kendricks was very thorough in explaining the financing for my new SUV. They were both a pleasure to do business with. I have already recommended Green's to many friends and will continue to do so. More
by MarilynOS
Employees Worked With
Joe Costanza, Lee Kendricks
